Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Pregocherry
    • By Pregocherry 16th May 19, 2:11 PM
    • 17Posts
    • 14Thanks
    Pregocherry
    Refund for car seat
    • #1
    • 16th May 19, 2:11 PM
    Refund for car seat 16th May 19 at 2:11 PM
    Hi,

    I purchased a car seat (brand new from retailer) on 29/04/19. Installed and used once. Daughter was 'flopping' in it so rang retailer (facetime) for advice. They said it was fitted correctly. Problem persisted so I paid an independent, registered car seat professional to physically check it. They said the fit in my car was 'ok but not perfect'. Returned car seat. Retailer now saying they will only partially refund me as it is outside their 7 day return policy and has been used! (I explained I went away 2 days after purchasing and then was in hospital very ill so seat had not been used) Even with me quoting CRA and SADFART rules (not fit for purpose) they're not budging!!
Page 1
    • Pregocherry
    • By Pregocherry 16th May 19, 2:38 PM
    • 17 Posts
    • 14 Thanks
    Pregocherry
    • #2
    • 16th May 19, 2:38 PM
    • #2
    • 16th May 19, 2:38 PM
    *note* I explained to them on Saturday that I had been away/in hospital hence ot being outside the 7 day period and they agreed it was fine, given the circumstances. They are now using this as a reason for a partial refund!
    • Paul_DNAP
    • By Paul_DNAP 16th May 19, 2:48 PM
    • 505 Posts
    • 625 Thanks
    Paul_DNAP
    • #3
    • 16th May 19, 2:48 PM
    • #3
    • 16th May 19, 2:48 PM
    It isn't faulty, your own independent expert says that, and so you don't have the right to any refund at all.
    (Although I could be wrong, I often am.)
    • pinkshoes
    • By pinkshoes 16th May 19, 3:14 PM
    • 16,393 Posts
    • 22,661 Thanks
    pinkshoes
    • #4
    • 16th May 19, 3:14 PM
    • #4
    • 16th May 19, 3:14 PM
    When you purchased it, did the retailer check that it fitted correctly in your car? (If they offer this service)

    If they did, then I would push for a fill refund.

    If you didn't ask for the retailer to check it fitted properly (if service offered), then as it is not faulty, no refund is due. (So take the partial refund).
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • hollydays
    • By hollydays 16th May 19, 4:14 PM
    • 17,237 Posts
    • 13,427 Thanks
    hollydays
    • #5
    • 16th May 19, 4:14 PM
    • #5
    • 16th May 19, 4:14 PM
    If you buy a britax car seat you can use the fit finder to find a seat that's compatible with your car

    https://www.britax-roemer.co.uk/fitfinder

    Have you checked with the manufacture if the car seat was a match in the first instance.
    Last edited by hollydays; 16-05-2019 at 4:17 PM.
    • Pregocherry
    • By Pregocherry 16th May 19, 4:19 PM
    • 17 Posts
    • 14 Thanks
    Pregocherry
    • #6
    • 16th May 19, 4:19 PM
    • #6
    • 16th May 19, 4:19 PM
    But it's not fit for purpose (keeping my daughter safe!)
    • Pregocherry
    • By Pregocherry 16th May 19, 4:22 PM
    • 17 Posts
    • 14 Thanks
    Pregocherry
    • #7
    • 16th May 19, 4:22 PM
    • #7
    • 16th May 19, 4:22 PM
    Before purchasing, I did ask the retailer and they said it should fit in my car no problem. But I had to have the seat so upright, it caused my daughter to flop forward, to the point her head was between her knees when she fell asleep, which is dangerous. The independent expert I had look at it said the only way round this was to roll up a towel and place it under the seat, which is not what I paid almost 200 to have to do!
    • sheramber
    • By sheramber 16th May 19, 4:49 PM
    • 6,401 Posts
    • 4,816 Thanks
    sheramber
    • #8
    • 16th May 19, 4:49 PM
    • #8
    • 16th May 19, 4:49 PM
    How old is your daughter?

