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  • FIRST POST
    • kenr
    • By kenr 15th Jan 20, 11:59 AM
    • 236Posts
    • 124Thanks
    kenr
    Fed up with eon!
    • #1
    • 15th Jan 20, 11:59 AM
    Fed up with eon! 15th Jan 20 at 11:59 AM
    So last Aug was ending a fixed tariff with them and the new online fix was one of the cheapest so switched to that.
    At that point it was SUPPOSED TO BE CHEAPER, but despite that they want to increase my DD by 20 over what I was paying last year. They increased the DD before I switched and didn't bother reducing it, now they want to increase it again! THIS IS SUPPOSED TO BE CHEAPER NOT DEARER!
    My usage has been pretty constant over the past 4 years, and they already have over a years bills to compare so these rises are just NOT ON!

    So fed up and just looking at moving to Peoples energy, OK I will have to pay the exit fees but at least I will SAVE nearly 30/MONTH with them.
    Registered Linux user #497422
Page 1
    • Gerry1
    • By Gerry1 15th Jan 20, 12:04 PM
    • 1,230 Posts
    • 787 Thanks
    Gerry1
    • #2
    • 15th Jan 20, 12:04 PM
    • #2
    • 15th Jan 20, 12:04 PM
    Oh dear, another poster who doesn't understand how fixed direct debits work...

    https://www.moneysavingexpert.com/utilities/lower-energy-direct-debits/#whatyoupay
    • Robin9
    • By Robin9 15th Jan 20, 12:18 PM
    • 5,335 Posts
    • 3,550 Thanks
    Robin9
    • #3
    • 15th Jan 20, 12:18 PM
    • #3
    • 15th Jan 20, 12:18 PM
    kenr - what is your actual annual consumption please and what is your DD ?
    Never pay on an estimated bill
    • Smodlet
    • By Smodlet 15th Jan 20, 12:24 PM
    • 5,148 Posts
    • 8,616 Thanks
    Smodlet
    • #4
    • 15th Jan 20, 12:24 PM
    • #4
    • 15th Jan 20, 12:24 PM
    kenr - what is your actual annual consumption please and what is your DD ?
    Originally posted by Robin9
    And what are your unit rates and standing charges, please? That way, if you like, we can work out what your energy usage should cost unless you have done this already.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • kenr
    • By kenr 15th Jan 20, 6:58 PM
    • 236 Posts
    • 124 Thanks
    kenr
    • #5
    • 15th Jan 20, 6:58 PM
    • #5
    • 15th Jan 20, 6:58 PM
    Oh dear, another poster who doesn't understand how fixed direct debits work...
    Originally posted by Gerry1
    I KNOW how fixed dd's work, what I dislike is EON's way of using them! (READ WHAT I WROTE, not what you think you read!)
    FIXED DD = cost over year/12. not (cost over winter *4)/12 which is what they seem to want.

    I have an annual usage figure that hasn't really changed in the past 4 YEARS, using that figure, and the QUOTED rates, I should be paying <88/mo. They now want 103/mo nearly 1/5 of my income. Why when I haven't changed my usage over the past 16 months with them do they want MORE money? They tried this last winter when I had just joined (Sept) and I was in arrears, really well it is WINTER and I am using GAS, during the SUMMER I don't.
    My annual quote was about 1050/year for the new tariff, so that should be 88/mo not 103/mo.

    I am with the energy club and they said time to move and I agree this time, totally fed up paying too much to EON!
    Registered Linux user #497422
    • Gerry1
    • By Gerry1 15th Jan 20, 7:04 PM
    • 1,230 Posts
    • 787 Thanks
    Gerry1
    • #6
    • 15th Jan 20, 7:04 PM
    • #6
    • 15th Jan 20, 7:04 PM
    Have you been giving them monthly meter readings? Have you asked them to reduce your direct debit?
    • Robin9
    • By Robin9 15th Jan 20, 7:19 PM
    • 5,335 Posts
    • 3,550 Thanks
    Robin9
    • #7
    • 15th Jan 20, 7:19 PM
    • #7
    • 15th Jan 20, 7:19 PM
    ..

    I have an annual usage figure that hasn't really changed in the past 4 YEARS,.....!
    Originally posted by kenr

    As requested earlier what are they please ?
    Never pay on an estimated bill
  • E.ON Company Representative: Helena
    • #8
    • 16th Jan 20, 8:39 AM
    • #8
    • 16th Jan 20, 8:39 AM
    Good morning kenr,

    I'm sorry to see that you're so unhappy.

    We base payments on past usage and current prices as these are the only things we're sure about at the time of a review. We look to spread payments as evenly as possible over a full 12 months. This can sometimes mean accounts being in credit/debit at various times during the arrangement. The aim is to try to achieve as near as possible to a zero balance by the time of the next annual review.

    Is the account currently in debt? If so this will be included in the monthly amount, so it will include paying for your usage and an amount towards the balance. Is the account billed to accurate reads?

    To make sure accounts are on track, we look at arrangements every 3 months. We only make changes, though, at the mid-point and annual reviews. At the other times, we let customers know if we think there should be a change but leave it up to them to make any alterations.

    Do you know you can take more control over the payment arrangement through the Direct Debit Manager on our website? Provided you've registered with our website, you can use this tool to change the monthly payments to better suit different circumstances. If the account is billed up to the latest meter readings, payments can be changed by up to 20 per cent up or down. By up to 5 per cent up or down without readings. Before confirming the new amount, we'll let you know by how much we think the account will be in credit/debit by the annual review.

    Please do speak to us if you need to.

    Thank you

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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