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    • Dave Ham
    • By Dave Ham 25th Jul 12, 1:40 PM
    • 6,017 Posts
    • 2,840 Thanks
    Dave Ham
    Cheers Kevin..

    Seriously could you not even put a couple of other posts first, just to look less obvious...
    I am a Mortgage Broker
    You should note that this site doesn't check my status as a Mortgage Broker, so you need to take my word for it.
    This signature is here as I follow MSE's Mortgage Adviser code of conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
    • Wh05apk
    • By Wh05apk 25th Jul 12, 3:39 PM
    • 2,912 Posts
    • 1,320 Thanks
    .............might also be worth posting your (sorry his) landline number as I am sure MSE's wouldn't like to phone a mobile!
    I am a mortgage adviser.

    You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
    • Senior Paper Monitor
    • By Senior Paper Monitor 25th Jul 12, 3:42 PM
    • 2,831 Posts
    • 1,668 Thanks
    Senior Paper Monitor
    email and website please (he can have my Nationwide applications) !
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
    • Fishcake
    • By Fishcake 30th Jul 12, 7:27 PM
    • 2 Posts
    • 0 Thanks
    Sorry, new to posting on here, I was just so excited to get the mortgage offer wanted to share to give hope to others. I regret posting now after reading the comments made.
    • Dave Ham
    • By Dave Ham 30th Jul 12, 7:29 PM
    • 6,017 Posts
    • 2,840 Thanks
    Dave Ham
    Its ok Kevin - no problem...
    I am a Mortgage Broker
    You should note that this site doesn't check my status as a Mortgage Broker, so you need to take my word for it.
    This signature is here as I follow MSE's Mortgage Adviser code of conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
  • George Chicken
    Far too long to process my Nationwide mortgage application
    I applied for a Nationwide mortgage through my local branch early in July, getting an decision in principle for a £50k loan at 25% ltv. All seemed to be progressing ok, albiet information being requested piecemeal over a number of weeks. The property survey was done mid August. My solicitor did most of their work by early September and I expected imminent completion, but they still awaited the mortgage offer letter.
    I spent the next 11 weeks chasing and chasing NW through their tracking systems, new business teams etc. It was clear my application was not being touched. In early November I was told there was 'just one more thing' - a querie thrown up back in August. I speedily cleared it up and the offer was issued the next day. When my solicitor received thier copy a week later (!) a mistake was noticed in the purchase price, invalidating it. Another two weeks passed waiting for a revised letter, but none came. After lodging an official complaint, and a flurry of action, I completed my sale on 30th November - thankful that the seller hadnt pulled out.
    I concur with much I have read on the forum: protection of 'the team' that makes the decision, no-one getting back, application sitting ignored. Everyone hides behind systems - and from responsibility. NW have acknowledged their poor service and apologised - and offered a derisory sum in compensation. I am currently considering taking it further - if I can find the energy!
    • Goldiegirl
    • By Goldiegirl 5th Dec 12, 2:51 PM
    • 7,960 Posts
    • 45,227 Thanks
    It generally depends on how much underwriting the application needs

    If it's an existing customer and low LTV, the only thing the lender may need to to get a valuation.

    If it's a new customer and high LTV, they may need more things to help them make their decision, such as payslips, references and bank statements. The more info that is needed, the longer the underwriting process can take.
  • Vortex1
    Sorry to hear of your problems, it must be very frustrating! Mine by contrast took 12 days (from memory) from application to offer with NW, so it would appear they are not consistent with their approach.
  • FirstTimeBuyer1
    I've just begun my mortgage app process with nationwide (via a broker); received a text from nationwide on 12th July confirming that my application has been received. The broker advised that nationwide are very busy at the moment, so i will update as and when things happen...

    FYI i'm new to nationwide (also first time buyer), i submitted all required paperwork my broker asked for prior to mortgage app. i already had a DIP from them a few weeks prior.
    Last edited by FirstTimeBuyer1; 16-07-2013 at 9:47 AM.
    • JustAnotherSaver
    • By JustAnotherSaver 7th Sep 13, 11:46 PM
    • 1,566 Posts
    • 226 Thanks
    Any news from those who never posted back ... or are they still waiting...?
  • bagofchips
    I am totally blown away with the service I have received from the Nationwide and wanted to post up on this thread to give hope to others!

