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  • FIRST POST
    • FizzyPop
    • By FizzyPop 14th May 19, 6:56 PM
    • 19Posts
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    FizzyPop
    Halifax bank account closed
    • #1
    • 14th May 19, 6:56 PM
    Halifax bank account closed 14th May 19 at 6:56 PM
    I have a couple of questions.

    I currently bank with Halifax. I have 1 Halifax current account and 7 savings accounts attached to it. Iíve banked with them for maybe 4 years now. Today I received a text saying that after a review, a decision to close the account in 60 days has been made and that account facilities have been withdrawn. I probably have about £650 in there across all accounts. I called up to enquire about the closure and got passed on to account review/specialist team. The lady I spoke to was quite nice and first asked why I had so many accounts to which I replied that a few of them were meant to be closed and it was not my fault that they hadnít been. (I havenít actually been using all 7 savings accounts for this reason). She then queried a few of the transactions on the account, namely from Etsy and cashback websites. She asked whether I had proof of the source of these funds. She wasnít able to tell me what would be acceptable proof and merely asked Ďyou have an account with them donít you?í and then said to ask local branch about what to bring.

    Before anyone asks, I sell household stuff on Etsy, things that have been used previously but that Iíve not managed to shift on gumtree or ebay.

    My question is: what is considered sufficient proof of the source of the funds? Cashback websites are easy as I can just log in and show the payments being made. Etsy I wasnít sure whether I had to print off invoices or whether showing them the email that clearly states the value of the funds being put into the account. Just to say the actual transaction amounts are about £15 and £30 from the cashback websites and about £400 from Etsy.

    I know I can just ask my local branch but I wanted to bring it in one go as opposed to doing it over several visits (unless of course they ask for extra information).

    Iím quite shocked about the situation especially as I always thought Halifax was one of the nicer banks. Iíd understand if I was commiting fraud or money laundering but to just close an account out of the blue seems unjustified, especially as Iíve had cashback payments on and off over the time that Iíve been with them and the same with Etsy payments. Itís not something new.

    Thanks in advance for any help.
Page 2
    • FizzyPop
    • By FizzyPop 17th May 19, 8:51 PM
    • 19 Posts
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    FizzyPop
    Have you phoned the account review team on the number on the letter? This version of an account closure letter is usually sent where they suspect fraud and takes into account everything on credit reference files, fraud prevention agencies and internal account info. Note the subtle difference from other account closure letters from LBG - that it doesn't ban you from applying for new accounts with them in future if you want to. If you are deemed an acceptable risk on a new application in future, they will let you have other accounts but for whatever reason aren't happy with your current risk level with your current circumstances AT THIS TIME. Ring them on Monday, give them the reference number and see what they have to say. It may be just 'you don't meet our criteria'.
    Originally posted by Ed-1
    Thank you. With these letters, does it mean they will place a CIFAS marker? Thatís the part Iím most worried about. I can prove where all the money came from. I donít care whether they open the accounts back up, just whether they place unjustifiable markers.

    Iíll call them up on Monday. Will wait for CIFAS confirmation before going into branch.
    • Ed-1
    • By Ed-1 17th May 19, 9:03 PM
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    Ed-1
    Thank you. With these letters, does it mean they will place a CIFAS marker? That’s the part I’m most worried about. I can prove where all the money came from. I don’t care whether they open the accounts back up, just whether they place unjustifiable markers.

    I’ll call them up on Monday. Will wait for CIFAS confirmation before going into branch.
    Originally posted by FizzyPop
    Possibly but not necessarily. It depends what they've picked up on. Have you applied for any LBG accounts recently? If you check your Experian credit file it will almost certainly have some unrecorded enquiries on there from LBG. If there are several it may tell you that they've been monitoring your activity.

    The issue was raised in Parliament in 2011. It even quotes the letter:

    https://hansard.parliament.uk/commons/2011-11-15/debates/11111553000004/BankAccountFraud

    “recent risk assessment on your accounts has highlighted concerns and as a result we have taken the decision to close all the accounts you currently hold with us in two months time...in the meantime, I have placed a block on all your accounts which stop all transactions”.
    • FizzyPop
    • By FizzyPop 17th May 19, 10:07 PM
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    FizzyPop
    Possibly but not necessarily. It depends what they've picked up on. Have you applied for any LBG accounts recently? If you check your Experian credit file it will almost certainly have some unrecorded enquiries on there from LBG. If there are several it may tell you that they've been monitoring your activity.
    Originally posted by Ed-1
    Yes, I have. That must be what triggered them to look into it.

    Oh and by the way, I checked the letter again. Everything is the same as the letter you posted except mine just says it’s from Lloyds Banking Group, not APAF. Not sure if that makes a difference. Either case will still issue an SAR to CIFAS.
    • Ed-1
    • By Ed-1 17th May 19, 10:16 PM
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    Ed-1
    Yes, I have. That must be what triggered them to look into it.

    Oh and by the way, I checked the letter again. Everything is the same as the letter you posted except mine just says it’s from Lloyds Banking Group, not APAF. Not sure if that makes a difference. Either case will still issue an SAR to CIFAS.
    Originally posted by FizzyPop
    You'll need to do some digging.

