Template letter for person in mental health unit?

Hi

I don’t know of a specific template letter but we do have a general ‘hold action’ letter you could use as a basis for now:
www.nationaldebtline.org/EW/sampleletters/Pages/Hold-action-on-your-account-%28sole-name%29.aspx

The set of rules on debt collection are called the Consumer Credit Sourcebook (CONC) and include a section on how people with mental capacity limitations should be treated in section 7.10.
www.handbook.fca.org.uk/handbook/CONC/7/10.html

You could request that collection activity is suspended as per:

CONC 7.10.1
A firm must suspend the pursuit of recovery of a debt from a customer when:
1. (1)
the firm has been notified that the customer might not have the mental capacity to make relevant financial decisions about the management of the customer's debt and/or to engage in the debt recovery process at the time; or
2. (2)
the firm understands or ought reasonably to be aware that the customer lacks mental capacity to make relevant financial decisions about the management of the customer's debt and/or to engage in the debt recovery process at the time.

And

CONC 7.10.2
A firm should allow a customer or a person acting on behalf of the customer a reasonable period of time to provide evidence as to the likely impact of any mental capacity limitation on the customer's ability to engage with the firm.

I hope that helps.

James
@natdebtline