Dumping Tescos For Morrisons-Any Tips?

geordie_joe wrote: »

Yes, Morrisons are just as bad as any other supermarket, so keep your wits about you.

Items that cost a £1 suddenly going up to £2.50 and BOGOF.
None offer, but similar, items mixed in with offers.
Offer signs up but completely different items on the shelf.
If they run out of something they put a similar, but more expensive item in it's place, never a cheaper one!
Items doubling in price for a couple of days, then being "reduced" to half price.

etc. etc.

As GJ states above, you certainly need your wits about you in Morrison's.

Tesco certainly has its faults, but where they win hands down over Morrison's is their customer services.

Based on our experiences at M's Doxford Park outlet, they did away with a dedicated customer services girl some time ago and their 'customer services' staff are now the people who serve at the tobacco counter - so if you have an issue with your receipt or purchases (which you invariably will) then you have to queue with people purchasing tobacco, newspapers and lottery's.

They obviously have had no training in how to deal with customer issues as they always blame the customer when items are mispriced - for example, when items are being priced as an offer, but the offer ended days ago and I was informed that it was my fault for not reading the small print on the shelf label.

I appreciate that Tesco have a similar set up, but their customer services are better staffed, better trained and just ...........better.

At least they apologise for their mistakes and compensate accordingly. Another example at Durham Tesco Extra last night - 2 jars Nescafe Alto Rica priced at £2.50 went through the checkout at £3.99 - went to customer services, apologies given and double the differnce refund.

At Morrison's Doxford Park, I would have been given evil eyes and a growl and probably been blamed for the incorrect price.

And as for Hygiene, safety and manning tills in Morrison's - dont get me started on those!:mad:
It is only a matter of time before a pallet of tat that clogs up their aisles falls on a child. Hardly surprising they got fined heavily recently for safety failings in their stores.

Offer signs up but completely different items on the shelf.
If they run
out of something they put a similar, but more expensive item in it's place,
never a cheaper one!

This happens tooooooo frequently to be accidental. I am convinced that this is a deliberate ploy by Morrison's to deceive customers.

I think you've got to try out your local branches - the managers must make a lot of difference because our Morrisons is much better than the local Tescos. The fruit and veg are very good - lots of offers and unusual veg - and the meat is really good quality. Staff are also very helpful.

I think you get the same tricks about pricing from all the supermarkets so the advice above wherever you shop.

Mojisola wrote: »

I think you've got to try out your local branches - the managers must make a lot of difference because our Morrisons is much better than the local Tescos.

A very valid point - hence the naming and shaming of the Morrison's outlet I referred to, and I concede that some branches will be well run and managed, however, the mispricing theme seems to be consistent throughout their stores.

room154 wrote: »

They [Morrisons] have another nasty habbit of stocking a space with a different item than the one that's on offer. This seems to happen when the offer item has run out, so instead of leaving a gap they just put something else in there. If you don't have your witts about you, you could pay more than you wanted to.

That's interesting - I have noticed this a lot.

It's usually something that looks the same at first glance (such as the same product, but a different weight), and isn't covered by the special offer.

I had put it down to lazy staff who can't be bothered to take excess stock back to storage.