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  • FIRST POST
    • Dcalcott
    • By Dcalcott 16th May 19, 3:45 PM
    • 1Posts
    • 0Thanks
    Dcalcott
    Iberia Expess - Bumped from flight
    • #1
    • 16th May 19, 3:45 PM
    Iberia Expess - Bumped from flight 16th May 19 at 3:45 PM
    Hello,

    I was bumped from my flight as their airplane broke down and the replacement had fewer seats.

    This is where is gets complicated.

    I was flying from Gran Canaria to Bristol, but as there were no direct flights I had to buy two separate tickets via Madrid. I had to buy a new ticket direct to Bristol the next day.

    They are offering €400 EU compensation but are refusing to refund either my unused ticket with them to Madrid or my new ticket to Bristol which was twice the cost

    They have now stopped replying to my emails unless I take the €400 and are ignoring my requests to be told if they’re part of an ADR (Alternate Dispute Resolution) or ombudsmen.

    Any suggestions? I would have expected the unused ticket to be refunded with the EU compensation really...
Page 1
    • Westin
    • By Westin 16th May 19, 5:02 PM
    • 1,806 Posts
    • 1,322 Thanks
    Westin
    • #2
    • 16th May 19, 5:02 PM
    • #2
    • 16th May 19, 5:02 PM
    Why did you have to buy new tickets/flights if they bumped you due to a downgrade of the original operating flight? Iberia would normally take care of the re-routing for you.
    • Justice13075
    • By Justice13075 18th May 19, 2:59 PM
    • 1,681 Posts
    • 563 Thanks
    Justice13075
    • #3
    • 18th May 19, 2:59 PM
    • #3
    • 18th May 19, 2:59 PM
    Iberia is part of ADR. They should have asked for volunteers firstly and they should have re-routed you. Did they ask for volunteers and did they offer you re-routing.
    • bagand96
    • By bagand96 18th May 19, 5:20 PM
    • 2,977 Posts
    • 1,888 Thanks
    bagand96
    • #4
    • 18th May 19, 5:20 PM
    • #4
    • 18th May 19, 5:20 PM
    Iberia (or any of their partner carriers) don't fly to Bristol.

    When you say you "had to buy two separate tickets" do you mean that you bought Gran Canaria - Madrid with Iberia Express and then Madrid - Bristol on a separate airline and booking (easyJet?)

    If this is the case then Iberia have no responsibility to you in regard to your onward travel arrangements. They owe you EU261 compensation for your Gran Canaria - Madrid flight.
    • Justice13075
    • By Justice13075 18th May 19, 6:17 PM
    • 1,681 Posts
    • 563 Thanks
    Justice13075
    • #5
    • 18th May 19, 6:17 PM
    • #5
    • 18th May 19, 6:17 PM
    Your original flight which you were denied boarding was from Gran Canaria to Bristol right? But bagand96 say's that Iberia doesn't fly to Bristol?
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