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    • another casualty
    • By another casualty 14th Jan 20, 12:58 PM
    • 4,585Posts
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    another casualty
    Purchased refurbished laptop from itzoo..
    • #1
    • 14th Jan 20, 12:58 PM
    Purchased refurbished laptop from itzoo.. 14th Jan 20 at 12:58 PM
    Howdy !
    I took the advice from some good folk here and did the above .
    I managed to workout how to set it all up . With this laptop, I have to press esc/f12 for it to boot up on windows.

    It is supposed to come with windows 10 . This is possible if I peel off the code on the sticker at the bottom of the laptop .
    Only problem is , the code doesn't work after entering it so many times

    I sent an email to itzoo on Saturday , and as yet haven't heard anything . I don't want to appear too jumpy as I think 48 hrs or so should be allowed for a response .

    I was pointed in the direction of itzoo , and told that they are a reputable company .

    Any advice how to proceed ?

    Thanks
Page 1
    • arciere
    • By arciere 14th Jan 20, 1:05 PM
    • 989 Posts
    • 600 Thanks
    arciere
    • #2
    • 14th Jan 20, 1:05 PM
    • #2
    • 14th Jan 20, 1:05 PM
    It is supposed to come with windows 10 . This is possible if I peel off the code on the sticker at the bottom of the laptop .
    Originally posted by another casualty
    What does it mean? Windows 10 stickers don't have codes. Also, if the laptop is already Windows 10, you don't need any code to re-install Windows.
    • another casualty
    • By another casualty 14th Jan 20, 1:15 PM
    • 4,585 Posts
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    another casualty
    • #3
    • 14th Jan 20, 1:15 PM
    • #3
    • 14th Jan 20, 1:15 PM
    What does it mean? Windows 10 stickers don't have codes. Also, if the laptop is already Windows 10, you don't need any code to re-install Windows.
    Originally posted by arciere
    When I got the laptop, itzoo sent a video showing how to get windows 10 . I did the above and the code won't work .
    It means I haven't got windows 10 yet . I think they should send me a code ,or talk me through where I may or may be not going wrong . There is a sticker and on the sticker is a tab that has to be torn and the code is on that .
    • another casualty
    • By another casualty 14th Jan 20, 1:23 PM
    • 4,585 Posts
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    another casualty
    • #4
    • 14th Jan 20, 1:23 PM
    • #4
    • 14th Jan 20, 1:23 PM
    I've just received a marketing email from them . I went onto their page and went to ' contact us' and described the issue .
    Just received a confirmation from info@hulkapps.com
    So hopefully they'll respond and sort out the problem
    • another casualty
    • By another casualty 14th Jan 20, 4:02 PM
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    another casualty
    • #5
    • 14th Jan 20, 4:02 PM
    • #5
    • 14th Jan 20, 4:02 PM
    I've received an email from Kathryn. She asked me to send photo of sticker. I've done that , and am awaiting response ..
    • that
    • By that 14th Jan 20, 11:29 PM
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    that
    • #6
    • 14th Jan 20, 11:29 PM
    • #6
    • 14th Jan 20, 11:29 PM
    you do not need a windows 10 key to install, and even use it. After 30 day it nags you, think it disables a few features, but in most cases it is still useable.

    What you do need is a usb /stick/key/drive/ thumb drive etc about, 8GB or more in size. This drive will format and wipe existing data on that drive.

    Then you follow either of the links below. Read them both. Since they both describe the same task follow the one you find the easiest to read. Kathryn's notes will probably be very similar, but the windows is continually being updated so there will be slight variances.

    https://techiepaw.com/how-to-install-windows-10/
    https://www.howtogeek.com/197559/how-to-install-windows-10-on-your-pc/
    and the film https://www.youtube.com/watch?v=Hj7T_Rr4bDE

    One word of caution, during thing the installation do not connect it to a network, or the wifi, because if you do it will want a Microsoft login, and possibly force you to register with them. This is done so you can pay MS money for using their store, which in some cases you can download elsewhere legally from the developers sites for for free (paintDotnet from www.getpaint.net).

    once it finishes installation, connect it to the internet, download and run https://hddscan.com/ - if your disk is not ssd.

