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  • FIRST POST
    • littlewren
    • By littlewren 6th Jan 20, 2:10 PM
    • 1,813Posts
    • 729Thanks
    littlewren
    Problems with Eon - and the switch hasn't even gone through yet!
    • #1
    • 6th Jan 20, 2:10 PM
    Problems with Eon - and the switch hasn't even gone through yet! 6th Jan 20 at 2:10 PM
    I changed from Scottish Power to Eon about 3 weeks ago through Martin's Cheap Energy Club website. I was a bit worried about leaving Scottish Power as I'd had no problems with them or their website but I wanted a better tariff.

    So I started the switch and received a letter from Eon about a week later to say I could now register my account, enter my meter readings and set up a direct debit, the letter was dated 28th Dec. I read the meters, went to their website, registered, and was told I couldn't enter the readings until at least the 2nd Jan. This was the first thing, just a hiccup because of Christmas I thought.

    2nd Jan, I went back, logged in, entered my electricity reading and found it wasn't possible to enter the gas reading. I decided to use online chat. The person I 'chatted' with told me I could give her the gas reading, which I did. She took a while but then came back to say that they now had both the electricity & gas meter readings.

    A few days later I logged in again to make sure the box stating 'meter readings' had a tick to show that this part of the process had been completed but it didn't have. I just thought the website was very slow in updating.

    Now I've just received an e-mail saying "We need your meter readings, if you don't enter them we will estimate them and you will pay more." Logging in again, there is an exclamation mark in the meter readings box.

    I tried clicking on the link to enter the meter readings yet again as they requested and it says 'As you have already provided us with your opening meter readings.
    We are unable to accept any further meter readings for the time being.' (Not even proper sentences from them).

    Is this a sign of things to come? Has anyone else who is with Eon or changing over had these problems? I'm beginning to wish I'd stayed with Scottish Power who are on the ball and whose website is great.
    Last edited by littlewren; 06-01-2020 at 2:15 PM.
    Money, money, money, must be funny, in the rich man's World!
Page 2
    • SeeMe
    • By SeeMe 10th Jan 20, 5:22 PM
    • 306 Posts
    • 49 Thanks
    SeeMe
    You don't have to littlewren. It's just a suggestion.

    We always encourage customers to enter readings frequently as it helps build up an accurate picture of their usage. This, in turn, adds to the accuracy of things like Monthly Direct Debit estimates and the energy usage information in the E.ON See tool.

    Don't worry if you prefer not to enter readings at this time. We'll be in touch again when the first bill is due.

    Thanks littlewren.

    Malc
    Originally posted by E.ON Company Representative: Malc

    So its not a bad idea to give monthly meter readings then, i will probably do that.
  • E.ON Company Representative: Malc
    E.ON Reps
    Thank you Malc, it's great having you on here to answer questions, you've been such a help
    Originally posted by littlewren

    You're welcome littlewren. Helena and I are happy to help.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Meter Readings
    So its not a bad idea to give monthly meter readings then, i will probably do that.
    Originally posted by SeeMe

    Spot on SeeMe. We always encourage customers to give regular meter readings. It's a great way to build up an accurate picture of energy usage.

    It's quick and easy to send them online through our website. If you've smart meters, these will send readings to us automatically once a month so you don't have to.

    Many thanks for doing this SeeMe.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • littlewren
    • By littlewren 15th Jan 20, 1:28 PM
    • 1,813 Posts
    • 729 Thanks
    littlewren
    Hi Malc,

    Another query if you don't mind

    I have had a letter from Eon this morning setting out the direct debit, it says payment amount is 0.00 I understand that's probably because things haven't been finalised with Scottish Power yet, but when I log in to Eon it says my monthly payment will be taken on the 1st Feb, for 24! I wish it was that amount but I have been paying around 60 to Scottish Power. I realise that it will sort it self out, but is there no way of increasing the amount of 24 to a more realistic figure, even for the first DD?
    Money, money, money, must be funny, in the rich man's World!
    • SeeMe
    • By SeeMe 15th Jan 20, 5:39 PM
    • 306 Posts
    • 49 Thanks
    SeeMe
    Hi Malc,

