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  • FIRST POST
    • Jimtheslim
    • By Jimtheslim 14th Jan 20, 8:20 PM
    • 22Posts
    • 7Thanks
    Jimtheslim
    Postman signing for my signed for parcel
    • #1
    • 14th Jan 20, 8:20 PM
    Postman signing for my signed for parcel 14th Jan 20 at 8:20 PM
    Apologies if this has been discussed before, but I can't seem to find anything online relating to my specific incident.

    I ordered a camera lens on ebay and paid for royal mail 1st class signed for delivery. At no time during the order did I say it could be left in a safe place and at no time was that option available. I came home today to find a card on my mat saying it was in my greenhouse which it was. I looked online at the tracking page and there was a signature in the box which I do not recognise and assume it is the postman/womans. Below it says it was signed for by my surname only. I can prove nobody was home.

    Previous threads seem to be content with accepting post deliverers are under pressure and that this might save the receiver a journey to the delivery office. I'm not so happy. Say the lens was stolen from the greenhouse. How would I have claimed seeing as royal mail were confirming it was received by someone with my surname? I am not talking about a letter going through my mailbox that the postman can confirm was safe which other threads digress on, this parcel was left in a place which is insecure.

    Furthermore the tracking page has now removed the image of the signature now I have made a complaint. Luckily I have taken screenshot before this happened should I need them.

    Has this kind of incident happened to anyone else? If so how was it resolved?
Page 1
    • Jimtheslim
    • By Jimtheslim 14th Jan 20, 10:18 PM
    • 22 Posts
    • 7 Thanks
    Jimtheslim
    • #2
    • 14th Jan 20, 10:18 PM
    • #2
    • 14th Jan 20, 10:18 PM
    No worries
    • JamoLew
    • By JamoLew 15th Jan 20, 7:01 AM
    • 195 Posts
    • 296 Thanks
    JamoLew
    • #3
    • 15th Jan 20, 7:01 AM
    • #3
    • 15th Jan 20, 7:01 AM
    In this case, it turned out fine.

    I guess you could write to the Post Office and request that the postie doesn't sign for parcels on your behalf, but that wouldn't stop it happening with other delivery agents.
    • suki1964
    • By suki1964 15th Jan 20, 8:01 AM
    • 12,539 Posts
    • 33,440 Thanks
    suki1964
    • #4
    • 15th Jan 20, 8:01 AM
    • #4
    • 15th Jan 20, 8:01 AM
    Its funny how we all differ in how we view this. I only posted last week how my postie signed for a parcel for me and hid it in the garage. When I say hid, he did hide it, not out in plain view, then rang me to let me know what he had done and where it was hidden

    I was very happy. It was a phone, it was a Friday before a bank holiday. He knew what it was and guessed Id be wanting it asap

    I took it as service above and beyond. A jobsworth would have took it back to the depot and Id have to have waited till the Tuesday before I could get it

    But then we all see things differently
    if you lend someone 20 and never see that person again, it was probably worth it
    • Jimtheslim
    • By Jimtheslim 15th Jan 20, 8:11 AM
    • 22 Posts
    • 7 Thanks
    Jimtheslim
    • #5
    • 15th Jan 20, 8:11 AM
    • #5
    • 15th Jan 20, 8:11 AM
    Would I be in a position to request a refund for the postage, seeing as I didn't get the service I paid for?
    • fb1969
    • By fb1969 15th Jan 20, 8:18 AM
    • 492 Posts
    • 691 Thanks
    fb1969
    • #6
    • 15th Jan 20, 8:18 AM
    • #6
    • 15th Jan 20, 8:18 AM
    The postie should not have done this, as a postie myself we are regularly told not to sign for items. You could complain to Royal Mail (not the Post Office, its a separate company) and this should feed back to the individual - but as you received it ok, I would probably do nothing in this instance.

    The contract for delivery is between the sender and Royal Mail as they paid them to deliver it. You could contact the sender and point out what had happened and they may or may not complain to Royal Mail themselves. I would think it is unlikely they would refund you (unless they were refunded by Royal Mail).
    • custardy
    • By custardy 15th Jan 20, 8:28 AM
    • 35,247 Posts
    • 29,935 Thanks
    custardy
    • #7
    • 15th Jan 20, 8:28 AM
    • #7
    • 15th Jan 20, 8:28 AM
    In this case, it turned out fine.

    I guess you could write to the Post Office and request that the postie doesn't sign for parcels on your behalf, but that wouldn't stop it happening with other delivery agents.
    Originally posted by JamoLew
    The Post Office has nothing to do with Royal mail nor delvieries
    • custardy
    • By custardy 15th Jan 20, 8:30 AM
    • 35,247 Posts
    • 29,935 Thanks
    custardy
    • #8
    • 15th Jan 20, 8:30 AM
    • #8
    • 15th Jan 20, 8:30 AM
    Apologies if this has been discussed before, but I can't seem to find anything online relating to my specific incident.

