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    • easilyamused
    • By easilyamused 14th Dec 12, 7:48 AM
    • 181 Posts
    • 112 Thanks
    easilyamused
    • #2
    • 14th Dec 12, 7:48 AM
    • #2
    • 14th Dec 12, 7:48 AM
    Surprised there hasn't been more feedback left for these guys - I was slightly dubious as they seemed to be offering me a higher price for some items than others and especially seeing as I had to post it to Germany, but it couldn't have been more straightforward and above all - SPEEDY!

    I sent a box to them at the same time as a box to Music Magpie. I got an email at the end of last week saying Momox had received my order and by Monday this week I saw the full payment pop up in my bank account. In comparison, I've only just received an email from MM saying they've received the items and are processing them and now this morning they've asked me to verify my bank details which could mean waiting an extra two working days (so seeing as it's now Friday that means towards the middle of next week!).

    So my experience of Momox is that it's straightforward to post items, it's quick to arrive, they paid the full amount and they're quick to put the money in your account as well. About a fortnight quicker than Music Magpie!
  • REDROSECDS
    • #3
    • 19th Apr 14, 7:57 PM
    Still trading
    • #3
    • 19th Apr 14, 7:57 PM
    I have tried for the last 4 week to sell items to momox, and they do not seem to be trading, as anyone else had this problem
    • hedger44
    • By hedger44 11th Feb 15, 3:57 PM
    • 10 Posts
    • 1 Thanks
    hedger44
    • #4
    • 11th Feb 15, 3:57 PM
    No problem
    • #4
    • 11th Feb 15, 3:57 PM
    I liked this site.


    They took quite a few books which webuybooks wouldn't and tended to give slightly higher prices in general.


    The disadvantage was having to take a heavy box to the Post Office, webuybooks collect them.


    Payment was fine, posted books on Saturday, had an email the following weekend to say all the books were fine and payment would be on its way, arrived in bank account a few days later, 10 days after posting books.
    • stuaitken
    • By stuaitken 28th Aug 16, 9:30 PM
    • 1 Posts
    • 0 Thanks
    stuaitken
    • #5
    • 28th Aug 16, 9:30 PM
    • #5
    • 28th Aug 16, 9:30 PM
    Momox were awful to deal with. The package took a week to get to Germany and then they took over a week to process my trade-in. They refused to pay me for a perfectly good item. I complained but they couldn't give me any more info. They then sent me an email in German asking for feedback. I will never use them again.
    • zulfia
    • By zulfia 1st Dec 16, 1:30 AM
    • 6 Posts
    • 0 Thanks
    zulfia
    • #6
    • 1st Dec 16, 1:30 AM
    momox
    • #6
    • 1st Dec 16, 1:30 AM
    I cannot even believe how bad this company is - Momox. I feel cheated and taken advantage of. I checked the books very carefully but almost half of the books are discarded (more expensive ones) The items that are discarded were in very good condition at the time I checked them before sending them, some of them new. I am shocked. It took a few weeks to have the books processed and then half of them (more expensive) are discarded on the basis that there are signs of wear and tear but most of them were new, so they could not have signs of wear! I am shocked at how little respect this company has for customers and I feel cheated. Avoid at all costs! I would like to know if I have any rights in this situation, could anybody advise?
    • zulfia
    • By zulfia 1st Dec 16, 2:17 AM
    • 6 Posts
    • 0 Thanks
    zulfia
    • #7
    • 1st Dec 16, 2:17 AM
    do i have any rights as a customer?
    • #7
    • 1st Dec 16, 2:17 AM
    As opposed to previous review, in my case Momox were not speedy, it took a few weeks for them to receive and check my books. More expensive books were discarded although four of them were new and one was in good condition. I can get just a percentage of what was initially promised in the offer. How a new book be discarded on the basis of wear and tear? I feel so taken advantage of! Do customers have any rights in this situation at all?
    • KittaKatta
    • By KittaKatta 4th Mar 17, 3:32 PM
    • 54 Posts
    • 11 Thanks
    KittaKatta
    • #8
    • 4th Mar 17, 3:32 PM
    • #8
    • 4th Mar 17, 3:32 PM
    I recently sold old books, DVDs and CDs to Music Magpie, WeBuyBooks, Ziffit and Momox.
    I have used Music Magpie in the past and have been happy with their service, although the payment used to be slow.
    Having discovered the other companies through the MSE webpage I entered the ISBN codes in all of them and simply sold to the one making the best offer.
    MusicMagpie and WeBuyBooks offer the easiest (free) postal service with home collection. Ziffit and Momox offer a drop-off service only.
    MusicMagpie confirmed receipt of the parcel exactly a week after it was collected and paid on the same day by bank transfer, accepting all the items. The payment was on my account the following day. Excellent service.
    WeBuyBooks and Ziffit confirmed receipt 6 days after posting. Ziffit accepted all the items on the same day, providing a Paypal payment. WBB took 3 working days to check the items (accepting them all) and provided payment by bank transfer immediately after. Both payments arrived on the same day.
    No news from Momox two weeks after posting. Since they are in Germany, however, they will naturally take longer. I e-mailed them and they said that it can take up to three weeks for the parcel to reach them. I will update this in due course.
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