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Pru Health set up DD without my permission
charliesmam
Posts: 53 Forumite
Hi
Can anyone tell me where i stand - I cancelled my pru health direct debit & sent them a letter to say i no longer wanted the health policy. It appears that they never got the letter and last month set up a new direct debit to recover the missing payments. I did not authorise this and the bank have backed me up in that they acknowledge that i cancelled the dd in the first place but pru won't give me my money back - where do i stand?
Sorry for being long winded
Can anyone tell me where i stand - I cancelled my pru health direct debit & sent them a letter to say i no longer wanted the health policy. It appears that they never got the letter and last month set up a new direct debit to recover the missing payments. I did not authorise this and the bank have backed me up in that they acknowledge that i cancelled the dd in the first place but pru won't give me my money back - where do i stand?
Sorry for being long winded
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Comments
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Pruhealth also set by DD up after I cancelled it (never got my cashback thru Quidco so decided policy wasn't cost effective) be interested to see how you get on.Twins, twice the laughs, twice the fun, twice the mess!:j:j0
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I think you are covered by the direct debit guarantee, and the bank should be able to reamburse you and chase the pru for the money. I would contact your bank0
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Wouldnt this come under the banks 'Direct Debit Guarantee'? I always thought the bank refunded you then chased the company in this kind of case, as they have set up a Direct Debit without your consent.
I would ask the bank for a copy of their Direct Debit Guarantee, and how you file a formal complaint regarding fraudulent transactions on your account to get this moving."On behalf of teachers, I'd like to dedicate this award to Michael Gove and I mean dedicate in the Anglo Saxon sense which means insert roughly into the anus of." My hero, Mr Steer.0 -
this may be of interest
http://www.financial-ombudsman.org.uk/publications/ombudsman-news/27/27-directdebit-guarantee.htm0
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