Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • daKlone
    • By daKlone 17th May 19, 5:28 PM
    • 26Posts
    • 1Thanks
    daKlone
    How should underpayment be repayed?
    • #1
    • 17th May 19, 5:28 PM
    How should underpayment be repayed? 17th May 19 at 5:28 PM
    I'm in shock.

    My daughter and her partner claim tax credits but last week the £300 she was expecting did not arrive.

    After phoning three different times and speaking to six different people, my daughter finally found out that there had been a mistake made by them over some information from 6 months ago. The manager she spoke to said that her claim was re-instated, it was entirely their fault, and she should receive the missing money either today (Friday) or she'd get double-payment next week.

    On that basis, she borrowed the money from me in order to avoid any missed direct debit fees.

    Obviously no money arrived today, so she rang them again. Again, speaking to three different people and finally a manager told her that she would not get the money in one go, but that they would pay her £6 a week extra over the next tax year to make up the money up.

    Can they do that?

    To be honest, I'm furious and so is she. She's put in a formal complaint, for what good that will do.
Page 1
    • Mrsn
    • By Mrsn 17th May 19, 5:49 PM
    • 21 Posts
    • 5 Thanks
    Mrsn
    • #2
    • 17th May 19, 5:49 PM
    • #2
    • 17th May 19, 5:49 PM
    I know overpayments can be taken like that but I’m sorry I really don’t know about underpayments. I just didn’t want to read and run, I’m so sorry that your daughter and yourself have been put under this financial stress. There are tons of knowledgeable people on this forum that I’m sure will be able to offer you better advice
    • poppy12345
    • By poppy12345 17th May 19, 5:51 PM
    • 5,026 Posts
    • 4,628 Thanks
    poppy12345
    • #3
    • 17th May 19, 5:51 PM
    • #3
    • 17th May 19, 5:51 PM
    Yes, it's perfectly normal for underpayments to be made as extra payments each week.
    • daKlone
    • By daKlone 17th May 19, 6:45 PM
    • 26 Posts
    • 1 Thanks
    daKlone
    • #4
    • 17th May 19, 6:45 PM
    • #4
    • 17th May 19, 6:45 PM
    Thanks for the replies.

    Poppy, do you know if there is any way to appeal and get a lump sum?

    It seems that this policy just drives people straight into the arms of the payday loans sharks... crazy!
    • venison
    • By venison 17th May 19, 7:09 PM
    • 3,239 Posts
    • 4,209 Thanks
    venison
    • #5
    • 17th May 19, 7:09 PM
    • #5
    • 17th May 19, 7:09 PM
    Look at it this way people who get over payments are delighted to pay it back week by week, why shouldn't the reverse be true?
    If you are not part of the solution then you must be part of the problem.
    • daKlone
    • By daKlone 17th May 19, 7:26 PM
    • 26 Posts
    • 1 Thanks
    daKlone
    • #6
    • 17th May 19, 7:26 PM
    • #6
    • 17th May 19, 7:26 PM
    Because she relies on that money and has done nothing wrong?

    Because I'm sure £300 is neither here nor there for a government agency, but means the difference between eating and not eating for plenty of individuals.

    Maybe you're trying to be funny, but I'm suffering severe sense of humour failure on this subject.
    • Kentish Dave
    • By Kentish Dave 17th May 19, 9:11 PM
    • 35 Posts
    • 57 Thanks
    Kentish Dave
    • #7
    • 17th May 19, 9:11 PM
    • #7
    • 17th May 19, 9:11 PM
    On this case, fortunately, she’s not relying on it as you kindly helped her out,

    Are you not able to accept the repayments back from her at this rate?

    Unfortunately if you rely on the state for some of your income you are subject to their rules and there’s not much to be done about it.

    Has she anything she could sell on eBay to get some money in in the short term?
    • Alice Holt
    • By Alice Holt 17th May 19, 9:51 PM
    • 3,046 Posts
    • 3,525 Thanks
    Alice Holt
    • #8
    • 17th May 19, 9:51 PM
    • #8
    • 17th May 19, 9:51 PM
    She could try contacting her MP and asking them to intervene with HMRC.
    Alice Holt Forest situated some 4 miles south of Farnham forms the most northerly gateway to the South Downs National Park.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

466Posts Today

4,124Users online

Martin's Twitter