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10,000 Free Pairs of Glasses on 25/05/11/Free frames 22-24 July see posts 43/44
Comments
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Hi all! I am pretty mad at Lensway!
I ordered my glasses on 8th June. Paid £8.91 for postage. Didn't get them, so I emailed them on 16th July to ask for an update on my order and here is the reply I got!Thank you for your recent e-mail.
It appears that your order was cancelled by our Administrative department as the order did not comply with the Terms and Conditions for the free eyeglass promotion. Due to a glitch in our system, a notification email informing you of this issue was not sent, for which we apologize. The promotion excluded customers who have received free eyeglasses from us in the past. We apologize for any inconvenience this may cause.
Feel free to contact me, if you have any further questions or concerns.
:mad::mad:
This is a total lie! I have never had a FREE pair of glasses from them.
I had previously used a £30 money off coupon from their facebook page.
And before I entered into their free glasses giveaway, I specifically asked one of their representatives if I would be excluded from the free giveaway and I got given a definite "no you will not be excluded".
So I ordered the glasses.
Not only have they held onto my money for six+ weeks, they did not bother to tell me that they considered me ineligible (despite my having confirmation otherwise) and they still have not refunded me despite telling me today.
So if you have not received your glasses yet then you need to email them or call them (if you can get through ha!) and chase it up. And be prepared to have to fight to get your glasses.
My bet is that they could not cope with the demand and underestimated the time and cost to themselves and are now trying to cancel as many orders as possible and fob people off! :mad:BSC #215/No.1 Jan 09 Club0 -
It looks like Lensaway are again giving away Glasses for free from 22nd to 24th July....
Noticed this on FB,
http://www.facebook.com/LenswayUK?sk=app_122503887840778&mkwid=Zb2uQojT&pcrid=0 -
It looks like Lensaway are again giving away Glasses for free from 22nd to 24th July....
Noticed this on FB,
http://www.facebook.com/LenswayUK?sk=app_122503887840778&mkwid=Zb2uQojT&pcrid=
From their site, Free frames only
Get ready for the Free Frames Giveaway!! The offer begins at 12:01am on 22 July, apply coupon code FREEFRAMES at the checkout. Have your PD & prescription ready. This promotion is open to all customers so tell everyone you know!No longer posting on freebies or comps0 -
Well I have had a reply finally. They claimed they were unable to refund me for six weeks because there was a paypal dispute open. Which is utter rubbish since I only opened the paypal dispute two days ago...
I only got a refund because I opened a paypal dispute against them to get my money back. They had my money for six weeks without telling me my order was supposedly "invalid", they did not even offer a refund when they admitted their mistake. I had to dispute via paypal for a refund so personally, I would not trust this company as far as I could throw them.BSC #215/No.1 Jan 09 Club0
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