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  • FIRST POST
    • GP06
    • By GP06 19th May 19, 6:02 PM
    • 3Posts
    • 1Thanks
    GP06
    ParkingEye enquiry.
    • #1
    • 19th May 19, 6:02 PM
    ParkingEye enquiry. 19th May 19 at 6:02 PM
    Hi,
    I need some serious help, not just with this!!!

    My partner recieved a letter from ParkingEye for inputting the incorrect registration details back in December. I wrote to them to appeal and heard nothing until 27th February, so presumed that my appeal had been successful, apparently not! The next letter I received said the charge had now gone up to 100 as my appeal was unsuccessful and that it had been brought to my attention (which it hadnt as this was the only response I had got!) It also told me I was given 28 days to further appeal to POPLA and that this period had now passed.
    I replied with a lovely 3 page letter using guidance from another website (before I found this little beauty!) It documented a number of AOC codes of practice that had been breached and the fact that I had not been given another opportunity to appeal through POPLA. I unluckily got sent another update thanking me for my correspondence and asking me to disregard their correspondence dated 14th March (which has never materialised!) It informed me that the parking charge remains outstanding as they are not in receipt of an appeal through POPLA within the period stated. It went on stating they had allowed me to make a further appeal and that the balance now currently stands at: '<<CurrentValue>>.' This made us consider if the charges had been dropped due to them not including a figure that was outstanding.
    I responded again explaining that I had not been given an opportunity to appeal through POPLA, which is obviously incorrect and unfair etc etc. Last week I recieved a letter from a debt collection company! Talk about mortified!!!!
    We called the money advice service, who told us to appeal to the finacnial obudsman, but explained that we had to call the debt collection company to inform them we were appealing. I did this and spoke to a lovely gentleman on the phone, with such a positive attitude, I wanted to recommend him for a telephonist of the year award! (Seriously I understand they must have a hard time with a lot of peple on the phone, but his attitude was shocking!) He politely informed me the finacnial obudsman did not relate to this, and we had three options 1. Dont pay and get taking to court, where it could end up costing hundreds. 2. Pay now. 3. Set up a pay plan.
    Obvioulsy not happy with his attitude and three options given to me, I did a bit of research and found this helpful forum.
    I realise its our fault for inputting the incorrect registration details, however we believe there was a problem with the machine as we had to put the start of the registration in 3 times before we got anywhere! It seems a bit steep when we paid for ticket and did not overstay our welcome.
    Just wondering if any of guys can offer any much appreciated help as im getting greyer as every minute passes at the moment!
    Thanks in advance
    Last edited by GP06; 19-05-2019 at 9:02 PM.
Page 1
    • Umkomaas
    • By Umkomaas 19th May 19, 7:01 PM
    • 25,110 Posts
    • 40,510 Thanks
    Umkomaas
    • #2
    • 19th May 19, 7:01 PM
    • #2
    • 19th May 19, 7:01 PM
    Better paragraphing please to make this readable.

    Please make sure you don't have your elbow leaning on the exclamation mark of your keypad.

    Have you read the NEWBIES FAQ sticky yet?
    Please note, we are not a legal advice forum. I personally don't get involved in the critiquing of court case papers, so unable to help on that front. Please don't ask.
    Give a man a fish, and you feed him for a day;
    show him how to catch fish, and you feed him for a lifetime.
    • Coupon-mad
    • By Coupon-mad 19th May 19, 7:57 PM
    • 76,544 Posts
    • 89,883 Thanks
    Coupon-mad
    • #3
    • 19th May 19, 7:57 PM
    • #3
    • 19th May 19, 7:57 PM
    Last week I recieved a letter from a debt collection company! Talk about mortified!!!!
    Why? So what, it's a PPC debt collector letter, to be ignored.

    Hadn't you come here and read the NEWBIES thread post #4 by then? Please do.

    We called the money advice service, who told us to appeal to the finacnial obudsman, but explained that we had to call the debt collection company to inform them we were appealing.
    OMG that was by far the stupidest advice I've read in ages, from the 'money advice service'. Dreadful.

    1. The Financial Ombudsman has no role in parking charges.

    2. Only idiots would tell you to phone a debt collector.

    That advice was abysmal, so forget it.

    Please read the NEWBIES thread post #4 and stop flailing around making phone calls to a company you should be ignoring (debt collector).

    Please edit your thread title before you click to the NEWBIES thread (see my signature below - you DO NOT need a link. You have one at the top of the page).

    Then tell us next week what happened when you complained to the landowner, as anyone would? See the first post of the NEWBIES thread which tells you that was always PLAN A.
    Last edited by Coupon-mad; 19-05-2019 at 9:48 PM.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
    • The Deep
    • By The Deep 19th May 19, 9:44 PM
    • 15,216 Posts
    • 15,875 Thanks
    The Deep
    • #4
    • 19th May 19, 9:44 PM
    • #4
    • 19th May 19, 9:44 PM
    IMO, PE signs leave much to be desired. I doubt that many judges would agree that they are capable of forming a contract, read this

    https://forums.moneysavingexpert.com/showthread.php?t=5972164

    and enlist the support of your MP as they are obviously trying to scam you.

    Parliament is well aware of the MO of these private parking companies, and on 15th March 2019 a Bill was enacted to curb the excesses of these shysters. Codes of Practice are being drawn up, an independent appeals service will be set up, and access to the DVLA's date base more rigorously policed, and persistent offenders denied access. Hopefully life will become impossible for the worst of these scammers.

    Until this is done you should still complain to your MP, citing the new legislation.

    http://www.legislation.gov.uk/ukpga/2019/8/contents/enacted

    Just as the clampers were finally closed down, so hopefully will many of these Private Parking Companies.
    You never know how far you can go until you go too far.
    • GP06
    • By GP06 13th Jun 19, 7:38 PM
    • 3 Posts
    • 1 Thanks
    GP06
    • #5
    • 13th Jun 19, 7:38 PM
    • #5
    • 13th Jun 19, 7:38 PM
    Apologies, I was unable to find the original thread my partner completed, thanks for the link.

    I have been granted a third appeal after speaking with AOS. They obviously passed on my appeal and communication to ParkingEye who have allowed me an appeal.
    • Coupon-mad
    • By Coupon-mad 13th Jun 19, 11:53 PM
    • 76,544 Posts
    • 89,883 Thanks
    Coupon-mad
    • #6
    • 13th Jun 19, 11:53 PM
    • #6
    • 13th Jun 19, 11:53 PM
    Good.

    So hopefully, you know from the NEWBIES thread (post #3 all about POPLA) what to put in a POPLA appeal, which is absolutely NONE of this mitigation, which POPLA cannot consider, and you would lose:
    I realise its our fault for inputting the incorrect registration details, however we believe there was a problem with the machine as we had to put the start of the registration in 3 times before we got anywhere! It seems a bit steep when we paid for ticket and did not overstay our welcome.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
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