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Need to get this job- Advice welcome
moneymaker2
Posts: 449 Forumite
Hi All,
Here's the brief for my presentation for the interview I have on Wednesday.
I have sat here for 2 hours now and although I have some good stuff the presentaion should only last for 10 minutes. It will then be followed by a 30 interview. I really want this job, especially cause the money would come in very handy so any advice for either the interview or the presentation brief would be most welcoming.
Thanks:
Here's the brief for my presentation for the interview I have on Wednesday.
I have sat here for 2 hours now and although I have some good stuff the presentaion should only last for 10 minutes. It will then be followed by a 30 interview. I really want this job, especially cause the money would come in very handy so any advice for either the interview or the presentation brief would be most welcoming.
Thanks:
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Comments
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You are a newly appointed Department Manager within an underperforming department/team. The department historically performed well against business objectives but in the last year the performance has deteriorated.
The following factor have been identified:
There has been a significant Change of personnel in the Team Managers. Many are new to the role having been successful in the internal promotion scheme.
Attrition is increased with a 30% colleque turnover. This is especially worrying as a significant number of new advisors are leaving with less than 6 months service.
Customer acquisition and customer retention is a main challenge and a key focus for the forthcoming year.
Your task is to highlight your approach to addressing these issues concentrating on your activities in the first 4 months of your appointment.
Your leadership style is0 -
Firstly can I wish you all the best for your interview. Have you got a little bit more background around the company - what your new role is going to be etc.. what have you got so far?
I thought I'd add the type of things I'd be looking for if I was recruiting - hopefully it might help.moneymaker2 wrote: »in the last year the performance has deteriorated.
The following factor have been identified:
There has been a significant Change of personnel in the Team Managers. Many are new to the role having been successful in the internal promotion scheme.
In terms of the internal promotion - what development / support have these individuals had? did they have a proper induction process or were they expected to change into Managers overnight? - which is often the case. For this I would look at their performance to date:
What is expected of these individuals?
Where are they in terms of performance at the moment?
What development / support have these individuals had?
What coaching / support / training can you give these individualsmoneymaker2 wrote: »Attrition is increased with a 30% colleque turnover. This is especially worrying as a significant number of new advisors are leaving with less than 6 months service.
Suggest that you need to put in an Exit Interview process to understand 'why' people are leaving the organisation - is it due to poor management - be cause these individuals are new to the role or is it due to other things which you may be able to influence eg..
Environment
Relationship
Pay
Motivation etc...moneymaker2 wrote: »Customer acquisition and customer retention is a main challenge and a key focus for the forthcoming year.
Need to ensure development is linked to key business objectives / understanding the customer etc...moneymaker2 wrote: »Your task is to highlight your approach to addressing these issues concentrating on your activities in the first 4 months of your appointment .
Here I would look at prioritising what is the key issues - what do you believe is causing the poor performance?
rank them and discuss with solutions on what you would do and what you would expect to get in 4 months.
I hope I haven't bamboozled you with lots more to think about and I apologise now if I'm teaching you to suck eggs as that isn't the intention just thought I'd add what I'd be looking for.
Good luck and feel free to pm / reply to the board if I can be of any further help.0 -
Hi Itsnowtime,
I have alot of the information I think I will need, it's just a case of condensing what I have into a 10 minute presentation.
It's a finance company that I work for. The things that I have so far are:
Arrange team Manager meeting to introduce myself and set expectations and goals
Spend time with each manager assessing their training/development needs
Spend time with them reviewing their teams and where their training needs lie
Complete an anonymous survey to see how much the staff actually know about their targets and the department
Create an incentive to run over the course of a month to boost morale
Organise a kitkat meeting where team members meet with the department manager to ask questions and submit ideas for a better working enviroment etc.
Review all exit interviews from last 6 months
Review all team meetings from last 6 months
Set up morning meeting (To last no longer than 15 minutes)
Spend time learning the sales job
Sit with sales staff to see how they approach upselling to customers
Spend time training team managers
Complete monthly reviews and development plans
Set up a central training tracker so that all managers have access to it
Uniform all the team's white boards to show targets and how people are performing
Thats about it0 -
Hi,
Good luck tomorrow... looks like you already have some key points covered.
No mention of customer retention or acquisition though. (unless you tie them into the incentive piece, in which case ou should explicitly call this out).
If I were you, I would mention having a workshop with a number of ground floor employees, focussing on identifying the key areas that dont work for your customers (no better people to tell you than those who have to deal with them every day), and then present back to your manager a list weighted on ease of resolution, frequency of problem and impact on the customer.
Does that make sense?0 -
Sounds like you've got lots of good stuff in there!
I guess you need to structure your presentation so that you can condense it and make it last no longer than 10 mins...