    Another query if you don't mind

    I have had a letter from Eon this morning setting out the direct debit, it says payment amount is 0.00 I understand that's probably because things haven't been finalised with Scottish Power yet, but when I log in to Eon it says my monthly payment will be taken on the 1st Feb, for 24! I wish it was that amount but I have been paying around 60 to Scottish Power. I realise that it will sort it self out, but is there no way of increasing the amount of 24 to a more realistic figure, even for the first DD?
    Originally posted by littlewren

    Carbon copy of my experience last week, on my online account it suggested i lower my DD to 8 per month, thats mad, no option to increase my DD online so i phoned up to increase the DD and it now shows up in my account to the figure i wanted. Only been with eon for just over 3 weeks
    Last edited by SeeMe; 15-01-2020 at 5:42 PM.
    • littlewren
    • By littlewren 15th Jan 20, 5:45 PM
    • 1,813 Posts
    • 729 Thanks
    littlewren
    Carbon copy of my experience last week, on my online account it suggested i lower my DD to 8 per month, thats mad, no option to increase my DD online so i phoned up to increase the DD and it now shows up in my account to the figure i wanted. Only been with eon for just over 3 weeks
    Originally posted by SeeMe
    Thanks SeeMe, I'll have to do that, wish it was an 0800 number like Scottish Power.
    Money, money, money, must be funny, in the rich man's World!
    • SeeMe
    • By SeeMe 15th Jan 20, 7:13 PM
    • 306 Posts
    • 49 Thanks
    SeeMe
    Thanks SeeMe, I'll have to do that, wish it was an 0800 number like Scottish Power.
    Originally posted by littlewren

    Also forgot to add i do have an option online now to increase the DD or decrease.
    • Gerry1
    • By Gerry1 15th Jan 20, 7:50 PM
    • 1,264 Posts
    • 817 Thanks
    Gerry1
    wish it was an 0800 number like Scottish Power.
    Originally posted by littlewren
    0800 092 3990
  • E.ON Company Representative: Malc
    E.ON Monthly Direct Debit
    Hi Malc,

    Another query if you don't mind

    I have had a letter from Eon this morning setting out the direct debit, it says payment amount is 0.00 I understand that's probably because things haven't been finalised with Scottish Power yet, but when I log in to Eon it says my monthly payment will be taken on the 1st Feb, for 24! I wish it was that amount but I have been paying around 60 to Scottish Power. I realise that it will sort it self out, but is there no way of increasing the amount of 24 to a more realistic figure, even for the first DD?
    Originally posted by littlewren

    Hello littlewren and please ignore the monthly payment recommendation on your online account for now.

    As I mentioned above, until the account is fully active, there'll be certain things that can't be seen or done. There'll also be odd pieces of information appearing like the low Direct Debit recommendation. These will clear to show more relevant information.

    I suspect the electricity and gas have come over at different times and the figure you've seen (24) is based on one fuel only. This will update once the other fuel has been fully uploaded. The Monthly Direct Debit will be the one you agreed at the point of sale.

    These payments are estimates of future usage based on what's been used in the past. The aim is to achieve as close as possible to a zero balance by the annual payment review. We review arrangements quarterly to make sure accounts are on track for this. We'll only make changes at the mid-point and annual reviews. At the other times, we'll let you know if we think a change is needed and leave it up to you to make any adjustments.

    Reviews look at current prices and usage over the previous 12 months (for new customers, this information is sent to us by the previous supplier). A significant change will trigger a request to amend the monthly payment.

    We're continually looking at arrangements and the recommendation that appears on the landing page of online accounts is an assessment at that given point in time. It's important to note, this a recommendation only and is designed to raise awareness. This is particularly useful to those customers not on top of their accounts.

    Not sure if I mentioned the Direct Debit Manager on our website to you before? This gives you more control over the arrangement including being able to change the monthly payments to better suit different circumstances. Provided the account is billed up to the latest meter readings, payments can be changed by up to 20 per cent up or down; by up to 5 per cent up or down without readings.