    Also various updates over the next few days will probably install and the laptop need a reboot
    Last edited by that; 15-01-2020 at 8:14 AM.
    • another casualty
    • By another casualty 15th Jan 20, 8:31 AM
    • 4,585 Posts
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    another casualty
    • #7
    • 15th Jan 20, 8:31 AM
    • #7
    • 15th Jan 20, 8:31 AM
    Thanks for this , that .
    Looks like I'll have to get usb drive . I'll look into this with more detail later.
    What I will say though , is that it does seem a pita compared to the "easy " video they sent showing how to tap a few numbers in .
    It'll be interesting to see what Kathryn comes back with ..
    • bengalknights
    • By bengalknights 15th Jan 20, 8:42 AM
    • 4,711 Posts
    • 1,773 Thanks
    bengalknights
    • #8
    • 15th Jan 20, 8:42 AM
    • #8
    • 15th Jan 20, 8:42 AM
    If windows 10 was already installed then you would not need a licence key as it would recognise the licence from the motherboard.

    You should just be able to download the current windows image off the microsoft site to USB and install it.
    • DoaM
    • By DoaM 15th Jan 20, 8:51 AM
    • 8,723 Posts
    • 8,616 Thanks
    DoaM
    • #9
    • 15th Jan 20, 8:51 AM
    • #9
    • 15th Jan 20, 8:51 AM
    Why does the OP need to reinstall Windows 10 if he already has Windows 10 on it? (Other than to do a clean install and remove any "bloat"). Or have I misread the OP?
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • EveryWhere
    • By EveryWhere 15th Jan 20, 9:55 AM
    • 3,221 Posts
    • 1,621 Thanks
    EveryWhere
    Howdy !
    I took the advice from some good folk here and did the above .
    I managed to workout how to set it all up . With this laptop, I have to press esc/f12 for it to boot up on windows.

    It is supposed to come with windows 10 . This is possible if I peel off the code on the sticker at the bottom of the laptop .
    Only problem is , the code doesn't work after entering it so many times

    I sent an email to itzoo on Saturday , and as yet haven't heard anything . I don't want to appear too jumpy as I think 48 hrs or so should be allowed for a response .

    I was pointed in the direction of itzoo , and told that they are a reputable company .

    Any advice how to proceed ?

    Thanks
    Originally posted by another casualty
    Why? Did you ask them about that?
    Seems to me that you need to go into BIOS setup to change the Boot Order, in so that the internal HDD is first in line to Boot.

    In addition to this, it is unclear as to what you are currently running. It is Windows 7 or 8? I ask, as if you are already running Windows 10, why are you searching for a product key?

    Further to this, you may not need a key at all, dependent on the current licencing of the device.

    But since you have not posted any of the details of the device, I don't know why you expect to get accurate advice.
    • that
    • By that 15th Jan 20, 9:57 AM
    • 1,510 Posts
    • 839 Thanks
    that
    With this laptop, I have to press esc/f12 for it to boot up on windows.
    Originally posted by another casualty
    This sounds wrong. Either a wrongly configured bios, or failed hardware, duff boot sector? Tell Kathryn about the esc/f12. as your computer should just switch on and work

    It is supposed to come with windows 10 . This is possible if I peel off the code on the sticker at the bottom of the laptop .
    Originally posted by another casualty
    That sticker with a long serial number is designed to self destruct and rip if you peel it off. Take a photo, but leave the thing in place.

    I was under the impression that it windows was not working, and stuck at the license key? Follow Kathryn's instruction first though.
    • another casualty
    • By another casualty 15th Jan 20, 10:10 AM
    • 4,585 Posts
    • 8,054 Thanks
    another casualty
    Why? Did you ask them about that?
    Seems to me that you need to go into BIOS setup to change the Boot Order, in so that the internal HDD is first in line to Boot.

    In addition to this, it is unclear as to what you are currently running. It is Windows 7 or 8? I ask, as if you are already running Windows 10, why are you searching for a product key?

