Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search

Results: How long did you have to wait for your Shop Direct refund?

Up to 6wks

0% • 0 votes

6-8wks

0% • 0 votes

Over 8wks

33.33% • 1 votes

Still Waiting

66.67% • 2 votes

You may not vote on this poll

3 votes in total.

  • FIRST POST
    • Geminii
    • By Geminii 15th Jan 20, 11:46 AM
    • 6Posts
    • 1Thanks
    Geminii
    Shop Direct PPI
    • #1
    • 15th Jan 20, 11:46 AM
    Shop Direct PPI 15th Jan 20 at 11:46 AM
    I have posted this on a different thread but as there has not been much activity on that thread i thought i would start a new thread.

    My claim relates to Shop Direct PPI - I have had my complaint raised since November 2019, I checked on this just after Christmas and was advised by the Shop Direct team that my claim was with the re-dress department.

    Today, I have contacted them today to try to gain an update, i was advised that the company is under-going some re-structure and therefore although my case is being calculated (and has been since 05th December 2019) it could take at least another 6wks for a calculation and then a further 6-8 weeks to receive a payment.

    Does anyone know what the monthly cost was roughly for either insurance? or does this differ for each customer?

    On my claim; i have two policies one called Extra Care 500 which started in 2002 and apparently ended in 2014 - with the other called Account Cover Plus which started in 2002 but has no end date, I asked them how they would determine an end date on this specific policy - they said the end date would be calculated as the date that the calculation is finalised.

    Lastly, does anyone know anything about "Account Cover Plus?"

Page 1
    • zx81
    • By zx81 15th Jan 20, 11:49 AM
    • 24,826 Posts
    • 27,720 Thanks
    zx81
    • #2
    • 15th Jan 20, 11:49 AM
    • #2
    • 15th Jan 20, 11:49 AM
    The cost will vary by customer, as it's based on balance.
    • Moneyineptitude
    • By Moneyineptitude 15th Jan 20, 12:21 PM
    • 25,360 Posts
    • 14,806 Thanks
    Moneyineptitude
    • #3
    • 15th Jan 20, 12:21 PM
    • #3
    • 15th Jan 20, 12:21 PM
    A poll? Really?
    • -taff
    • By -taff 15th Jan 20, 7:51 PM
    • 10,811 Posts
    • 16,279 Thanks
    -taff
    • #4
    • 15th Jan 20, 7:51 PM
    • #4
    • 15th Jan 20, 7:51 PM
    My claim relates to Shop Direct PPI - I have had my complaint raised since November 2019
    Originally posted by Geminii

    You were lucky they responded to it then since the cut off date was August 2019.
    • Moneyineptitude
    • By Moneyineptitude 15th Jan 20, 9:46 PM
    • 25,360 Posts
    • 14,806 Thanks
    Moneyineptitude
    • #5
    • 15th Jan 20, 9:46 PM
    • #5
    • 15th Jan 20, 9:46 PM
    You were lucky they responded to it then since the cut off date was August 2019.
    Originally posted by -taff
    OP means the complaint was upheld in November 2019.
    https://forums.moneysavingexpert.com/showthread.php?p=76724566
    • -taff
    • By -taff 16th Jan 20, 6:43 PM
    • 10,811 Posts
    • 16,279 Thanks
    -taff
    • #6
    • 16th Jan 20, 6:43 PM
    • #6
    • 16th Jan 20, 6:43 PM
    Left my crystal ball at home....
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,770Posts Today

6,695Users online

Martin's Twitter