    Monday 17th March - Decision in Principle

    all paperwork had been uploaded via my mortgage broker and nothing extra requested.

    Wednesday 26th told to submit full application.........text messages now received from Nationwide at 1242 saying they have received my full application.

    1508 text received WITH MY MORTGAGE OFFER!!!!!!!!!!!!!!!!!

    No survey done - am assuming they done a desktop valuation as this is for a remortgage. I am totally blown away and over the moon!!!
    • Faisal
    • By Faisal 3rd Jul 14, 1:34 PM
    • 3 Posts
    • 0 Thanks
    Our FTB Process

    I don't usually write on these forums but have just registered so I can tell you of our process as I know how nerving and anxious not knowing can be!

    I am a FTB looking to buy a RTB council property and take out some additional money for home improvments. In total I wanted to borrow 85% LTV.

    I applied at our local branch as, having read these forums, it seems the safest ways to go in terms of speed and not losing documents!

    19th June - Had our first appointments where we completed the DIP. I have a very good credit history and they requested
    1) Latest wageslip
    2) Latest bank statement
    3) Last 12 months bank statements to show rent payments.

    I had all the documents except the 12 months bank statements so we proceeded to full application on same day. All done but couldn't submit due to missing document. I don't always pay via my bank account so, instead I asked the council for a rent statement which arrived on the 24th June. I went in and handed it in to branch. All documents scanned infront of me and attached to application. So,
    24th June - Sumbitted.
    25th June - Call from surveyor to fix date for 1st July for valuation.
    2nd July - After Survey I got a text to say it was satistfactory
    3rd July - I got a text very early in the morning to say Nationwide were delighted to give me a formal mortgage offer and that the paperwork would be posted.

    Mine wasn't a straightforward case due to needing additional money for improvments but they have been really good about it all and I can't fault them. I will keep you all posted as to when the actual paperwork comes through! I am expecting a delay as I am told the council take 6-8 weeks to get their paperwork ready but on the nationwide front it's been perfect so far.

    So far so good.
    It sounds like a real mixed bag of experiences with Nationwide. Our process was going swimmingly and moving quite fast, however they sent a valuer over who has said that the property has been underpinned and has subsidence, but this does not affect the property value so we are a bit stuck.

    Our solicitors searches clearly state the property has never been underpinned, and our surveyor is going in today to complete the building survey. Its a frustrating process as Nationwide doesn't seem to know what it wants in terms of documentation to get over this hump.

    Has anyone else had similar issues?

    Thanks for any help! Who knew buying a property was so stressful?
    • scp941
    • By scp941 20th Apr 16, 11:20 AM
    • 22 Posts
    • 5 Thanks
    I'm buying a new build using the Help to Buy Equity Loan scheme which has caused a few problems for the Nationwide because I can only get an 18 year mortgage because I'm an an old ****.

    My broker was expecting issues because the equity loan is usually over 25 years and the government don't provide any guidelines for the older first time buyer but the valuation had been done, all the required documentation had been submitted and I had a DIP on the 75% mortgage. Then H2B came back and said to get the 20% loan I required over 18 years, I had to stump up an extra £2500 on the deposit.

    Duly found the extra deposit and finally got the Authority to Proceed from H2B, my broker updated the mortgage application and a new DIP on the slightly smaller mortgage was received. Then the problem arose. For some reason Nationwide couldn't seem to get their heads round why I had to have a larger deposit and my broker said he was on the phone for ages explaining it all to several different people. Anyway, it apparently requires three separate updates on Nationwide's system before any final decision process can start which was done on the 15th.

    So it's just a waiting game now with the deadline for exchanging contracts just 5 days away.

    Bottom line, it's best to forget the government's help to buy schemes if you can't take out a 25 year mortgage especially going along the equity loan scheme route because there is only a 4 week period between reserving the property and exchanging contracts, not 3 months as stated on the equity loan application form. If you miss the deadline you lose your reservation fee and have to apply for a 4 week extension which costs another £500 and the developer isn't obliged to accept an extension.
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