Should they offer something else, or not?

ChuckieD · 30 August 2011 at 7:04PM

I won on the Milton Keynes Treasure Hunt thing and won both a VIP booth at the V Lounge with champagne (worth about £50) and a £20 voucher for Thai. Tried to use them three times but the venue was closed, on the last there were letters etc laying by the door like the business had ceased trading.

I have emailed the promoter who says the place has closed down due to licensing issues but they're not prepared to offer me something else and told me to just keep playing and try and win a different prize. Am I right to be a bit miffed about this?

Seems very unfair.

princessmoneysaver · 30 August 2011 at 7:12PM

I know it's not that a prize hasn't arrived but I would have a look here http://forums.moneysavingexpert.com/showthread.html?t=1014121&p=12237975 especially this paragraph.

7 What happens if my prize doesn’t turn up?
This is going to be individual to each comp. Usually it will state in the T & C for each comp how long it should take for the prizes to be dispatched to winners. As a general rule though or in the absence of any particular details in the T & C, allow 28 days, (allow more if we are experiencing postal strikes or extreme weather conditions). If the prize hasn't arrived by then, get in touch with the company offering the prize. Try to contact the person whose details you have & ask politely if there is a problem with delivery. A telephone call is the best way, but failing that try emailing them. If they don't reply, look on the original website for contact details & contact them, again being as polite as you can.

If you still get no response from them, there are a few different things you can try.

The Institute of Promotional Marketing [EMAIL="complaints@theipm.org.uk"]complaints@theipm.org.uk[/EMAIL] lay down the guidelines which comp organisors must follow. MSE Compers have reported that they are very good at investigating dodgy comps & missing prizes with one chap in particular [EMAIL="edwinm@theipm.org.uk"]Edwin Mutton[/EMAIL], being an absolute star. Please note, the IPM was formerly known as the Institute of Sales Promotion (name change in May 2010) however, the contact info does not appear to have changed.

The Advertising Standards Authority have an online complaints form.

I had an issue with a prize not turning up & after chasing politely for 5 months, I mentioned that I had been advised to talk to the Institute of Sales Promotions about the matter. Funnily enough that resulted in a letter of apology within a few days, along with a box of ‘Apology Goodies’ & my prize turned up 2 weeks later. Just remember to keep your cool & remain polite.

I would suggest contacting Edwin, he is brilliant & he will be able to advice you where you stand.

ChuckieD · 30 August 2011 at 7:16PM

Thank you, that's so helpful. I wouldn't mind but I've had a really crap year comps wise so it would be nice to actually get to use the little I have won :rotfl:

Should they offer something else, or not?

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