Lg 37" lcd £710 from empiredirect

Dunno about the quality of the telly, but i had a very bad customer service(or lack) experience with these recently. We were burgled in April and our insurance companys' replacer of camera, camcorder and telly/video was Empire Direct. They were the last company to contact us regarding replacing our items... it took them till July just to phone us!, and this after many calls to our insurance and loss adjuster to move them on. When they did call us the staff were surly, rude and unhelpful to say the very least. They tried to palm us off with some cr*p replacement gear which we refused to accept. Our loss adjuster asked them to upgrade our replacements to the next price bracket but even after several calls between us an them they would not renegotiate the replacements. After six weeks of calls, mostly us chasing them, they eventually agreed to supply the replacements. Two weeks later and we were still waiting for them to call us with a delivery date. Our loss adjuster finally gave them up as a dead loss and the insurance sent us a cheque instead, so they lost the order altogether. Not to mention that I was going to buy my new fridge freezer off them but bought it from Currys instead.

Anyone else had problems with them or were we just unlucky?