    I ordered a camera lens on ebay and paid for royal mail 1st class signed for delivery. At no time during the order did I say it could be left in a safe place and at no time was that option available. I came home today to find a card on my mat saying it was in my greenhouse which it was. I looked online at the tracking page and there was a signature in the box which I do not recognise and assume it is the postman/womans. Below it says it was signed for by my surname only. I can prove nobody was home.

    Previous threads seem to be content with accepting post deliverers are under pressure and that this might save the receiver a journey to the delivery office. I'm not so happy. Say the lens was stolen from the greenhouse. How would I have claimed seeing as royal mail were confirming it was received by someone with my surname? I am not talking about a letter going through my mailbox that the postman can confirm was safe which other threads digress on, this parcel was left in a place which is insecure.

    Furthermore the tracking page has now removed the image of the signature now I have made a complaint. Luckily I have taken screenshot before this happened should I need them.

    Has this kind of incident happened to anyone else? If so how was it resolved?
    Originally posted by Jimtheslim
    You demonstrate perfectly how its shades of grey.
    A signed for letter could have legal ramifications for the intended recipient if it is signed for an delivered.

    Its against RM policy however you will get a hundred answers and views on it.
    Now you have complained I doubt your postie will do it again and all items will be safely returned to the depot for you to collect.

    Would I be in a position to request a refund for the postage, seeing as I didn't get the service I paid for?
    Originally posted by Jimtheslim
    Serious?
    • NBLondon
    • By NBLondon 15th Jan 20, 9:40 AM
    • 3,279 Posts
    • 16,493 Thanks
    NBLondon
    • #9
    • 15th Jan 20, 9:40 AM
    • #9
    • 15th Jan 20, 9:40 AM
    Would I be in a position to request a refund for the postage, seeing as I didn't get the service I paid for?
    Originally posted by Jimtheslim
    Serious?
    Originally posted by custardy
    Like fb1969 said....
    You could take that up with the seller - but whether they take you seriously is another matter...
    Equally - the seller could take that up with RM but it's up to them.
    "I spent a lot of money on booze, birds and fast cars. The rest I just squandered."
    • Jimtheslim
    • By Jimtheslim 15th Jan 20, 11:04 AM
    • 22 Posts
    • 7 Thanks
    Jimtheslim
    [Its funny how we all differ in how we view this. I only posted last week how my postie signed for a parcel for me and hid it in the garage. When I say hid, he did hide it, not out in plain view, then rang me to let me know what he had done and where it was hidden

    I was very happy. It was a phone, it was a Friday before a bank holiday. He knew what it was and guessed Id be wanting it asap

    I took it as service above and beyond. A jobsworth would have took it back to the depot and Id have to have waited till the Tuesday before I could get it

    But then we all see things differently]

    In this scenario the postman was 'guessing' and this doesn't always end well. I know its a pain to make the depot sometimes but I'd rather make sure my item is delivered as per the secure service I was paying for (OK the seller paid and I paid them, but it's still a cost to me).

    Like I say, where would I stand if I got home and my parcel was not in the greenhouse and the royal mail is telling me their records show that it was signed for by someone in my name? I guess they would have to reimburse the whole cost of the package? The fact the photo of the signature was removed immediately after lodging my complaint makes it seem like they know they shouldn't be doing this
    • Gavin83
    • By Gavin83 15th Jan 20, 11:14 AM
    • 6,545 Posts
    • 11,448 Thanks
    Gavin83
    Would I be in a position to request a refund for the postage, seeing as I didn't get the service I paid for?
    Originally posted by Jimtheslim
    No. You did get the service you paid for which was to have the parcel delivered to you. Besides, as pointed out you didn't have the contract with them.

    There's a lot of 'what ifs' in this thread. Ultimately you received the parcel, it saved you a trip to the post office and no harm was done. You really should just forget about it and move on. If you really want to complain do so, but don't expect anything other than an apology.
    • Jimtheslim
    • By Jimtheslim 15th Jan 20, 11:26 AM
    • 22 Posts
    • 7 Thanks
    Jimtheslim
    I suppose I'm just annoyed it was left out in view all day with the royal mail telling me that someone with my name signed for its safe delivery in person which would have cast into doubt my rights had the parcel not been there or had been damaged or tampered with.

    I work in a field whereby if I had done such a thing I would be immediately sacked, so it's interesting to see some people don't believe it's much of an issue as everything worked out fine.
    • NBLondon
    • By NBLondon 15th Jan 20, 11:44 AM
    • 3,279 Posts
    • 16,493 Thanks
    NBLondon
    No. You did get the service you paid for which was to have the parcel delivered to you.
    Originally posted by Gavin83
    No he didn't - if he paid the seller extra for a secure delivery with signature then he didn't get that - he got a less than secure delivery with a forged signature.

