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  • FIRST POST
    • worldtraveller
    • By worldtraveller 17th Dec 19, 1:15 PM
    • 13,238Posts
    • 29,453Thanks
    worldtraveller
    Whirlpool washing machine (branded as Hotpoint or Indesit) recall launched
    • #1
    • 17th Dec 19, 1:15 PM
    Whirlpool washing machine (branded as Hotpoint or Indesit) recall launched 17th Dec 19 at 1:15 PM
    Half a million washing machines in UK homes are to be recalled, plunging manufacturer Whirlpool into a fresh saga over dangerous appliances.

    The machines, branded as Hotpoint or Indesit, were sold for more than five years, but their door locking system can overheat creating the risk of fire.

    BBC News

    Whirlpool has set up a model checker online. Owners of Hotpoint and Indesit washing machines bought since October 2014 will need to enter the model and serial number of their appliance - found inside the door or on the back - to see if it is one of those affected.

    There is also a free helpline, open every day, available on 0800 316 1442.

    If affected, to eliminate any risk, the appliance should be unplugged and not used until it repaired in their home by a trained engineer, Whirlpool said. As an alternative, those affected will also be offered a replacement with a safe model.

    Owners can check and register for a repair or replacement now.

    Vulnerable customers will be prioritised, but for others it may be organised on a first come, first served basis.
    Last edited by worldtraveller; 18-12-2019 at 7:37 AM.
    There is a pleasure in the pathless woods, There is a rapture on the lonely shore, There is society, where none intrudes, By the deep sea, and music in its roar: I love not man the less, but Nature more...
Page 4
    • SplanK
    • By SplanK 11th Jan 20, 9:13 AM
    • 1,078 Posts
    • 901 Thanks
    SplanK
    I had my email through. Seems comparable to the one we have and about the same price point as the original so ok from that POV, however we tool the decision to replace the machine already with a different brand, so really, after some sort of refund

    However, as we already have a replacement, I would really like to double check with Tesco regarding the Sec 75 before agreed to have swapped. However the department does not work weekend so I am mulling over what to do.

    Delivery is on a weekday so need to take a day off. I need to take a day off anyway to service the car so 2 birds....
    • shortwire
    • By shortwire 11th Jan 20, 1:02 PM
    • 2 Posts
    • 0 Thanks
    shortwire
    I got the email as well yesterday. The model they have offered me appears to be a lower spec model and looking at the prices online they’re retailing for less than I paid for mine two years ago. I’m notsure why they’re not giving an identical replacement given that the model I bought is still for sale in the shop I bought it from. The cynic in me thinks they haven’t offered refunds because they can replace the broken machines with lower cost ones and pocket the difference and we’ll all be happy because we can wash again.
    • Decepcionada19
    • By Decepcionada19 14th Jan 20, 7:54 PM
    • 3 Posts
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    Decepcionada19
    Utility room - space restriction replacement washing machine!
    Just read yesterday's email from Whirlpool offering me a replacement washing machine for my current model Hotpoint WMXTF 742. Didn't even bother comparing the functions of the replacement machine (Indesit Washer 8Kg 1400 spin push and wash) as the depth dimension is 9.8 cms deeper than my Hotpoint and would not fit into the space in my utility room no way, no how. So, it seems my only option is to call the 0800 no. tomorrow and check the Hotpoint model replacement has the same depth dimension.....
    • tillycat123
    • By tillycat123 14th Jan 20, 8:50 PM
    • 932 Posts
    • 932 Thanks
    tillycat123
    Just read yesterday's email from Whirlpool offering me a replacement washing machine for my current model Hotpoint WMXTF 742. Didn't even bother comparing the functions of the replacement machine (Indesit Washer 8Kg 1400 spin push and wash) as the depth dimension is 9.8 cms deeper than my Hotpoint and would not fit into the space in my utility room no way, no how. So, it seems my only option is to call the 0800 no. tomorrow and check the Hotpoint model replacement has the same depth dimension.....
    Originally posted by Decepcionada19
    I have the same machine and need a not so deep one, my replacement through the link was a shallow one but poor reviews and long wash cycles no short ones like our machine , I’ve clicked again just now and now showing the same as your offering, so no good as too deep.
    • tillycat123
    • By tillycat123 17th Jan 20, 10:11 AM
    • 932 Posts
    • 932 Thanks
    tillycat123
    Clicked replacement link today and a shallow one is now there to choose.
    Hope you managed to get yours sorted as well.
    • SplanK
    • By SplanK 17th Jan 20, 7:06 PM
    • 1,078 Posts
    • 901 Thanks
    SplanK
    I ordered mine t'other day.

    Tesco are dragging their feet on sec 75, but they did tell me to not swap it. I have ignored this and arranged my order to be delivered 31st!

    My theory is that I have given Tesco enough time to deal with the Sec 75 and if they refund, I will then cancel the replacement, however if they have not responded by 31st, then I will have a new one to sell on and I will deal with the issue if Tesco ever respond!
    • Acespok
    • By Acespok 18th Jan 20, 8:39 PM
    • 1 Posts
    • 0 Thanks
    Acespok
    I had the email earlier in the week but the replacement offered was definitely a downgrade (lower load capacity, bigger dimensions, inferior motor type). I suppose it's to be expected. With 500,000 machines to replace if they can get everyone to accept a machine that's £50 cheaper than they're entitled to it will save £25million.

    I phoned to try and get an improvement and their advice was to wait a few hours and the offer will change. Ridiculous process. I asked about a repair instead and was told they aren't offering repairs. They wouldn't enter into any discussion. The person I spoke to and the automated message when I first dialled both had Geordie accents so I suspect it's some outsourced call centre company and not the HQ in Peterborough who, I assume, were the ones swamped with calls back in December.

    Back to the website and the offer did change, still wasn't good, then I left it a few days and now I've had a fair offer and accepted it. The replacement is a different colour but otherwise is ok because it has all the features I bought the original for an no obvious downgrade in features.

    It would be nice to think they just offer whatever they have available, but the cynic in me wonders if they start with a deliberately poor offer and slowly improve it over time as it looks like you're becoming an "awkward" customer who might actually demand what you're entitled too.

    FYI I asked if replacement machines are factory new or refurbished. They said they are new machines. A bit of a surprise, I was expecting refurbs.
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