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  • FIRST POST
    • wishuponastar
    • By wishuponastar 8th Jan 20, 10:23 AM
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    wishuponastar
    National Express driver tried to half kidnap me from Heathrow to Victoria.
    • #1
    • 8th Jan 20, 10:23 AM
    National Express driver tried to half kidnap me from Heathrow to Victoria. 8th Jan 20 at 10:23 AM
    I purchased a ticket to London heathrow online (for last nights coach). One bag was put in the hold and i carried my smaller hand luggage.

    At heathrow, the driver didn't announce he was there but fortunately i'd seen the road signs telling me i was there and i'd been watching. So at T2/3 when the coach stopped i said to the driver i needed to get off as this was my stop. No one else got on or got off (probably any other passengers on the coach didn't know they were there). He said no he wouldn't let me and i needed to go to London Victoria?!?

    I said no way, you can't kidnap me and i need to get my bag from the hold. He kept saying no i need to stay on until Victoria. I told him my ticket was to Heathrow this stop and was in process of showing him it again and i kept saying i need to get off. Because i was now talking loud so the other passengers near the front could hear i wanted to get off and he wasn't opening the doors, it was clear he would have been taking me against my wishes, he eventually opened the doors when he realised other passengers had witnessed his potential kidnapping. Then he proceeded to throw bags and suitcases out of the hold onto the tarmac saying "is this one yours?" like a crazy man. Eventually i got the right bag but i hate to think of the other bags and their contents that got thrown hard over the ground.

    Called this morning to complain and they've logged the complaint so just waiting to hear back (which they've said can take 2 weeks).

    Anyone else experienced this or was on the same coach last night overnight? It really was awful. Especially when catching a flight, my stress levels were through the roof and heart beating out of my chest. Not good at all.

    Any advice appreciated? Do i just wait the two weeks or should i do anything else in meantime? What should i expect to hear from them or will i hear a bunch of excuses?
    Last edited by wishuponastar; 15-01-2020 at 6:22 PM.
Page 3
    • wishuponastar
    • By wishuponastar 12th Jan 20, 10:17 PM
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    wishuponastar
    Some people may be unaware that Heathrow bus/coach station serves the airport and is connected to the terminals.
    Originally posted by lisyloo
    It is one possibility why no one else got off. Never thought of that. I had checked before to find out where i was going etc so i knew the heathrow t2/3 stop was bus/coach station. There are good helpful detailed maps on the heathrow website so that was really handy.
    • wishuponastar
    • By wishuponastar 12th Jan 20, 10:46 PM
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    wishuponastar
    Indeed they maybe, the OP though stated the driver stopped at Heathrow station, it's for the OP and other passengers to make themselves aware of their onward plans from there, the world isn't about them, and it doesn't ring well with the sensational thread headline.
    Originally posted by DUTR
    Yes that is true it is each person's responsibility, that was why i knew in advance where i needed to be and needed to go (thanks to helpful maps on heathrow website).

    I agree after it was pointed out to me near the start of the thread that kidnap was the wrong word since he was going to let me off the bus at Victoria lol so partial kidnapping then  I tried to edit it and it doesn't give me the option to edit the title, only the wording. If you know how to edit the title, please let me know and i can change it.

    I'm not sure if you are referring to me or others generally speaking, but just for clarity, i don't think the world is all about me, all i wanted to do was get off the coach, it's not like i asked for anything out of the ordinary from the driver aside from what he would be expected to do as part of his job role. Itís not for the driver to tell passengers where to get off the bus (obviously under normal circumstances, no terrorist attacks or safety issues etc).

    I am looking forward to hearing from NE as to why he was being so odd.
    • wishuponastar
    • By wishuponastar 12th Jan 20, 10:51 PM
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    wishuponastar
    Is is possible all the other passengers were going to Victoria as they had just been picked up from Heathrow and that's why they didn't want to get off with you.
    Originally posted by Jono111
    Lol that option wasn't on the table...to get off with me (but thanks for the chuckle).

    No one got on at Heathrow or got off apart from me. But yes they could have got on at other stops previously to take them to Victoria.
    • KeithP
    • By KeithP 13th Jan 20, 1:31 AM
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    KeithP
    If you know how to edit the title, please let me know and i can change it.
    Originally posted by wishuponastar
    Go into edit on your opening post.

    Click on Go Advanced.

    Type what you want in the Title box.

    That's it.
    .
    • DUTR
    • By DUTR 13th Jan 20, 10:12 AM
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    DUTR
    He did stop at Heathrow (it was never the case he hadn't stopped at Heathrow (sorry if that was the impression), just that he didn't want to let me get off and wanted me to go to Victoria). He didn't announce to everyone he was approaching there or had arrived at x y or z so i walked down to ask him and when he confirmed it to me, at that point and i asked him to open the doors because they were closed since no one else got on or off and i needed to get my bag etc...that was when it got weird.

    Definitely no announcement like someone said normally happens.
    Originally posted by wishuponastar
    I'm not nit picking, remember there will be people on the NE panel complaints trying to gather what actually occurred at that instance.

    From your earlier posts you mentioned that the driver did announce that they were at Heathrow station, you mentioned that you saw you were at Heathrow it was only when you wished to alight at the actual terminal 2/3, that conversation ensued with the driver.

    As I wasn't there, I'm guessing the driver wouldn't allow you to leave at a point that is not a designated stop.
    • wishuponastar
    • By wishuponastar 14th Jan 20, 2:08 AM
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    wishuponastar
    No he didn't announce that he was at Heathrow to everyone on the bus. Not at all. When i said he confirmed we were at my stop, that was AFTER i assumed/figured out that there we were at the coach station at Heathrow t2/3 that i walked down the coach to ask him (he was stopped) and then it was only at that point he confirmed we were there to me (not announcing it). Then that was when the weirdness happened. Hope that's cleared things up better?
    • wishuponastar
    • By wishuponastar 14th Jan 20, 2:12 AM
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    wishuponastar
    Go into edit on your opening post.

    Click on Go Advanced.

    Type what you want in the Title box.

    That's it.
    Originally posted by KeithP
    Thanks, very helpful. All sorted now.
    • lammy82
    • By lammy82 14th Jan 20, 7:21 AM
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    lammy82
    It sounds like the driver's roster for whatever reason did not list any passengers alighting at Heathrow, so that is why he was refusing to open the doors or help you get your bags. Were you on the service you'd originally intended to be on or was there a mix-up or something meaning you ended up on a different service?

    In any case the driver's behaviour was unacceptable, just trying to guess what may have triggered it.
    • lindylootoo
    • By lindylootoo 14th Jan 20, 7:45 AM
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    lindylootoo
    Yes that is what my ticket said too. I had researched it and knew the stop was the central bus station in advance. I expected an announcement from driver but there was none. So when i asked and it was confirmed as being the right place, i.e. my stop that is when driver got all weird with me.

    I'll update when i hear back from NE.
    Originally posted by wishuponastar
    Interesting post - I hope you get a good response. I'm travelling to/from Heathrow T 2 in February and have left a minimal amount of time on my return. I've looked at maps of T2 so I know exactly where to go and sent a tweet to National Express: "Hi. Can you please tell me exactly where your bus stop is for Terminal 2 Heathrow as I have only a short time from arrival to coach departure for my journey. Thanks."
    Response: "Hi. The coach stop is situated outside the main entrance to the Terminal. There will be signs located in the area and staff would be around if you required further assistance."

    Further tweet from me: "Hi. I've just checked and found your website, which states: Pick up and drop off points for Terminal 1, 2 and 3 are located at the Central Bus Station, which is just a short walk from the check in area and is clearly signposted from around the airport."

    Before the more cynical posters jump in - there are Youtube instructions on how to get from T2 arrivals to the Central Bus Station.........so "situated outside the main entrance to the terminal" doesn't appear to be accurate unless they have a new coach stop!

