Equita bailiffs coming back today!! Can anyone help!!

Does anyone know if the maximum amount of visits is still 3.

ive had a few problems with the baliffs at equita last year my partner was out of work and we ocurred council tax arrears which got sent to them i recieve 2 letters dated several days apart but put through my door on the same day the one stating to ring the baliff to sort out repayments the other saying they where coming to remove good from my house ??? i then rang and soon as i spoke to the baliff which was a very rude agressive vile b***h she called me a liar and said that i didnt have this letter in front of me stating to ring to make a repayment she then procceeded to tell me im cominhg to your house to remove your goods i wasnt best pleased . so i rang my local council and asked to speak to a enforcement office as speaking to the baliff was like talking to a brick wall .luckliy the lady at the council rang equita and got me a arrangment put in place so i have made monthly payment to the every month but no casue they are no trying to tell me i needed to pay the first of every month ive broken the agreement i never payed the first of every month one month i payed 60 pound in the one month due to me not having the money the following month so even though ive made monthly payments every month it was still not good enough for this so called person > tryed to speak to her again and once again the vile rude tone in her voice .my partner spoke to her and told him cause i made a payment the 2nd of august then one on the 24th of sep im not sticking to the arrangemnt ?.they still get the money each month this is what as made me sick witth worry dont think i would have worried so much if i had missed the monthly payment but i havent .i once again rang the local council and explained that yes might not have payed on that date but they still have had the payment within the month he did tell me that equita are very firm when stating a payment date but he said as he can see i have kept up the payments he will ring them and get if put back in place .i couldnt thank him enough my advice speak to citizens advice or go back to the person you orignally owe the money to cause equita are the biggest waste of time why they even have a call centre i dont no!!!