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    • Mobile hell
    • By Mobile hell 14th Jun 19, 11:07 AM
    • 12Posts
    • 5Thanks
    Mobile hell
    T mobile debt collecting problem
    • #1
    • 14th Jun 19, 11:07 AM
    T mobile debt collecting problem 14th Jun 19 at 11:07 AM
    12 years ago my son lost his new mobile, I had to pay the contract for the following 2 years, without even being able to use the minutes etc. close to the end of contract I spoke to a lady at T mobile who suggested I get a settlement figure to end the contract, which I did, paying over a 100 there and then. I asked for a letter confirming it was completed and she said T mobile don't send letters and next bill would show the zero balance.
    The following month the bill came in, zero as expected, a few months later I got a letter asking for 43.20 as 'I hadn't given a months notice to cancel my contract when I paid the settlement figure!'
    I refused to pay it as a settlement figure is a settlement, since then I have been hounded by various companies that the alleged debt has been passed to, for ten years, over and over I have explained what happened, but that is ignored, many times the companies have sent copies of invoices which say, zero balance, followed by another saying I still owe 43.20, I am sick to death of it, but I will not give in , I had a settlement figure and paid it, should have been end of. What can I do to get them to leave me alone?
Page 1
    • pulliptears
    • By pulliptears 14th Jun 19, 11:22 AM
    • 13,721 Posts
    • 23,313 Thanks
    pulliptears
    • #2
    • 14th Jun 19, 11:22 AM
    • #2
    • 14th Jun 19, 11:22 AM
    I had to pay the contract for the following 2 years, without even being able to use the minutes etc.
    Originally posted by Mobile hell
    Why on earth did you not ask for a replacement sim card to put into another phone?
    "Gggggrrrrrr Rrrraaaahhh Rrrrrrggghhhhnn" - Chewbacca (The Empire Strikes Back)

    • zx81
    • By zx81 14th Jun 19, 11:23 AM
    • 23,834 Posts
    • 26,502 Thanks
    zx81
    • #3
    • 14th Jun 19, 11:23 AM
    • #3
    • 14th Jun 19, 11:23 AM
    You'll need to pay it if you want them to leave you alone.

    It appears they made an error and have been trying to fix it.

    If you don't want to do that, you'll need to keep battling with them.
    • JJ Egan
    • By JJ Egan 14th Jun 19, 11:37 AM
    • 13,330 Posts
    • 6,085 Thanks
    JJ Egan
    • #4
    • 14th Jun 19, 11:37 AM
    • #4
    • 14th Jun 19, 11:37 AM
    See identical post .
    • Mobile hell
    • By Mobile hell 14th Jun 19, 11:42 AM
    • 12 Posts
    • 5 Thanks
    Mobile hell
    • #5
    • 14th Jun 19, 11:42 AM
    • #5
    • 14th Jun 19, 11:42 AM
    Because I had a phone and my ex husband got my son a new phone and contract so he didn't want the sim card
    • Mobile hell
    • By Mobile hell 14th Jun 19, 11:46 AM
    • 12 Posts
    • 5 Thanks
    Mobile hell
    • #6
    • 14th Jun 19, 11:46 AM
    • #6
    • 14th Jun 19, 11:46 AM
    Not sure what you mean by they made an error and have been trying to fix it? I think someone at T mobile processed the settlement figure wrongly, the notes that are apparently kept don't mention the word settlement, but do acknowledge that I made an unusually high payment
    • Mobile hell
    • By Mobile hell 14th Jun 19, 11:54 AM
    • 12 Posts
    • 5 Thanks
    Mobile hell
    • #7
    • 14th Jun 19, 11:54 AM
    • #7
    • 14th Jun 19, 11:54 AM
    Why on earth did you not ask for a replacement sim card to put into another phone?
    Originally posted by pulliptears
    I had no problem paying the contract, it hurt but it was a contract, my problem is that they offered a settlement figure, I paid it immediately and six months later they started saying as I hadn't given a months notice before paying it off, they wanted more money, over the last ten years I have had hundreds of letters and phonecalls. Five years ago I thought it was finally all settled, and last month Capquest started badgering me, and surely a settlement figure should include all fees and costs unless advised otherwise?
    • Manxman in exile
    • By Manxman in exile 14th Jun 19, 12:16 PM
    • 2,890 Posts
    • 2,601 Thanks
    Manxman in exile
    • #8
    • 14th Jun 19, 12:16 PM
    • #8
    • 14th Jun 19, 12:16 PM
    Outside my area of knowledge, but if this is ten years ago and you've never acknowledged the debt, isn't it statute barred by now?
    • zx81
    • By zx81 14th Jun 19, 12:19 PM
    • 23,834 Posts
    • 26,502 Thanks
    zx81
    • #9
    • 14th Jun 19, 12:19 PM
    • #9
    • 14th Jun 19, 12:19 PM
    Not sure what you mean by they made an error and have been trying to fix it?
    Originally posted by Mobile hell
    I mean they processed the settlement figure incorrectly and have been trying to charge the correct amount.

    I think someone at T mobile processed the settlement figure wrongly
    Originally posted by Mobile hell
    Me too.
    • Mobile hell
    • By Mobile hell 14th Jun 19, 12:29 PM
    • 12 Posts
    • 5 Thanks
    Mobile hell
    Outside my area of knowledge, but if this is ten years ago and you've never acknowledged the debt, isn't it statute barred by now?
    Originally posted by Manxman in exile
    That's what I would like to know and understand, I would have paid it if I had owed it, but I feel that if they offer a settlement figure, they should not come back six months later and say that as I hadn't given a months notice before paying it, that I have to pay an extra month, i.e 25th month. The settlement was the last few months of the contract minus the interest, apparently no note of the word settlement on their records.
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