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  • FIRST POST
    • Jackiesct1
    • By Jackiesct1 9th Sep 19, 1:08 PM
    • 5Posts
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    Jackiesct1
    0 WOW
    Ryanair issue - not compensation
    • #1
    • 9th Sep 19, 1:08 PM
    0 WOW
    Ryanair issue - not compensation 9th Sep 19 at 1:08 PM
    My flights were cancelled by Ryanair and I was given the options of a) rearranging or b) a refund. I found some suitable flights to another airport and rang Ryanair to swap the flights. They swapped them but my new flights were cheaper and they wouldn't refund the difference. I knew they were cheaper because I'd made a note but Ryanair didn't tell me before they did the swap. In hindsight I should have asked for a refund and then rebooked the flights myself but I assumed (wrongly!) that I would get the difference back. They have refused to refund the difference and wouldn't cancel the booking so I could rebook. I've complained but just get the standard reply about not being entitled to compensation which isn't what I'm asking for. Has anyone had the same experience and been successful in getting a refund for the difference in flights costs?
Page 1
    • Voyager2002
    • By Voyager2002 9th Sep 19, 1:55 PM
    • 13,320 Posts
    • 9,174 Thanks
    Voyager2002
    • #2
    • 9th Sep 19, 1:55 PM
    • #2
    • 9th Sep 19, 1:55 PM
    The Rynair response is correct. Just be happy that you have only paid Ryanair prices and yet will be enjoying the luxury of a non-Ryanair airline.
    • Jackiesct1
    • By Jackiesct1 9th Sep 19, 2:41 PM
    • 5 Posts
    • 0 Thanks
    Jackiesct1
    • #3
    • 9th Sep 19, 2:41 PM
    • #3
    • 9th Sep 19, 2:41 PM
    If only! My new flights are with Ryanair
    • Westin
    • By Westin 9th Sep 19, 3:38 PM
    • 2,075 Posts
    • 1,522 Thanks
    Westin
    • #4
    • 9th Sep 19, 3:38 PM
    • #4
    • 9th Sep 19, 3:38 PM
    How much cheaper are we talking?

    Given that this has happened in the past and you are likely to end up with some back and forth with RyanAir, if a few GBP/EUR€, it might not be worth any protracted battle.
    • Voyager2002
    • By Voyager2002 9th Sep 19, 7:55 PM
    • 13,320 Posts
    • 9,174 Thanks
    Voyager2002
    • #5
    • 9th Sep 19, 7:55 PM
    • #5
    • 9th Sep 19, 7:55 PM
    You say that the replacement flights were "to another airport". Under the rules on re-routing, Ryanair have to get you to your original destination. Once they have laid on a bus or taxi, the total cost is likely to be more.

    I hope that you insisted on transport to the original airport (unless that is something you do not actually want).
    • Jackiesct1
    • By Jackiesct1 9th Sep 19, 8:12 PM
    • 5 Posts
    • 0 Thanks
    Jackiesct1
    • #6
    • 9th Sep 19, 8:12 PM
    • #6
    • 9th Sep 19, 8:12 PM
    It's 50. I know what you're saying tho.
    • Jackiesct1
    • By Jackiesct1 9th Sep 19, 8:15 PM
    • 5 Posts
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    Jackiesct1
    • #7
    • 9th Sep 19, 8:15 PM
    • #7
    • 9th Sep 19, 8:15 PM
    They said I would have to provide proof of any expenses ie extra travel and claim it back afterwards. The conversation was going nowhere. I asked to speak to a manager and was told there wasn't one. I asked for a refund and was told they don't do refunds or cancellations. I can't be the only one this has happened to surely.
    • greyteam1959
    • By greyteam1959 10th Sep 19, 7:52 AM
    • 2,726 Posts
    • 1,299 Thanks
    greyteam1959
    • #8
    • 10th Sep 19, 7:52 AM
    • #8
    • 10th Sep 19, 7:52 AM
    I have just had 4 flights cancelled by Ryanair.
    I had a feeling that what happened to the OP might occur so I just asked for a refund for them all.
    To be honest the refund for each flight was processed & back on my credit card the same day.
    • Jackiesct1
    • By Jackiesct1 10th Sep 19, 8:29 PM
    • 5 Posts
    • 0 Thanks
    Jackiesct1
    • #9
    • 10th Sep 19, 8:29 PM
    • #9
    • 10th Sep 19, 8:29 PM
    That's exactly what I should have done! Probably a bit foolish of me to assume they would give me back the difference. We live and learn
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