Here's a basic structure I'd possibly use (again sorry if I'm teaching you to suck eggs)
Welcome & Introduce yourself
Purpose of the presentation - their Brief
Key Issues - recap on the main points: New Team Managers / Attrition rate - why this is important to the overall success of the company - link back to customer retention and acquisition
My approach -break this down firstly into the key issues and talk about what you would do for each one so for example for the New Team Managers you mentioned you would spend time with each manager etc...
Summary - Finish on a strapline which links back to the overall objective of the business.
Hope this helps
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There's some really good idea's there guys, thank you.
I need to put them into a presentation folder and hand them out as we are not allowed to use flipcharts and powerpoint.
How would you suggest that I go about introducing myself as the people that are interviewing my already know me.
I was thinking of saying something like Hi my name is....
I have worked for... For 4 years and within this time I have had the pleasure of working for both the Sales and Payouts department, both pinnical areas in our business. Blah Blah Blah, Again ideas welcome
L0 -
Just wanted to wish you good luck for tomorrow.
Lets us know how you get on
Ally xOfficial DMP Mutual Support Club Member No 300 -
Why not also suggest asking customers what products/services they do want.
We hand out 'customer review' cards if you like, and the amount of feedback we get is very high.
I don't work for a finance company though so i don't know if that makes a difference.
You can have all the training in the world but if you don't offer customers a product they want then what's the point?Karma - the consequences of ones acts."It's OK to falter otherwise how will you know what success feels like?"1 debt v 100 days £20000 -
just my two pennyworthmoneymaker2 wrote: »Hi Itsnowtime,
I have alot of the information I think I will need, it's just a case of condensing what I have into a 10 minute presentation.
It's a finance company that I work for. The things that I have so far are:
Arrange team Manager meeting to introduce myself and set expectations and goals just the managers? or your whole team? Ultimately they all are going to work to you.
Spend time with each manager assessing their training/development needs
Spend time with them reviewing their teams and where their training needs lie Potentially do this before assessing the managers, as you will then get a feel for their individual style of leadership and some of their weaknesses through this anyway.
Complete an anonymous survey to see how much the staff actually know about their targets and the department Undertake rather than complete?, The way you have written it, it sounds like you doing the survey, rather than your staff:rolleyes: . I would also put in something about what you will do with the results.
Create an incentive to run over the course of a month to boost moralewill you have a budget for this, don't forget S.M.A.R.T something like smart, measurable, achievable, relevant, timely, ish (been out of management for a while!), then it is something that is memorable, not just a bit of spin.
Organise a kitkat meeting where team members meet with the department manager to ask questions and submit ideas for a better working enviroment etc.sorry don't know what one of those is
Review all exit interviews from last 6 months and do what? Need to feed back what you find back into say the survey or your talks with managers etc.
Review all team meetings from last 6 months again for what purpose? If this team of managers, (and their teams) are demoralised, you would probably find that the team meetings are completely proforma and don't really reflect what has been going on
Set up morning meeting (To last no longer than 15 minutes) each day? in addition to the team meetings above, you will need to justify this.
Spend time learning the sales job
Sit with sales staff to see how they approach upselling to customers ie do they have a script, do they stick to it, no matter what is being asked, are they flexible, do they have the breadth of knowledge to meet the customers needs, or have they not been trained enough?
Spend time training team managersSpend time developing trainers to train others, you are the manager not a trainer
Complete monthly reviews and development plans for just the managers or their staff too?
Set up a central training tracker so that all managers have access to itsorry don't know what this means? Is it a internet based resource of training bits?
Uniform all the team's white boards to show targets and how people are performing, some teams will REALLY hate this, some will be competitive and like this. Showing how people are performing in a really public way can be very two edged.
Perhaps I would also put something about identifying things that are being done RIGHT. Alot of what you have put is to correct things that are wrong, but not much to support or cheer good practice. You could perhaps use the 15 minute meeting you are proposing to mention examples of good practice?
Hope that make sense.
I haven't worked in Sales, so I don't know if what I said was relevant, but good luck with it anyway.
Thats about itI want a job that is less than an hour driving away from my house! Are you listening universe?
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moneymaker2 wrote: »How would you suggest that I go about introducing myself as the people that are interviewing my already know me.
L
Hi there... I would suggest you say something like...
Good Morning / Afternoon my name is ...... and I'm here today to present to you about ....
Don't worry too much about how long you've worked there etc... I'd also suggest you make reference to questions e.g. - feel free to ask them throughout or please ask any questions at the end - either is acceptable.
The only other tip I have for you is treat the interview as if they don't know you. You need to ensure you sell yourself and that you don't assume that they already know how fantastic you are
In my experience it is about what happens on the day and how you respond to their questions.
You'll be absolutely fine, just from your postings on this thread you are very knowledgeable about the role and what to do - Go sock it to 'em!!!!!!:T0
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