    Does the seat not have straps that go over her shoulders to restrain her?
    • Bermonia
    • By Bermonia 16th May 19, 4:56 PM
    • 661 Posts
    • 502 Thanks
    Bermonia
    • #9
    • 16th May 19, 4:56 PM
    • #9
    • 16th May 19, 4:56 PM
    As already advised, bite their hands off for the refund... ultimately you have no rights to a refund based on the scenario you are suggesting, you are ultimately relying on their goodwill (keep in mind this can be quickly used up)
    • JJ Egan
    • By JJ Egan 16th May 19, 5:31 PM
    • 12,332 Posts
    • 5,556 Thanks
    JJ Egan
    But it's not fit for purpose (keeping my daughter safe!)
    Originally posted by Pregocherry



    The independant advisor as not backed up that claim .


    This not fit flopping about is it due to the seat being to big ??


    Is this a seat for your car and the childs size or just a seat you choose .( as per Pinkshoes reply )
    • LilElvis
    • By LilElvis 16th May 19, 5:37 PM
    • 4,331 Posts
    • 11,517 Thanks
    LilElvis
    But it's not fit for purpose (keeping my daughter safe!)
    Originally posted by Pregocherry
    Presumably the seat complies with the relevant safety standards so is "fit for purpose". It's just not fit for your purpose - fitting your car and your child. It's like buying a pair of trousers that are five sizes too big and then claiming they're not fit for purpose because they fall round your ankles.
    • ThumbRemote
    • By ThumbRemote 16th May 19, 7:27 PM
    • 4,010 Posts
    • 5,098 Thanks
    ThumbRemote
    But it's not fit for purpose (keeping my daughter safe!)
    Originally posted by Pregocherry
    Are you sure. You've already said that the expert said it was "ok but not perfect". To me, OK means it is safe. If it was unsafe, surely they'd have said this.

    You may get more suggestions if you say what car seat it was, and what model car.
    • hollydays
    • By hollydays 16th May 19, 9:40 PM
    • 17,237 Posts
    • 13,427 Thanks
    hollydays
    I find most people who buy car seats buy for fashion or price.

    The way you should buy is checking out if the manufacture says the seat is suitable for your car.
    You didn't.
    Thats not the retailers problem.
    • hollydays
    • By hollydays 16th May 19, 9:43 PM
    • 17,237 Posts
    • 13,427 Thanks
    hollydays
    Before purchasing, I did ask the retailer and they said it should fit in my car no problem. But I had to have the seat so upright, it caused my daughter to flop forward, to the point her head was between her knees when she fell asleep, which is dangerous. The independent expert I had look at it said the only way round this was to roll up a towel and place it under the seat, which is not what I paid almost 200 to have to do!
    Originally posted by Pregocherry
    200. So you chose this seat why exactly?
    Exactly who was this independant expert. A rolled up towel is not safe
    Last edited by hollydays; 16-05-2019 at 10:04 PM.
    • sheramber
    • By sheramber 17th May 19, 6:53 PM
    • 6,401 Posts
    • 4,816 Thanks
    sheramber
    How old is your child and what seat did you buy.
    • Colin_Maybe
    • By Colin_Maybe 17th May 19, 7:51 PM
    • 3,988 Posts
    • 2,277 Thanks
    Colin_Maybe
    so I paid an independent, registered car seat professional to physically check it
    There is such a thing???

    Out of interest how much did they charge?
    • mattyprice4004
    • By mattyprice4004 18th May 19, 10:08 AM
    • 3,952 Posts
    • 3,534 Thanks
    mattyprice4004
    The child fits in the seat fine, it's the fit with your car that's the problem.
    That's not the retailer or manufacturer's fault - always test fit before buying.

    The retailer owes you nothing at this point.
    • sheramber
    • By sheramber 18th May 19, 12:39 PM
    • 6,401 Posts
    • 4,816 Thanks
    sheramber
    All the car seats I have seen for younger children have a harness fitted to restrain the child,

    The booster seats for older children use the safety belts fitted to the car.

    So how does the child's head fall down to her knees when she falls asleep?
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,180Posts Today

6,148Users online

Martin's Twitter