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MSE News: Mental health charity calls for banks to help vulnerable customers

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Banks should introduce options like voice recognition and web chat facilities to help people with mental health problems...
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'Mental health think tank calls for banks to provide support for vulnerable customers'
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  • JuicyJesus
    JuicyJesus Posts: 3,831 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    HSBC and FD have gone with voice ID, which is one of those, and both have secure messaging services, which does also allow correspondence via text.

    A transcript of phone calls though... the cost of implementing that would be astronomical and, in my view, not proportionate. You'd need to have a whole team of people just constantly listening to or transcribing phone calls, and I can only imagine how rapidly (ab)used that service would get.
    urs sinserly,
    ~~joosy jeezus~~
  • sourcrates
    sourcrates Posts: 31,573 Ambassador
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    Web chat is a good idea.

    Most companies have this option now, I've sorted things pretty quickly when using it myself.

    Nothing worse than been stuck in an automated phone menu, when all you want to do is speak to someone.
    I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter
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