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  • FIRST POST
    • BigFan1
    • By BigFan1 14th Jun 19, 10:55 AM
    • 5Posts
    • 1Thanks
    BigFan1
    Avro Energy - all their contact numbers fail?
    • #1
    • 14th Jun 19, 10:55 AM
    Avro Energy - all their contact numbers fail? 14th Jun 19 at 10:55 AM
    Hi all,

    Having being a satisfied Avro customer for 12 months recently the time came to switch and I have done so via the Cheap Energy Club, however despite my switch being completed for a week or so now I've been billed a further time from Avro of the regular amount and I was already in credit on the account.

    I thought no problem, I'll contact them and we'll work out a refund - however it seems they're uncontactable with any phone number I could from provided by them, Ofgem and other websites listing their contact details! Upon further reading, it seems that Ofgem have banned them from taking on new customers too, coupled with their lack of contact-ability I'm presuming they're not going to last too much longer.

    Does anyone know where I now stand on my previous account credit and the subsequent direct debit when I wasn't even their customer anymore (though i'm yet to be provided with a final bill). I've only been a home owner for 3 years and had previously been with the bigger names until I tried Avro and this has concerned me greatly given I've gone with another minnow company in So Energy now too.

    Should I resign myself to another collapsed smaller firm and losing over 100 in unreturned credit or can I calm down and claim by money owed from Avro back?

    Any advice will be much appreciated.
    Thanks!
Page 1
    • t0rt0ise
    • By t0rt0ise 14th Jun 19, 10:27 PM
    • 3,282 Posts
    • 2,081 Thanks
    t0rt0ise
    • #2
    • 14th Jun 19, 10:27 PM
    • #2
    • 14th Jun 19, 10:27 PM
    You won't lose money. They will pay it to you once your new supplier gives them your first readings and they make your final bill.

    If they do go bust, the supplier that takes over their customers will sort it out. You could claim the extra direct debit to be refunded by the bank. You just need to claim it from the bank.
    Last edited by t0rt0ise; 14-06-2019 at 10:29 PM.
    • Dobbibill
    • By Dobbibill 15th Jun 19, 11:43 AM
    • 3,801 Posts
    • 5,185 Thanks
    Dobbibill
    • #3
    • 15th Jun 19, 11:43 AM
    • #3
    • 15th Jun 19, 11:43 AM
    You won't lose your credit but they need to have the meter readings verified externally from your new supplier.

    Issuing a final bill can take up to 6 weeks.

    I contacted them on 0330 058 2005 last week about my credit balance refund which they have said will be sorted by the end of the month.

    I also contacted them on FB as the phone did take a time to get through but by the time someone answered me on FB msgr, I had got a reply on the phone. Total call time 24mins 42 secs.

    FWIW - I've been with SO Energy too and they will brilliant. I've only moved on from both Avro and SO as part of a money saving exercise.
    I'm a Board Guide on the Energy, Student Money Saving, UK Armed Forces and
    Local Money Saving - Wales boards. I'm a volunteer to help the boards run smoothly, and I can move and merge posts there.
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.


    It's not about being the best -
    It's about being better than you were yesterday.
    • BigFan1
    • By BigFan1 15th Jun 19, 4:53 PM
    • 5 Posts
    • 1 Thanks
    BigFan1
    • #4
    • 15th Jun 19, 4:53 PM
    • #4
    • 15th Jun 19, 4:53 PM
    Thank you for the responses t0rt0ise & Dobbibill.

    I've given the final meter readings, So Energy confirmed that they had communicated with Avro with the readings and dates confirmed, so will continue to attempt to get through to them.

    0330 058 2005 was one of the numbers I was trying to use, just tried it now and got a response saying they were closed now which is understandable at this time, got further than getting cut off immediately. Will attempt again Monday!
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