Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Martin Griffiths
    • By Martin Griffiths 17th May 19, 12:44 PM
    • 2Posts
    • 0Thanks
    Martin Griffiths
    Dealings with CEDR??
    • #1
    • 17th May 19, 12:44 PM
    Dealings with CEDR?? 17th May 19 at 12:44 PM
    Hi everyone,

    Just wanted to ask if anyone has dealt with the organisation CEDR regarding their dispute resolution scheme. We have bought a new home with Persimmon which has turned into a minor catastrophe with them not completing on time, terrible service etc. etc.

    We are now at the stage where I have put my case together to send to this service but I am having reservations due to the reviews that they have on Trustpilot and Google. Most of the reviews are for airline companies and not home builders but wanted to know if any member here has used this service in line with the consumer code of practice for home builders?

    Any information would be great.
    Thanks

    Martin Griffiths
Page 1
    • lincroft1710
    • By lincroft1710 17th May 19, 5:13 PM
    • 11,847 Posts
    • 10,303 Thanks
    lincroft1710
    • #2
    • 17th May 19, 5:13 PM
    • #2
    • 17th May 19, 5:13 PM
    Persimmon haven't the best reputation amongst house builders. Are there still snagging items which haven't been fixed or satisfactorily fixed.
    • steampowered
    • By steampowered 17th May 19, 5:36 PM
    • 3,210 Posts
    • 3,229 Thanks
    steampowered
    • #3
    • 17th May 19, 5:36 PM
    • #3
    • 17th May 19, 5:36 PM
    CEDR are a reputable organisation.

    Dispute resolution organisations tend to get very bad reviews because something has always gone before they get involved. People are always upset if they lose their case - even if their case was nonsense.
    • Martin Griffiths
    • By Martin Griffiths 17th May 19, 6:46 PM
    • 2 Posts
    • 0 Thanks
    Martin Griffiths
    • #4
    • 17th May 19, 6:46 PM
    • #4
    • 17th May 19, 6:46 PM
    Thanks for the replies,

    Yes I thought as much also as people will always be disgruntled if things don't go the way they hope with a dispute.

    @lincroft1710 - These were not so much snags as they hadn't completed the build on time leaving us to 'move in' with no gas, electricity, flooring, plumbed toilets etc. As a consequence they were in breach of the consumer code of practice. I have evidenced 3 other breaches that they have made in line with the code so we have a strong case but just hope that we get the right support from this organisation. It is 120 to submit the case to them.
    Thanks

    Martin Griffiths
    • lincroft1710
    • By lincroft1710 18th May 19, 2:45 PM
    • 11,847 Posts
    • 10,303 Thanks
    lincroft1710
    • #5
    • 18th May 19, 2:45 PM
    • #5
    • 18th May 19, 2:45 PM
    Builders not completing the build by the original estimated date is quite common. In these cases, usually the moving in date is put back, rather than moving in to an unfinished house.

    How long did you have to wait between moving in and the house being completed?

    I would very carefully check your contract with Persimmon regarding what it says exactly about the date the house was expected to be completed.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,180Posts Today

6,148Users online

Martin's Twitter