We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Seething over poor management from Next
deejay248
Posts: 9 Forumite
Missus was looking to go back to work after 3 years out to look after our daughter and had went for an interview at Next.
Passed the interview and then given start date of 23rd Nov. Great we though. Received a call last weekend to say they had messed up her shifts. 4 calls from 3 different people later and eventually a shift pattern of 9-2 was arranged.
They have now called tonight to say that they have messed up again and that they can only offer 8pm-12am shifts.
This IMO is a disgrace and no wonder companys are in dissaray these days if they can even treat their employees with respect.
We have moved the toddlers nursery to suit the shifts she had been given and notified tax credits etc.
What can we do now? Even if the missus signs on she wont get any money for weeks to come. Not to mention the hassle its going to cause with the tax credits. No wonder people have no incentive to go back to work.
How can a company be so incompetent? :mad::mad:
Passed the interview and then given start date of 23rd Nov. Great we though. Received a call last weekend to say they had messed up her shifts. 4 calls from 3 different people later and eventually a shift pattern of 9-2 was arranged.
They have now called tonight to say that they have messed up again and that they can only offer 8pm-12am shifts.
This IMO is a disgrace and no wonder companys are in dissaray these days if they can even treat their employees with respect.
We have moved the toddlers nursery to suit the shifts she had been given and notified tax credits etc.
What can we do now? Even if the missus signs on she wont get any money for weeks to come. Not to mention the hassle its going to cause with the tax credits. No wonder people have no incentive to go back to work.
How can a company be so incompetent? :mad::mad:
0
Comments
-
Cos managers they employ are not trained and are 'yes' people that just haven't got a clue about anything.I consider myself to be a male feminist. Is that allowed?0
-
I'd complain to HO but that probably won't help if she decides to go ahead with this role. If they haven't been organised before she started the job, can you imagine how they would be after she starts working there!? :eek:0
-
She could just go in at whatever time is best for her, and if anyone says anything, just claim that was what she was told to do. They sound so daft they would believe her, and probably wouldn't even think of corroborating her story!I consider myself to be a male feminist. Is that allowed?0
-
~You know what I would think ?
Manager is useless. current staff will know that, probably HO will suspect same.
What if a new and efficient person arrived to work there and applied for a promotion into that role after a while ? Have a better chance wouldn't they?
It's probably only a few staff there, so an opportunity could be made of that I think.
I'd sure have a go.
tHi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0 -
You've made some arrangements as a result of what you were told, so it must be flippin' annoying to have those plans turned upside down at the last minute. Your OH starts work on Monday and I'd have been inclined to tell the Next representative that the childcare arrangements could not be changed because (for example) there was no way of getting in touch with carers. I'd have asked them to compromise - allow me to work at least a week of 9-2s (by which time I could rearrange things) and then start the new shift pattern.
The lack of notice is unreasonable and any half decent manager, who had made the cack-up in the first place, would be obliged to meet me half way.
However, it seems like your OH has said 'yes' to the new shift pattern. Did I read that right? Or has she said 'No' and left herself some room for manoeuvre?
Other questions: Did she get anything IN WRITING about her terms and conditions and shift pattern?
I think it would be reasonable for her to try to renegotiate with the manager. They have made the cack up. She has made arrangements on the basis of their instructions. They now want to make changes. She can't set up new arrangements with 48 hours notice over a weekend. Can she ring them on Saturday, or go into Next to speak to the manager, and sort it out?0 -
~You know what I would think ?
Manager is useless. current staff will know that, probably HO will suspect same.
What if a new and efficient person arrived to work there and applied for a promotion into that role after a while ? Have a better chance wouldn't they?
It's probably only a few staff there, so an opportunity could be made of that I think.
I'd sure have a go.
t
A valid point - but I detect a small snag there = the latest hours this bunch of incompetents have come up with are 8pm - midnight. That takes the job from the realms of possibility (ie 9am-2pm) into the realms of IMpossibility (ie very antisocial hours). Some people must be prepared to work those hours I presume - but that wouldnt include most of us:rolleyes:
Personally - I would give them a letter stating words to the effect of "I am looking forward to commencing work with you on (date) and note that my agreed hours are 9am-2pm. I have accepted the position on the basis that those will be the hours I work." or perhaps instead "I was pleased to accept the job offer to commence work on (date) and on the basis that my workhours will be 9am-2pm. I am a little puzzled that I have subsequently been told times of 8pm-12 midnight and trust that this matter can be satisfactorily clarified and I be given confirmation that my workhours are as agreed (ie 9am-2pm). I regret it would not be possible for me to work evenings instead and trust that this matter can be clarified before I commence work for you at 9am on (date)."
If they turned round and replied that they were sticking to evening hours - I wouldnt even bother to reply to them. I would just leave them sitting there at 8pm on start day wondering why I hadnt turned up - and one staff member short for that shift....0 -
They do sound very disorganised, but it is also probably part of modern staffing; retailers operate more or less 24 hours a day with a very flexible workforce comprising of a pool of people on part time contracts. The might have messed you around because they may have to wait until the last minute to see what gaps they have in their rota, companies don't care what arrangements you have to make.
Have you thought about trying 8-12 before just dismissing it? This sort of work pattern works for many couples with children as you can both work without needing childcare. One partner comes home at 6, they have dinner together then the next one goes out to work for the evening...it saves a lot of money in nursery fees. Why not give it a go, you can always quit after a week if it doesn't work out.0 -
They do sound very disorganised, but it is also probably part of modern staffing; retailers operate more or less 24 hours a day with a very flexible workforce comprising of a pool of people on part time contracts. The might have messed you around because they may have to wait until the last minute to see what gaps they have in their rota, companies don't care what arrangements you have to make.
Have you thought about trying 8-12 before just dismissing it? This sort of work pattern works for many couples with children as you can both work without needing childcare. One partner comes home at 6, they have dinner together then the next one goes out to work for the evening...it saves a lot of money in nursery fees. Why not give it a go, you can always quit after a week if it doesn't work out.
Thats as maybe - but that would then mean that she was due to have to try and get a bus home or walk home at midnight!!!!! Not something that I would imagine OP would want his wife to do.....:rolleyes:...and certainly something that many of us would feel very wary of doing.
Maybe as well OP's wife is a "lark" sorta person - early to bed/early to rise. Its one thing for a "night owl" sort of person to work to midnight - but for the "larks" amongst us - the manager would have to come round poking us awake at intervals as our body clocks would have decreed we should be asleep for the last hour or two of a shift like that:eek:0 -
This happened to me at a well known frozen food outlet; I only worked there very part time and they endlessly changed my meagre hours at a few hours notice.
One memorable week they were on the phone to me every single day changing them, each time I noted it down and went in for the latest revised hours, until the Friday when the phone call came yet again and I made a snap decision that enough was enough; I just put the phone down and never went in again - happily I was in a financial position to do this at the time
I still shop there, and from a recent chat with a staff member they still do this - but I expect they get away with it more now due to the recession.~*~ If you don't need it, it isn't a bargain ~*~0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.8K Banking & Borrowing
- 254.5K Reduce Debt & Boost Income
- 455.6K Spending & Discounts
- 247.7K Work, Benefits & Business
- 604.6K Mortgages, Homes & Bills
- 178.7K Life & Family
- 262.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards