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  • FIRST POST
    • ascribe2
    • By ascribe2 13th Jan 20, 10:29 AM
    • 6Posts
    • 2Thanks
    ascribe2
    Split train tickets and missed connections
    • #1
    • 13th Jan 20, 10:29 AM
    Split train tickets and missed connections 13th Jan 20 at 10:29 AM
    Is there any insurance built in to split train tickets. They are a great idea and could save me 20+ on a 56 ticket, but the trains on my route are often delayed or cancelled, and sometimes the time given for making a connection is under 10 minutes. Does missing a train mean that I would have to buy a ticket for that leg of the journey again (at last minute)? If so, it is a huge risk. Raileasy used to offer low-cost insurance on the tickets but doesn't appear to do so any more.
Page 1
    • Voyager2002
    • By Voyager2002 13th Jan 20, 10:42 AM
    • 13,499 Posts
    • 9,323 Thanks
    Voyager2002
    • #2
    • 13th Jan 20, 10:42 AM
    • #2
    • 13th Jan 20, 10:42 AM
    I did once buy insurance for the reason you state, but when I later read the fine print I realised that it would not have covered me anyway. So when I use split tickets, I ensure that I change trains at stations that are near to cafes or galleries that I like and allow a couple of hours for the change.
    • daveyjp
    • By daveyjp 13th Jan 20, 11:04 AM
    • 8,596 Posts
    • 7,213 Thanks
    daveyjp
    • #3
    • 13th Jan 20, 11:04 AM
    • #3
    • 13th Jan 20, 11:04 AM
    No need for insurance to cover tickets costs. Your split tickets are a contract to get you from the first station to the last.

    If you leave the minimum connection time and a service is delayed and your plans are disrupted you have recourse through delay repay or alternative compensation arrangements from the train operating company which caused the delay.
    • ascribe2
    • By ascribe2 13th Jan 20, 11:16 AM
    • 6 Posts
    • 2 Thanks
    ascribe2
    • #4
    • 13th Jan 20, 11:16 AM
    • #4
    • 13th Jan 20, 11:16 AM
    Your split tickets are a contract to get you from the first station to the last.
    But, from what I've read on forums, many train companies dispute this and travellers have had a great deal of trouble getting them to pay up. Given the inability of rail services to run on time or at all these days, split tickets would seem a very risky way to travel (and hence more stressful).
    • NBLondon
    • By NBLondon 13th Jan 20, 11:24 AM
    • 3,275 Posts
    • 16,467 Thanks
    NBLondon
    • #5
    • 13th Jan 20, 11:24 AM
    • #5
    • 13th Jan 20, 11:24 AM
    Yes - some companies will dispute this - so you may have to be insistent and quote the regulations at them. The link is probably already in this forum....

    Not sure what you mean by any insurance built in? Or were you hoping to find a site/app that would work out the best split for you and include insurance by adding on a fee? Don't know if that would be a viable business model but it's an interesting thought.
    "I spent a lot of money on booze, birds and fast cars. The rest I just squandered."
    • daveyjp
    • By daveyjp 13th Jan 20, 11:32 AM
    • 8,596 Posts
    • 7,213 Thanks
    daveyjp
    • #6
    • 13th Jan 20, 11:32 AM
    • #6
    • 13th Jan 20, 11:32 AM
    But, from what I've read on forums, many train companies dispute this and travellers have had a great deal of trouble getting them to pay up. Given the inability of rail services to run on time or at all these days, split tickets would seem a very risky way to travel (and hence more stressful).
    Originally posted by ascribe2
    Of course they dispute, some people don't know the regulations around rail travel and ticketing and will accept what they are told.

    The regs state you can have any number of tickets to make a journey. That's all you need to know if they refuse to refund in full.
    • ascribe2
    • By ascribe2 13th Jan 20, 11:44 AM
    • 6 Posts
    • 2 Thanks
    ascribe2
    • #7
    • 13th Jan 20, 11:44 AM
    • #7
    • 13th Jan 20, 11:44 AM
    Has anyone claimed successfully, and can share your experience with us here? There isn't a lot of info on this in forums, guides, etc. to split tickets.
    • DUTR
    • By DUTR 13th Jan 20, 5:29 PM
    • 12,345 Posts
    • 7,005 Thanks
    DUTR
    • #8
    • 13th Jan 20, 5:29 PM
    • #8
    • 13th Jan 20, 5:29 PM
    Has anyone claimed successfully, and can share your experience with us here? There isn't a lot of info on this in forums, guides, etc. to split tickets.
    Originally posted by ascribe2
    I don't understand the query, if I split a ticket , I am on the same train eg Bristol to Manchester (split at Bham) .
    • A Nice Englishman
    • By A Nice Englishman 13th Jan 20, 6:20 PM
    • 2,207 Posts
    • 1,311 Thanks
    A Nice Englishman
    • #9
    • 13th Jan 20, 6:20 PM
    • #9
    • 13th Jan 20, 6:20 PM
    I believe you'd only have to buy a new ticket if you were travelling on an Advance or other company-specific ticket and weren't prepared to wait for the next train operated by the same company.
    • ascribe2
    • By ascribe2 13th Jan 20, 7:41 PM
    • 6 Posts
    • 2 Thanks
    ascribe2
    My question is what happens when the train on the first leg of your journey is late and you miss your connection. Many split tickets are advance tickets (at least on my route) and so valid only on a specific train.
    • Owain Moneysaver
    • By Owain Moneysaver 13th Jan 20, 7:43 PM
    • 10,518 Posts
    • 13,618 Thanks
    Owain Moneysaver
    You continue your journey on the next available train - which usually means the same route and the same train operating company.
    A kind word lasts a minute, a skelped erse is sair for a day.
    • Sharon87
    • By Sharon87 13th Jan 20, 7:45 PM
    • 3,791 Posts
    • 3,186 Thanks
    Sharon87
    My question is what happens when the train on the first leg of your journey is late and you miss your connection. Many split tickets are advance tickets (at least on my route) and so valid only on a specific train.
    Originally posted by ascribe2
    Usually they're lenient if you have to travel on a different train because a previous train is cancelled or delayed. I've had this before on an Advanced ticket. I screenshot the delayed train on the National Rail app on my phone of the delayed train as a precaution.
    • A Nice Englishman
    • By A Nice Englishman 13th Jan 20, 8:15 PM
    • 2,207 Posts
    • 1,311 Thanks
    A Nice Englishman
    Usually they're lenient if you have to travel on a different train because a previous train is cancelled or delayed. I've had this before on an Advanced ticket. I screenshot the delayed train on the National Rail app on my phone of the delayed train as a precaution.
    Originally posted by Sharon87
    You're entitled to catch the next train run by the same company as the one you missed.

    The guard of a different company's train may well allow you to travel but it's at his/her discretion. It's best to ask before you board.
    • ascribe2
    • By ascribe2 14th Jan 20, 10:08 AM
    • 6 Posts
    • 2 Thanks
    ascribe2
    Thank you, Sharon87 and A Nice Engli... - that's what I wanted to know. I was early off a long-haul flight once at Birmingham, and tried to get on an earlier train home with my Advance ticket, but the guard would not hear of it, so I had to wait two hours for the next train but those were different circumstances.
    • NBLondon
    • By NBLondon 14th Jan 20, 10:27 AM
    • 3,275 Posts
    • 16,467 Thanks
    NBLondon
    I don't understand the query, if I split a ticket , I am on the same train eg Bristol to Manchester (split at Bham) .
    Originally posted by DUTR
    In that situation - I would guess it should be treated as if you got off at Birmingham walked to a different door and got on again to sit in a different seat. Which means two possible claims - Ticket A for getting you to Birmingham X minutes late and Ticket B for departing Birmingham late and thus getting you to Manchester Y minutes late. If X<30 - you can only claim for ticket B.
    "I spent a lot of money on booze, birds and fast cars. The rest I just squandered."
    • A Nice Englishman
    • By A Nice Englishman 14th Jan 20, 1:56 PM
    • 2,207 Posts
    • 1,311 Thanks
    A Nice Englishman
    Everything you could possibly want to know about railway fares and tickets in GB

    https://www.railforums.co.uk/forums/railuk-fares-ticketing-guide.153/
    • Kiko4564
    • By Kiko4564 14th Jan 20, 8:52 PM
    • 137 Posts
    • 25 Thanks
    Kiko4564
    My advice is to use a specialist retailer e.g. Trainsplit at https://trainsplit.com/ (other sites are available), and then print out your itenary with the actual intended trains on it. Present this to any staff if required, they cannot refuse you onward travel.
    Last edited by Kiko4564; 15-01-2020 at 7:50 PM. Reason: removing the raileasy part of the URL
    • yorkie2
    • By yorkie2 15th Jan 20, 7:02 PM
    • 1,435 Posts
    • 551 Thanks
    yorkie2
    But, from what I've read on forums, many train companies dispute this and travellers have had a great deal of trouble getting them to pay up. Given the inability of rail services to run on time or at all these days, split tickets would seem a very risky way to travel (and hence more stressful).
    Originally posted by ascribe2
    As the founder of a forum that has a vibrant fare advice section, as well as a dedicated section for disputes, I would say that:
    • It is very rare to be denied onward travel when delays occur
    • It is more common to be denied Delay Repay compensation
    • If you book with an accredited ticket splitting provider, then they should help you if you are refused your contractual rights with the train company; I know of some providers who have representatives on my forum who will provide such help.
    • Using split tickets is not a risk in itself
    • yorkie2
    • By yorkie2 15th Jan 20, 7:13 PM
    • 1,435 Posts
    • 551 Thanks
    yorkie2
    My advice is to use a specialist retailer e.g. Trainsplit at https://raileasy.trainsplit.com/ (other sites are available), and then print out your itenary with the actual intended trains on it. Present this to any staff if required, they cannot refuse you onward travel.
    Originally posted by Kiko4564
    Agreed! No need for specialist knowledge and you can use their free seat selector to get a decent seat reserved.



    However if you take the "raileasy" part out of the URL, you will save 1 per booking, as the generic Trainsplit.com site does not charge a 1 booking fee
    • Kiko4564
    • By Kiko4564 15th Jan 20, 7:50 PM
    • 137 Posts
    • 25 Thanks
    Kiko4564
    Indeed, I have taken the Raileasy part out of the URL on my post.
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