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Vodafone default.
Powermunger
Posts: 2 Newbie
I've got a problem with Vodafone.
I took a trip to Dubai and took my phone with me. I used it for a bit over there not a great deal but i did use it. When i got the bill through it was around £500 for two weeks. I immediately called Vodafone and asked for an itemised bill. This took a while to come through, while i was waiting i cancelled my DD with Vodafone. I'd advised them of this and said i wanted to see the bill as i was sure i didnt use my phone that much.
When the bill came i queried loads of internal calls. And Vodafone said they'd look at it. This went on for about 2 months. I then recieved a letter from a collection agency saying they were recovering funds for Vodafone. The fee was now about £800 with the rest of the yearly line rental.
I agreed to start paying the collection agency £50 a month to keep them happy while i started to deal with Vodafone again. I spoke to customer services and spoke to an agent who looked into it for me. He said VF had put a default on my account and that was it. i asked him if there was anyway he could remove it. He called the department that deals with defaults. He was told that if i paid the ammount in full then they would remove the default. He gave me the name of the person who advised him of this and added notes to my file. I paid the money and waited for the default to be removed. I checked my credit report a week later and it was showing "Satisfied". I called VF again who said that was all they could do. I was fuming, they blatently said they would remove it.
I paid £10 for a copy of my account notes. And it clearly says that if i paid my bill the default notice would be removed.
I called and called and eventually got a call back off an accounts manager who said. That it was a staff error and i shouldnt have been told this. She said that by law they had to put it on as i'd defaulted on my payments. The only reason i didnt pay is cause i thought they were looking into these calls made in Dubai and Muscat.
Now what do i do? I've got account notes saying they would remove the default. Is this good enough to do something legally?
Apart from this default my credit history has been perfect never missed a payment on anything. Now i cant even get HP from Currys.
Thanks in advance
I took a trip to Dubai and took my phone with me. I used it for a bit over there not a great deal but i did use it. When i got the bill through it was around £500 for two weeks. I immediately called Vodafone and asked for an itemised bill. This took a while to come through, while i was waiting i cancelled my DD with Vodafone. I'd advised them of this and said i wanted to see the bill as i was sure i didnt use my phone that much.
When the bill came i queried loads of internal calls. And Vodafone said they'd look at it. This went on for about 2 months. I then recieved a letter from a collection agency saying they were recovering funds for Vodafone. The fee was now about £800 with the rest of the yearly line rental.
I agreed to start paying the collection agency £50 a month to keep them happy while i started to deal with Vodafone again. I spoke to customer services and spoke to an agent who looked into it for me. He said VF had put a default on my account and that was it. i asked him if there was anyway he could remove it. He called the department that deals with defaults. He was told that if i paid the ammount in full then they would remove the default. He gave me the name of the person who advised him of this and added notes to my file. I paid the money and waited for the default to be removed. I checked my credit report a week later and it was showing "Satisfied". I called VF again who said that was all they could do. I was fuming, they blatently said they would remove it.
I paid £10 for a copy of my account notes. And it clearly says that if i paid my bill the default notice would be removed.
I called and called and eventually got a call back off an accounts manager who said. That it was a staff error and i shouldnt have been told this. She said that by law they had to put it on as i'd defaulted on my payments. The only reason i didnt pay is cause i thought they were looking into these calls made in Dubai and Muscat.
Now what do i do? I've got account notes saying they would remove the default. Is this good enough to do something legally?
Apart from this default my credit history has been perfect never missed a payment on anything. Now i cant even get HP from Currys.
Thanks in advance
0
Comments
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Next time you phone Vodafone, ask to be put through to the Directors Office. You will probably be told thy don't have one, but politely ask to speak to a manager, then ask to be connected to the Directors Office, just be polite & gently insist until you get through. This is the place where things that need to happen actually happen (a bit like a parallel universe in phone companies!)
I know from bitter experience, and they managed to keep me from leaving after a humungeous error - they got everything sorted, gave me a new handset, no contract, £200 compensation AND cleared my o/s account......maybe worth a phone call!2021 Decluttering Awards: ⭐⭐🥇🥇🥇🥇🥇🥇 2022 Decluttering Awards: 🥇
2023 Decluttering Awards: 🥇 🏅🏅🥇
2024 Decluttering Awards: 🥇⭐
2025 Decluttering Awards: ⭐⭐0 -
The only thing you can do is write to the credit reference agencies outlining what you've said here and also with the contact details you have for people at Vodafone. They'll either remove it or put a note of explanation on your file.0
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The only thing you can do is write to the credit reference agencies outlining what you've said here and also with the contact details you have for people at Vodafone. They'll either remove it or put a note of explanation on your file.
I spoke to Experian who contacted Vodafone, who refused to take of the default. They put a note of explenation on for a month and then it came off.
I'm annoyed because they were looking into it and just issued the default without advising me. Then for them to say they would remove it and not....it just makes me feel that i've been cheated. Under no circumstances would i have let it get that far.0 -
As far as i am aware there is no law and they do have the power to remove it. I've had two defaults removed and in the process of getting a third one done.0
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Hello
I can confirm that I have had a default removed (not just satisfied) by Vodafone - initially they said they would show it as satisfied, and if I could provide evidence that I had tried to contact them and were attempting to resolve the problem (I too had a dispute over bills) they would remove it entirely.
It took some doing, involved me sending over telephone records to provide I had called them (because they failed to put notes on my account - however your case looks stronger, they've promised a default removal).
The chap I spoke to was Daniel Steele (08704500005) he packaged up all my info and sent it through to the team that dealt with removing defaults, this was back in Feb - so hopefully he still works there.
They too said that I would have to pay the balance in full before the default was removed.
Frog0 -
Without looking at your account it's difficult to say what has gone on. If you use the Online Contact Form to send an email to Vodafone, including FIT135 anywhere in the body of the text, either myself or one of my colleagues will be happy to look into it for you.
Faza20
Vodafone UK0 -
Without looking at your account it's difficult to say what has gone on. If you use the Online Contact Form to send an email to Vodafone, including FIT135 anywhere in the body of the text, either myself or one of my colleagues will be happy to look into it for you.
Faza20
Vodafone UK
Now you can't ask fairer than that!0
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