impulse buy laptop help

bridtown · 28 January 2008 at 10:02PM

hi all i know this is the wrong thred but could not find where to put it sorry

I went into comet on the 19th of january and was looking at laptops i wanted a laptop that could do speed and handle BLURAY and mybe a BLURAY drive and had to have a HDMI lead the laptop i was looking at was this http://www.pcwb.com/catalogue/item/SONB0217?cidp=PriceGrabber i am using pcworld coz it shows the specs better than comet website

right the sales man talked me around to buying this computer http://www.comet.co.uk/cometbrowse/product.do?sku=422533&tab=specification#spec
the sales person really talked me into getting this computer but as i have it now it does nothing really that i wanted from a laptop great thanks comet.

I have been on the phone to comet most of the day been passed from pillor to post about this and the sales man selling me a laptop that doesn't really do what i wanted and more or less there saying tuff thats it.

what i am asking is is there anything i can do some 1 said there is something about 14days and law????

sorry i know this is a wrong place to put this but really want some help on this

thanks

EmH · 29 January 2008 at 2:00AM

bridtown wrote: »

sorry i know this is a wrong place to put this but really want some help on this

From Comet's website:
https://comet.custhelp.com/cgi-bin/comet.cfg/php/enduser/std_adp.php?p_sid=ydhDWWWi&p_lva=&p_faqid=44&p_created=1058956551&p_sp=cF9zcmNoPTEmcF9ncmlkc29ydD0mcF9yb3dfY250PTkmcF9zZWFyY2hfdGV4dD0mcF9wcm9kX2x2bDE9NDAmcF9wcm9kX2x2bDI9NDUmcF9wYWdlPTE*&p_li=

Question
What is Comet’s returns policy when purchased at a Store?

Answer

Unopened products
At comet we always try to help. If it is brand new and still in a sealed box. Simply return the product with your receipt to the local store within 28 days of purchase or 14 days if it’s a desktop or laptop computer, and we will credit you with a gift card or offer you a full refund.

Open Products
If you have already opened the box, but have not used the product, return the product with your receipt within 28 days of purchase or 14 days if it’s a desktop or laptop computer, and we can offer you the following two options:

Re-stocking Fee (Products over £25)
If you return everything unused and complete, along with original packaging, we will deduct 10% to cover the cost of re-stocking, up to a maximum of £99.

Gift Card Credit
Alternatively we can credit you in full, on to a Comet Gift card.

Note we are unable to accept any products that have been used or returned with missing parts such as remote controls, instruction manuals etc.

Damaged Product
If you have collected your product from the store and discover any sign of damage, please do not use the product. Just contact us immediately on 08705 425 425 option 4.

EmH · 29 January 2008 at 2:03AM

Also, there's the Sale of Goods Act which states any item sold must be fit for the purpose for which it was sold. If you made it clear that you needed a laptop with certain features and they sold you something not fit for that purpose, you have a legal right to return it for a full refund, (you do NOT have to accept a credit note, a replacement or anything else, unless you wish to).

Take it back to the store and stand your ground but be quick because if you can return it within the 14 days specified in their terms then you are much more likely to get a satisfactory response.

http://www.bbc.co.uk/consumer/guides_to/law_goods.shtml

There's also plenty more about the Sale of Goods Act on the web - just Google for it.

Oh, and for reference, I think I would have posted this in the "In My Home" forum. The following post from that forum may help:
http://forums.moneysavingexpert.com/showthread.html?t=148464

bridtown · 29 January 2008 at 8:44AM

thanks again for everybods advice

I rang them up and told them most what every 1 have put in the post and the manager said that i have opend it and used the laptop they will have to sell it 2nd hand and they will lose a arm and a leg i got a little cocky and told them that they could afford it as i have seem on the internet they have made 180k on complaints phone call scam i don't know what is worse they have made a scam or that there is that many complaints to make that sort of money lol

thanks again will keep you informed

impulse buy laptop help

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