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My rights, faulty goods return postage?
hotcookie101
Posts: 2,060 Forumite
Hi,
I recently bought a PC wireless adapter item from a registered business seller from ebay, on a buy-it-now basis. It was DOA. I contacted the seller who said I can return it for a replacement or a refund. However, he will not cover the costs of return postage.
When I look on the OFT distance selling regs it states this:
3.57 If the goods are faulty or do not comply with the contract, you will
have to pay for their return whatever the circumstances.
http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf
whereas the seller has said this
[FONT="]As far as my knowledge of the distance selling regulatiosn goes, we do not have to pay for the return postage of a faulty item if we state it in our T's and C's and inform the customer of this beofre the item is sent back. [/FONT]
I think he is trying it on, and he does have to cover the costs-or am I reading the OFT thing wrong?
I recently bought a PC wireless adapter item from a registered business seller from ebay, on a buy-it-now basis. It was DOA. I contacted the seller who said I can return it for a replacement or a refund. However, he will not cover the costs of return postage.
When I look on the OFT distance selling regs it states this:
3.57 If the goods are faulty or do not comply with the contract, you will
have to pay for their return whatever the circumstances.
http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf
whereas the seller has said this
[FONT="]As far as my knowledge of the distance selling regulatiosn goes, we do not have to pay for the return postage of a faulty item if we state it in our T's and C's and inform the customer of this beofre the item is sent back. [/FONT]
I think he is trying it on, and he does have to cover the costs-or am I reading the OFT thing wrong?
0
Comments
-
Never mind, I emailed the people involved quoting the DSR and they have agreed to pay the postage, they thought that their T&C could supersede my statutory rights ah well
0 -
thanks for the link to section 3.57
good one to link to to any seller trying to get you to pay for return of a faulty item
Same thing is also mentioned here
http://whatconsumer.co.uk/returns-and-refunds/
Bit easier to find on this web page0
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