Mislaid rail ticket and had to buy new one

chekov99 wrote: »

I had to buy a new ticket back to Edinburgh which cost £139. Obviously, my carelessness is the fault for this issue but is there any way I can appeal for a refund or even partial refund as this quite a lot of money arising from a mistake made in good faith.

There's no harm in trying but I don't think you'll be successful, as there's no way you can prove (or the railway company can check) that the original tickets weren't used.

chekov99 wrote: »

My girlfriend has located the original tickets (I was down visiting her) and they are now set aside.

Being as the tickets are in pristine and unused condition, might this provide satisfactory evidence that the tickets were not used?

I appreciate that the chances are remote for any form of refund, but I will make an attempt.

It's worth a try - particularly if you still have the one you actually used and that shows that a ticket inspector came round and marked it - but I wouldn't have much hope....

National Rail Conditions of Travel

29. Refunds on Tickets which have not been used

29.1 If you purchase a Ticket and then choose not to travel, you may apply for a refund from the original retailer or Train Company from whom it was purchased, unless the terms and conditions of your Ticket (advance Tickets for instance) indicate that it is non-refundable. You must do this no more than 28 days after the expiry of the Ticket.

29.2 In such cases, a deduction from your refund will be made in the case of part-used Tickets, calculated on the cost of the journey(s) actually made. An administration charge may also be made, which will not exceed £10 per Ticket; however, if the administrative charge and/or other deductions exceed the refund amount no refund will be payable.