    Send SARs to:
    • CIFAS (I'd be surprised if anything is on there given what you've said);
    • National Hunter;
    • Synectics Solutions;
    • Lloyds (if you've had anything with them) and separately, HBOS, requesting all information held including customer notes.

    Also check Experian through MSE Credit Club and look at the searches.

    That should give you a picture of what's going on. And ring them on Monday.

    It's the same department that sent the letter (APAF). It's just they've updated their letters with new non-0845 numbers (it's now in Arial font etc.).
    Last edited by Ed-1; 17-05-2019 at 10:19 PM.
    • FizzyPop
    • By FizzyPop 17th May 19, 11:55 PM
    • 19 Posts
    • 2 Thanks
    FizzyPop
    You'll need to do some digging.

    Send SARs to:
    • CIFAS (I'd be surprised if anything is on there given what you've said);
    • National Hunter;
    • Synectics Solutions;
    • Lloyds (if you've had anything with them) and separately, HBOS, requesting all information held including customer notes.

    Also check Experian through MSE Credit Club and look at the searches.

    That should give you a picture of what's going on. And ring them on Monday.

    It's the same department that sent the letter (APAF). It's just they've updated their letters with new non-0845 numbers (it's now in Arial font etc.).
    Originally posted by Ed-1
    Thank you so much! Got all the SARís ready to post out on Monday.

    Funnily enough I did have some unrecorded enquiries but the weird thing is that they were searching my dads name (who has had an account with Lloyds for many years now, probably 10+ years). Not sure what to make of that. I mean why are searches for him appearing on my credit report? Really hope nothing happens to his account.

    Once I find out anything I will update this thread.
    • Candyapple
    • By Candyapple 18th May 19, 9:03 AM
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    Candyapple
    It sounds like you are financially associated with your dad. Have you ever applied for anything jointly with him? Or have a joint bank account/mortgage?

    Do you share the same first name/letter?

    Have you checked all 3 of your files with MSE Credit Club (Experian) Clearscore (Equifax) and Noddle (Call Credit)?
    I'm a Board Guide on the Credit Cards, Loans, Credit Files & Ratings boards. I'm a volunteer to help the boards run smoothly, and I can move and merge threads there. Any views are mine and not the official line of moneysavingexpert.com
    • lopsyfa
    • By lopsyfa 18th May 19, 9:46 AM
    • 159 Posts
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    lopsyfa
    You can submit the CIFAS SAR online - no need to wait till Monday or spend money on postage.

    www.cifas.org.uk/contact-us/subject-access-request/subject-access-request-form
    • FizzyPop
    • By FizzyPop 18th May 19, 11:58 AM
    • 19 Posts
    • 2 Thanks
    FizzyPop
    It sounds like you are financially associated with your dad. Have you ever applied for anything jointly with him? Or have a joint bank account/mortgage?

    Do you share the same first name/letter?

    Have you checked all 3 of your files with MSE Credit Club (Experian) Clearscore (Equifax) and Noddle (Call Credit)?
    Originally posted by Candyapple
    Thatís odd as Iím not financially associated with him. Weíve never applied for anything jointly together at all, no financial services or anything.

    No we donít share the same first name either. His first name is my pre-surname but thatís about it. Iíve never used my pre-surname on any of my bank accounts except the first account I ever opened with Barclays as a student which I still have today.

    Iíve only checked MSE Credit Club. Is it worth checking the others?
    • FizzyPop
    • By FizzyPop 18th May 19, 12:02 PM
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    FizzyPop
    You can submit the CIFAS SAR online - no need to wait till Monday or spend money on postage.

    www.cifas.org.uk/contact-us/subject-access-request/subject-access-request-form
    Originally posted by lopsyfa
    I did that, but said it couldnít verify me. It kept asking different questions about what bank accounts I have out of a selection and as Iíve been taking part in switching offers, I had more than 1 of the options given so selected 1 at random as wouldnít allow me to select 2.

    I need to issue SARs to the others anyway so I donít mind posting off.
    • FizzyPop
    • By FizzyPop 18th May 19, 12:24 PM
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    FizzyPop
    I’ve just checked Equifax and Callcredit and there's nothing extra or any weird searches on there.
    • Candyapple
    • By Candyapple 18th May 19, 2:13 PM
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    Candyapple
    Thatís odd as Iím not financially associated with him. Weíve never applied for anything jointly together at all, no financial services or anything.

    No we donít share the same first name either. His first name is my pre-surname but thatís about it. Iíve never used my pre-surname on any of my bank accounts except the first account I ever opened with Barclays as a student which I still have today.
    Originally posted by FizzyPop
    When you are in the credit report, click on 'Financial Associations' - what does it say?

    Regarding the searches under your dad's name - what does it say next to 'Application Type'?
    I'm a Board Guide on the Credit Cards, Loans, Credit Files & Ratings boards. I'm a volunteer to help the boards run smoothly, and I can move and merge threads there. Any views are mine and not the official line of moneysavingexpert.com
    • