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  • FIRST POST
    • davep12345
    • By davep12345 14th Jun 19, 6:59 AM
    • 25Posts
    • 0Thanks
    davep12345
    P&O compensation
    • #1
    • 14th Jun 19, 6:59 AM
    P&O compensation 14th Jun 19 at 6:59 AM
    All,

    I have been offered compensation from p&o ferries for a recent crossing which ended up with us travelling later than originally booked.

    So they have offered 40 off a future booking.
    It's unlikely I will be booking a ferry again, so I cant really use this compensation offer.

    What are my rights on this situation ?

    Can I insist on a cash refund from P&O or must I accept the discount they have offered ?

    Thanks in advance
Page 1
    • BoGoF
    • By BoGoF 14th Jun 19, 7:30 AM
    • 5,321 Posts
    • 5,193 Thanks
    BoGoF
    • #2
    • 14th Jun 19, 7:30 AM
    • #2
    • 14th Jun 19, 7:30 AM
    If this was a goodwill gesture then you don't really have any rights and can't insist on anything. Nothing to stop you asking however.
    • Caz3121
    • By Caz3121 14th Jun 19, 8:17 AM
    • 12,402 Posts
    • 8,078 Thanks
    Caz3121
    • #3
    • 14th Jun 19, 8:17 AM
    • #3
    • 14th Jun 19, 8:17 AM
    section 7
    http://www.poferries.com/en/terms-and-conditions
    • Alan Bowen
    • By Alan Bowen 14th Jun 19, 5:53 PM
    • 3,361 Posts
    • 1,703 Thanks
    Alan Bowen
    • #4
    • 14th Jun 19, 5:53 PM
    • #4
    • 14th Jun 19, 5:53 PM
    Clause 7 is clear, they pay in vouchers unless you ask for cash, so do so!
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