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JD Williams reclaming charges, asking for signature ?

I had sent the template letter from here regarding unfair charges on my account, they have cashed the £10.00 cheque but have sent a form back saying

Please complete the attached proof of identity to enable us to comply with your request and the statutory obligations placed upon us concerning secure access to data. please note that your application cannot be processed and any data released until the proof of identitiy forms are recieved.

I have to have a witness also to sign these forms.

On other templates regarding credit cards and so forth on here say do not send this information, does this include with catalogues ?

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