    Can anyone on here confirm or deny the EXACT location of the National Express coach stop?
    • Kiko4564
    • By Kiko4564 14th Jan 20, 9:26 PM
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    Kiko4564
    How is this relevant? Why not just wait for the outcome of your complaint?
    • SweetPotatoPie
    • By SweetPotatoPie 14th Jan 20, 9:33 PM
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    SweetPotatoPie
    Not gonna lie, I preferred the original title.
    • wishuponastar
    • By wishuponastar 15th Jan 20, 9:56 AM
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    wishuponastar
    It sounds like the driver's roster for whatever reason did not list any passengers alighting at Heathrow, so that is why he was refusing to open the doors or help you get your bags. Were you on the service you'd originally intended to be on or was there a mix-up or something meaning you ended up on a different service?

    In any case the driver's behaviour was unacceptable, just trying to guess what may have triggered it.
    Originally posted by lammy82
    Yes i was on the right service, my ticket number was marked off the list before i got on and it was the correct timings etc.

    I don't have the foggiest what may have triggered it at all but just waiting in anticipation to hear any clarity on it. I would have thought the same as you regarding the paperwork.
    • wishuponastar
    • By wishuponastar 15th Jan 20, 10:06 AM
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    wishuponastar
    Interesting post - I hope you get a good response. I'm travelling to/from Heathrow T 2 in February and have left a minimal amount of time on my return. I've looked at maps of T2 so I know exactly where to go and sent a tweet to National Express: "Hi. Can you please tell me exactly where your bus stop is for Terminal 2 Heathrow as I have only a short time from arrival to coach departure for my journey. Thanks."
    Response: "Hi. The coach stop is situated outside the main entrance to the Terminal. There will be signs located in the area and staff would be around if you required further assistance."

    Can anyone on here confirm or deny the EXACT location of the National Express coach stop?
    Originally posted by lindylootoo
    Does your ticket say Heathrow T2/T3? or just T2? As mine said T2/3 and the stop was the Central Bus/Coach station.

    So best to check again with NE that there aren't scheduled roadworks or an alternative stop planned for your dates for some other reason, just to be safe as i don't want to be the one to say for sure and send you to the wrong place when you will be short for time.
    • wishuponastar
    • By wishuponastar 15th Jan 20, 10:12 AM
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    wishuponastar
    Not gonna lie, I preferred the original title.
    Originally posted by SweetPotatoPie
    Me too lol but the boring farts out there (said lightheartedly) pointed out it technically wasn't a kidnap since he was going to let me off at Victoria. But yes the new title is a bit wordy and naff...lol
    • wishuponastar
    • By wishuponastar 15th Jan 20, 6:18 PM
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    wishuponastar

    As I wasn't there, I'm guessing the driver wouldn't allow you to leave at a point that is not a designated stop.
    Originally posted by DUTR
    It was a designated stop, the central bus/coach station for heathrow T2/3.
    • wishuponastar
    • By wishuponastar 15th Jan 20, 8:07 PM
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    wishuponastar
    I changed the title again as when i re read it i thought it came across like i was trying to alight at a different stop to my ticket (which is definitely not the case).
    • victor2
    • By victor2 15th Jan 20, 8:15 PM
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    victor2
    Ah, the kidnapper is back. As one of the "boring farts", I was missing it from the title.
    • Kiko4564
    • By Kiko4564 15th Jan 20, 9:27 PM
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    Kiko4564
    Me to
    • NBLondon
    • By NBLondon 16th Jan 20, 9:32 AM
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    NBLondon
    Ah, the kidnapper is back. As one of the "boring farts", I was missing it from the title.
    Originally posted by victor2
    Did we ever find out what the ransom demand was going to be?
    "I spent a lot of money on booze, birds and fast cars. The rest I just squandered."
    • Kiko4564
    • By Kiko4564 16th Jan 20, 10:14 PM
    • 137 Posts
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    Kiko4564
    I doubt there was one.
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