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  • FIRST POST
    drivelikeUstoleit
    NEW MANTRA: BT don't press 3
    • #1
    • 2nd Jul 04, 2:53 PM
    NEW MANTRA: BT don't press 3 2nd Jul 04 at 2:53 PM
    How many times do you come home and dial 1471, only to find your best friend has rung 10 minutes ago, and so you press 3 to dial the number.

    WELL DON'T!!!

    I have just read that from the 1st August BT are charging 6p for every times you press 3 through 1471. Dialling 1471 will still be free but to press 3 it will cost 6p whether you are put through or not. Just think how many times you do that a day/week.

    There is also new charges for 1571 enhanced features. All these new increases are written in the small print, in the back, of the updates brochure which comes free with your phone bill.

Page 1
  • archived user
    • #2
    • 3rd Jul 04, 12:07 PM
    Re: NEW MANTRA: BT don't press 3
    • #2
    • 3rd Jul 04, 12:07 PM
    Another price increase is the Speaking Clock (123) which goes up from 10p fixed fee to 20p fixed fee.

    Alternative numbers for the speaking clock are:

    0845 0928081
    0131 4777676
    01923 287748

    The minimum charge is only 5p for these numbers, but make sure you hang up after listening to the time as they are charged at the appropriate local or national rates of your telco, not fixed fees.
  • archived user
    • #3
    • 22nd Jul 04, 11:28 AM
    Re: NEW MANTRA: BT don't press 3
    • #3
    • 22nd Jul 04, 11:28 AM
    Would you still pay this ridiculous fee pressing 3 if you are on one-tel ?
  • archived user
    • #4
    • 22nd Jul 04, 5:02 PM
    Re: NEW MANTRA: BT don't press 3
    • #4
    • 22nd Jul 04, 5:02 PM
    1471/3 generates the call from the exchange, not from your handset. It will go via BT, not One-Tel. You would be better off with a caller display phone and dialling the displayed number.
  • archived user
    • #5
    • 22nd Jul 04, 6:10 PM
    Re: NEW MANTRA: BT don't press 3
    • #5
    • 22nd Jul 04, 6:10 PM
    There are no charges for the 1571 service according to a BT operator I've spoken to today!
  • archived user
    • #6
    • 22nd Jul 04, 6:19 PM
    Re: NEW MANTRA: BT don't press 3
    • #6
    • 22nd Jul 04, 6:19 PM
    There's also the increase for Ringback (press 5 on Engaged tone) from 10p to 15p.

    Money grubbing b******s at BT aren't they !
  • drivelikeUstoleit
    • #7
    • 22nd Jul 04, 6:42 PM
    Re: NEW MANTRA: BT don't press 3
    • #7
    • 22nd Jul 04, 6:42 PM
    There are no charges for the 1571 service according to a BT operator I've spoken to today! !
    In the small print in this months update leaflet the charges for 1571 was a slight increase for the use of the enhanced features, which include setting your own welcome message and more storage space, the standard 1571 service will not be affected.
  • archived user
    • #8
    • 22nd Jul 04, 7:25 PM
    Re: NEW MANTRA: BT don't press 3
    • #8
    • 22nd Jul 04, 7:25 PM
    These increased charged are for BT. does anyone know if NTL are going to make the same increases for the same service?
  • Premierpompey
    • #9
    • 22nd Jul 04, 11:11 PM
    Re: NEW MANTRA: BT don't press 3
    • #9
    • 22nd Jul 04, 11:11 PM
    It seems to me that BT do a lot of confusion marketing then up the costs in the small prints. best example is the latest ad where Jezza talks about them caring about everyone (or something) then at the bottom of the screen you see 'exclusions apply'.

    As for the pressing 3 thing, as a Telecom Plus distributor I tell people not to do as as BT charge them for the call and it doesn't go through CPS. SO I would think this will be the case for most providers.
  • archived user
    Re: NEW MANTRA: BT don't press 3
    There's also the increase for Ringback (press 5 on Engaged tone) from 10p to 15p.

    Money grubbing b******s at BT aren't they !
    You can ask BT to remove the Ringback facility on your telephone line by calling 150. This will prevent you from accidentally pressing the 5 when the number is engaged.

    Please note that once you have pressed 5, you will still be charged the Ringback fee even though BT is unable to connect you within the next 45 minutes.
  • Debbie_Hobdell
    Re: NEW MANTRA: BT don't press 3
    And BT reckon how many people come back to them every day/week/month???

    They say they're trying to be more competetive & then do sneaky little things like this. I'm so glad hubby convinced me to change to One-Tel a little while ago!

    PS - thanks for the tip about the alternative speaking clock numbers, AP!
  • archived user
    Re: NEW MANTRA: BT don't press 3
    And BT reckon how many people come back to them every day/week/month???
    It's just marketing spiel from BT, it's intentionally misleading.

    People see these ads and assume BT must be doing something right if thousands are coming back every month, but what BT don't tell you is that even more are actually leaving every month. Companies such as Carphone Warehouse, OneTel, and Tele2 are all eating into BT's call revenues, and cable companies like NTL are taking customers away from BT altogether.

    BT are at least !managing to hang onto line rental customers, but by devious means. They can't stop customers leaving for a cable line and they can't stop customers using cheaper companies for their calls but they can force those without access to cable to pay for an expensive BT line and any sneaky hidden costs by making it virtually impossible for CPS providers like One.Tel to offer a single bill, they do this by forcing them to pay over the odds in wholesale cost.