    Sure - many of you may be happy to have been saved a trip to a depot and are OK with your postperson signing on your behalf. But it's not OK for the postperson to decide this without prior agreement from the recipient.
    "I spent a lot of money on booze, birds and fast cars. The rest I just squandered."
    • POPPYOSCAR
    • By POPPYOSCAR 15th Jan 20, 11:51 AM
    • 13,197 Posts
    • 29,742 Thanks
    POPPYOSCAR
    I suppose I'm just annoyed it was left out in view all day with the royal mail telling me that someone with my name signed for its safe delivery in person which would have cast into doubt my rights had the parcel not been there or had been damaged or tampered with.

    I work in a field whereby if I had done such a thing I would be immediately sacked, so it's interesting to see some people don't believe it's much of an issue as everything worked out fine.
    Originally posted by Jimtheslim

    Where is your greenhouse that it was 'left out in view all day'?
    • custardy
    • By custardy 15th Jan 20, 12:01 PM
    • 35,247 Posts
    • 29,935 Thanks
    custardy
    I suppose I'm just annoyed it was left out in view all day with the royal mail telling me that someone with my name signed for its safe delivery in person which would have cast into doubt my rights had the parcel not been there or had been damaged or tampered with.

    I work in a field whereby if I had done such a thing I would be immediately sacked, so it's interesting to see some people don't believe it's much of an issue as everything worked out fine.
    Originally posted by Jimtheslim
    Would you really?
    So if a customer disputed a signature on an item you would immediately sack the employee on the say of that person?
    • fb1969
    • By fb1969 15th Jan 20, 12:34 PM
    • 492 Posts
    • 691 Thanks
    fb1969
    If you want to complain about the postie signing for your item, and in effect forging your signature, then go back to Royal Mail . The postie concerned should be spoken to and possibly 'disciplined' and/or trained - depending on their record they may get in to serious trouble.

    Royal Mail should investigate the matter and may make a goodwill gesture to you, but for any refund you should contact the seller/sender.

    At first you appeared to want a refund, now you seem to want the postie sacked. Not sure where else this thread can go!
    Last edited by fb1969; 15-01-2020 at 12:41 PM.
    • Moneyineptitude
    • By Moneyineptitude 15th Jan 20, 1:15 PM
    • 25,360 Posts
    • 14,812 Thanks
    Moneyineptitude
    Whatever happens to the Postman concerned, the OP can expect to have to collect lots of undelivered post from the depot in future....
    • Pollycat
    • By Pollycat 15th Jan 20, 1:22 PM
    • 24,568 Posts
    • 66,059 Thanks
    Pollycat
    Apologies if this has been discussed before, but I can't seem to find anything online relating to my specific incident.

    I ordered a camera lens on ebay and paid for royal mail 1st class signed for delivery. At no time during the order did I say it could be left in a safe place and at no time was that option available. I came home today to find a card on my mat saying it was in my greenhouse which it was. I looked online at the tracking page and there was a signature in the box which I do not recognise and assume it is the postman/womans. Below it says it was signed for by my surname only. I can prove nobody was home.

    Previous threads seem to be content with accepting post deliverers are under pressure and that this might save the receiver a journey to the delivery office. I'm not so happy. Say the lens was stolen from the greenhouse. How would I have claimed seeing as royal mail were confirming it was received by someone with my surname? I am not talking about a letter going through my mailbox that the postman can confirm was safe which other threads digress on, this parcel was left in a place which is insecure.

    Furthermore the tracking page has now removed the image of the signature now I have made a complaint. Luckily I have taken screenshot before this happened should I need them.

    Has this kind of incident happened to anyone else? If so how was it resolved?
    Originally posted by Jimtheslim
    But it wasn't stolen?
    Was it?

    I hope you didn't include this 'what ifs' and 'might have beens' in your complaint to RM.
    • Gavin83
    • By Gavin83 15th Jan 20, 1:40 PM
    • 6,545 Posts
    • 11,448 Thanks
    Gavin83
    I suppose I'm just annoyed it was left out in view all day with the royal mail telling me that someone with my name signed for its safe delivery in person which would have cast into doubt my rights had the parcel not been there or had been damaged or tampered with.

    I work in a field whereby if I had done such a thing I would be immediately sacked, so it's interesting to see some people don't believe it's much of an issue as everything worked out fine.
    Originally posted by Jimtheslim
    What do you actually want as an outcome to this?

    No he didn't - if he paid the seller extra for a secure delivery with signature then he didn't get that - he got a less than secure delivery with a forged signature.
    Originally posted by NBLondon
    Well not really. He paid to have the item delivered, along with extra insurance should a problem occur, which it didn't. The idea of a secure delivery is largely meaningless and is down to interpretation.
    • Jimtheslim
    • By Jimtheslim 15th Jan 20, 2:47 PM
    • 22 Posts
    • 7 Thanks
    Jimtheslim
    Greenhouse was a small lean-to style down the side of the house. Visible to people approaching the house
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