    Further to this, you may not need a key at all, dependent on the current licencing of the device.

    But since you have not posted any of the details of the device, I don't know why you expect to get accurate advice.
    Originally posted by EveryWhere
    There are details on a previous post I did regarding if I should buy a pc for work or not .
    What is happening is that I get a black screen with a message " invalid partition label ." This confused me, as I expected to just turn on , and off I go . I did post a couple of updates on Saturday but the thread was getting a lack of interest or everyone was busy . I googled as to what to do , and it seems that the only thing to do was press esc/f12
    Sent messages to itzoo with no reply .
    When I press esc/f12,it exits boot agent .
    I tried legacy boot / uefi boot which takes me to windows boot manager. This is the only option that works . Bios setup etc does not
    I have no idea what version of Windows I'm on . I just keep getting messages telling me I "need to activate windows"
    Hope this explains things more clearly ..
    • that
    • By that 15th Jan 20, 10:11 AM
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    • 839 Thanks
    that
    I've just received a marketing email from them . I went onto their page and went to ' contact us' and described the issue .
    Just received a confirmation from info@hulkapps.com
    Originally posted by another casualty
    I'd be suspicious of this, because it is not ITZoo. Hulkapps are more sales, marketing web type stuff.

    If you keep contracting the wrong actors you will start getting calls from the various 'Microsoft helpdesks' in India or somewhere like that, and they could charge you hundreds for 'fixing' your problem.
    https://www.youtube.com/watch?v=c_U-WWRhmwI
    Last edited by that; 15-01-2020 at 10:13 AM.
    • another casualty
    • By another casualty 15th Jan 20, 10:19 AM
    • 4,585 Posts
    • 8,054 Thanks
    another casualty
    I'd be suspicious of this, because it is not ITZoo. Hulkapps are more sales, marketing web type stuff.

    If you keep contracting the wrong actors you will start getting calls from the various 'Microsoft helpdesks' in India or somewhere like that, and they could charge you hundreds for 'fixing' your problem.
    https://www.youtube.com/watch?v=c_U-WWRhmwI
    Originally posted by that
    I went on their sales page as I haven't heard anything from them since Saturday . I tried the phone no and it didn't seem to work . It was Saturday afternoon though
    • another casualty
    • By another casualty 15th Jan 20, 10:22 AM
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    another casualty
    Has anyone got the correct email to support or phone no?
    • missile
    • By missile 15th Jan 20, 10:24 AM
    • 10,434 Posts
    • 5,414 Thanks
    missile
    What a shame and how frustrating for you :-(
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home
    • SnowTiger
    • By SnowTiger 15th Jan 20, 10:34 AM
    • 4,025 Posts
    • 2,999 Thanks
    SnowTiger
    I guess OP is referring to this video: https://www.youtube.com/watch?v=l40iZwGMQOc.

    According to Microsoft, some installations of Windows 10 do require a physical produce key: https://support.microsoft.com/en-gb/help/12440/windows-10-activate.
    • another casualty
    • By another casualty 15th Jan 20, 10:35 AM
    • 4,585 Posts
    • 8,054 Thanks
    another casualty
    What a shame and how frustrating for you :-(
    Originally posted by missile
    Yes . You don't get this with Apple .
    I responded by replying to email
    • another casualty
    • By another casualty 15th Jan 20, 10:48 AM
    • 4,585 Posts
    • 8,054 Thanks
    another casualty
    I guess OP is referring to this video: https://www.youtube.com/watch?v=l40iZwGMQOc.

    According to Microsoft, some installations of Windows 10 do require a physical produce key: https://support.microsoft.com/en-gb/help/12440/windows-10-activate.
    Originally posted by SnowTiger
    Yes! That's the one
    It didn't work when I tried many many times.
    I could only get this far if I pressed f12 etc and got to windows boot manager . .
    • AndyPix
    • By AndyPix 15th Jan 20, 11:19 AM
    • 4,557 Posts
    • 4,116 Thanks
    AndyPix
    Lets sort your first problem out first (having to press F12)


    What is the make and model of the computer ?
    Running with scissors since 1978
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