    BT rivals urge watchdog to act on billing issue

    http://www.connected.telegraph.co.uk/money/main.jhtml?xml=/money/2004/07/12/cnbt12.xml

    By Dominic White (Filed: 12/07/2004)

    (Moderator comment:- I have had to remove part of your post because of copyright restrictions. You may quote the odd sentence or two with a citation or rewrite it in your own words. )

  • archived user
    Re: NEW MANTRA: BT don't press 3
    I have other issues to do with BT and their charging policy.

    I have 2 lines, one used extensively, the 2nd used for incoming calls and to divert calls when the main line is busy. The 2nd line is never used for outgoing calls and used to be 9.99 per month. From July, the line rental is 11.50 per month, with BT saying they have done this to simplify and reduce MY COStS!

    I have spoken to them about
    a) making the 2nd line an incoming call line only (the charge for this is 5 per month) but they tell me that this is not possible for customers with more than a single line!

    b) converting the tariff to the Light User Scheme, where there is an extensive rebate on line rental for low usage. Again, the response is that this option is not possible for a 2nd line, saying that the light user scheme is only for people with low telephone usage, not low line usage!

    I am re-avaluating my line needs and may dispense with the 2nd line altogether. This will probably be of minor incovenience to me, but BT will lose out on the revenue from the solutions requested in a) and b) above.

    However, BT obviously knows best!

    Paul

    • mrtickle
    • By mrtickle 23rd Jul 04, 9:03 PM
    • 186 Posts
    • 26 Thanks
    mrtickle
    Re: NEW MANTRA: BT don't press 3
    I don't know why there is any surprise with (b). The LUS is intended for elderly/disabled/vunerable/etc people who could otherwise not afford a telephone - that's all. BT are in a unique position, they have to provide universal service under the terms of their licence; whereas the cablecos can cherry-pick the best areas to offer service. The LUS is NOT intended for people on normal incomes to save money, and any such use of it for that purpose is a breach of the T&C. This is a FAQ :-/
    • gt94sss2
    • By gt94sss2 24th Jul 04, 3:02 AM
    • 4,078 Posts
    • 1,898 Thanks
    gt94sss2
    Re: NEW MANTRA: BT don't press 3
    I have 2 lines, one used extensively, the 2nd used for incoming calls and to divert calls when the main line is busy. The 2nd line is never used for outgoing calls and used to be 9.99 per month. From July, the line rental is 11.50 per month, with BT saying they have done this to simplify and reduce MY COStS!
    This won't help much but if you pay your bill by direct debit or monthly payment plan you will save 1/month in Line Rental

    If your 2 lines are on the same BT Account/Bill - ask for the 2nd line to be put on a seperate account and pay each by direct debit.

    This is because BT give the 1/month discount once per bill not once per line on the bill - if that makes sense.

    Regards
    Sunil
  • ianduncan
    Re: NEW MANTRA: BT don't press 3
    Yet again BT show their true colours, hiking prices (ringback from 10p to 15p is a 50% hike, not just a 5p rise). This is exactly the reason that i moved away from BT as soon as i could to a cable co. It still smarts that we got what we were given, BT pocketed 93 a second, and we had no choice, back in the late 80's.
    Good to see people sussing them out with the ''more and more are re-joining us everyday'' nonsense. If all these people were re-joining, why did they drop the 10 reconnection fee?! HA!
    • adrienneadrienne
    • By adrienneadrienne 25th Jul 04, 4:19 PM
    • 36 Posts
    • 8 Thanks
    adrienneadrienne
    BT - don't press 3
    I'm stillnot clear - can they charge people who use another provider? I'm on Equitalk UK Home tme (very pleased with them). All calls go via Equitalk and free landline calls evenings and weekends. I wouldhave to press a code if I wanted to override and call via BT. But can they still get the charge if I press 3?
    • gt94sss2
    • By gt94sss2 25th Jul 04, 5:57 PM
    • 4,078 Posts
    • 1,898 Thanks
    gt94sss2
    Re: BT - don't press 3
    I'm stillnot clear - can they charge people who use another provider? !I'm on Equitalk UK Home tme (very pleased with them). !All calls go via Equitalk and free landline calls evenings and weekends. !I wouldhave to press a code if I wanted to override and call via BT. !But can they still get the charge if I press 3? !
    Yes, - this is as 1471 "3" is a BT service - it has nothing at all to do with Equitalk - and calls using this would go via BT, without you needing to dial the BT 1280 override code.

    Its the same if you wanted things like Caller Display or Call Waiting - all these services are provided by BT and BT would bill you for them + the line rental

    Regards
    Sunil
  • thespacecowboy
    Re: NEW MANTRA: BT don't press 3

    Something made me laugh

    A BT advert saying if they make an appointment to come to your house to complete work, they will try their best to make the appointment.

    I SHOULD THINK SO!!! HELLOOOOOO - shouldn't they do this anyway!!!!

    wwwoooo big marketing message!
  • goolieman
    Re: NEW MANTRA: BT don't press 3
    I use 1471 3 all the ttime, it is gonna be a right !!!! remembering not too >

    As for those adverts Spacecowboy, they make me soooo mad I have to yell at the tele!

    Letting people think they are doing them a favour by doing the bear minimum customer service, it makes my blood boil! GRRRRRRR

    *calm*
    C
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