Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Rosabear
    • By Rosabear 13th Jun 19, 2:58 PM
    • 12Posts
    • 6Thanks
    Rosabear
    Back billing when account is in credit
    • #1
    • 13th Jun 19, 2:58 PM
    Back billing when account is in credit 13th Jun 19 at 2:58 PM
    Would the back billing rules still apply with usage older than 12 months when the account is in credit (due to monthly direct debits), regular meter reads have been provided yet no bills produced? If so could you then reclaim the credit from the supplier?
Page 1
    • Streaky Bacon
    • By Streaky Bacon 13th Jun 19, 4:36 PM
    • 147 Posts
    • 71 Thanks
    Streaky Bacon
    • #2
    • 13th Jun 19, 4:36 PM
    • #2
    • 13th Jun 19, 4:36 PM
    The back billing rules will apply for any energy used, but not billed for within 12 months, regardless of what payments have been made.
    • Cardew
    • By Cardew 13th Jun 19, 9:26 PM
    • 27,962 Posts
    • 13,825 Thanks
    Cardew
    • #3
    • 13th Jun 19, 9:26 PM
    • #3
    • 13th Jun 19, 9:26 PM
    The back billing rules will apply for any energy used, but not billed for within 12 months, regardless of what payments have been made.
    Originally posted by Streaky Bacon

    Not sure what you are saying here. The 12 month back-billing provision only means that the cost of any energy supplied more than 12 months ago(and not billed etc etc) cannot normally be recovered.



    However you cannot 'claim credit' from the supplier in your circumstances as any credit balance in your account will be used to offset the cost of energy you have used in the period over 12 months ago.


    The principle of back billing means that you cannot be 'hit' with a bill for more than 12 months energy usage. In your case it doesn't apply as you are not getting 'hit' with any bill.


    Loads of posts on this if you do a search.
    • Streaky Bacon
    • By Streaky Bacon 14th Jun 19, 10:39 AM
    • 147 Posts
    • 71 Thanks
    Streaky Bacon
    • #4
    • 14th Jun 19, 10:39 AM
    • #4
    • 14th Jun 19, 10:39 AM
    However you cannot 'claim credit' from the supplier in your circumstances as any credit balance in your account will be used to offset the cost of energy you have used in the period over 12 months ago.
    Originally posted by Cardew
    Depends upon whether you consider taking a direct debit as a "charge recovery action" (SLC 21BA), if the energy usage has not been billed.

    From Ofgem


    "Put simply, a supplier can’t seek additional payment for unbilled energy used more than 12 months prior to the error being detected and a corrected bill being issued. "
    Retaining part of a credit balance to pay off units that were not billed within time, would seem to fall foul of that (if you interpret "seek[ing] additional payment" as including retaining part of a credit balance).

    Have you seen this tested at the ombudsman?
    Last edited by Streaky Bacon; 14-06-2019 at 10:41 AM.
    • Cardew
    • By Cardew 14th Jun 19, 2:40 PM
    • 27,962 Posts
    • 13,825 Thanks
    Cardew
    • #5
    • 14th Jun 19, 2:40 PM
    • #5
    • 14th Jun 19, 2:40 PM
    Retaining part of a credit balance to pay off units that were not billed within time, would seem to fall foul of that (if you interpret "seek[ing] additional payment" as including retaining part of a credit balance).

    Have you seen this tested at the ombudsman?
    Originally posted by Streaky Bacon

    I understand your point, but with respect do not agree. Retaining payment already made(i.e. credit) IMO is not 'seeking additional payment'.



    As I stated, there have been several posts from people who have had their credit balance retained.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,095Posts Today

7,689Users online

Martin's Twitter