    Sorry to ramble on littlewren and hope this is of interest.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Monthly Direct Debit
    Carbon copy of my experience last week, on my online account it suggested i lower my DD to 8 per month, thats mad, no option to increase my DD online so i phoned up to increase the DD and it now shows up in my account to the figure i wanted. Only been with eon for just over 3 weeks
    Originally posted by SeeMe
    Also forgot to add i do have an option online now to increase the DD or decrease.
    Originally posted by SeeMe

    Hello SeeMe and I suspect much of your experience is similar to my reply to littlewren above.

    As you say, now all is live, you can use the online Direct Debit Manager to adjust your payments should your ongoing usage change.

    Thank you for your patience.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • littlewren
    • By littlewren 17th Jan 20, 12:36 PM
    • 1,813 Posts
    • 729 Thanks
    littlewren
    Hello littlewren and please ignore the monthly payment recommendation on your online account for now.

    As I mentioned above, until the account is fully active, there'll be certain things that can't be seen or done. There'll also be odd pieces of information appearing like the low Direct Debit recommendation. These will clear to show more relevant information.

    I suspect the electricity and gas have come over at different times and the figure you've seen (24) is based on one fuel only. This will update once the other fuel has been fully uploaded. The Monthly Direct Debit will be the one you agreed at the point of sale.

    These payments are estimates of future usage based on what's been used in the past. The aim is to achieve as close as possible to a zero balance by the annual payment review. We review arrangements quarterly to make sure accounts are on track for this. We'll only make changes at the mid-point and annual reviews. At the other times, we'll let you know if we think a change is needed and leave it up to you to make any adjustments.

    Reviews look at current prices and usage over the previous 12 months (for new customers, this information is sent to us by the previous supplier). A significant change will trigger a request to amend the monthly payment.

    We're continually looking at arrangements and the recommendation that appears on the landing page of online accounts is an assessment at that given point in time. It's important to note, this a recommendation only and is designed to raise awareness. This is particularly useful to those customers not on top of their accounts.

    Not sure if I mentioned the Direct Debit Manager on our website to you before? This gives you more control over the arrangement including being able to change the monthly payments to better suit different circumstances. Provided the account is billed up to the latest meter readings, payments can be changed by up to 20 per cent up or down; by up to 5 per cent up or down without readings.

    Sorry to ramble on littlewren and hope this is of interest.

    Malc
    Originally posted by E.ON Company Representative: Malc
    Hi Malc, as usual your reply is very informative and helpful, many thanks
    Money, money, money, must be funny, in the rich man's World!
  • E.ON Company Representative: Malc
    E.ON Monthly Direct Debit
    Hi Malc, as usual your reply is very informative and helpful, many thanks
    Originally posted by littlewren

    You're welcome littlewren. Happy to help and have a good weekend.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • SeeMe
    • By SeeMe 17th Jan 20, 5:56 PM
    • 306 Posts
    • 49 Thanks
    SeeMe
    Hello SeeMe and I suspect much of your experience is similar to my reply to littlewren above.

    As you say, now all is live, you can use the online Direct Debit Manager to adjust your payments should your ongoing usage change.

    Thank you for your patience.

    Malc
    Originally posted by E.ON Company Representative: Malc

    Thanks Malc.


    The amount i increased over the phone reflects the fact i will be spending more time at home from january, so thats for the duel fuel not just electric lol.
    Hope elect/gas are fully moved over now, it suggests they are.
  • E.ON Company Representative: Malc
    Switching to E.ON
    Thanks Malc.


    The amount i increased over the phone reflects the fact i will be spending more time at home from january, so thats for the duel fuel not just electric lol.
    Hope elect/gas are fully moved over now, it suggests they are.
    Originally posted by SeeMe

    You're welcome SeeMe. Happy to help.

    Once all's live, you'll be able to use all the services on your online account. This includes entering meter readings, issuing your own bill, using the tariff change tool and the Direct Debit Manager.

    Thanks SeeMe.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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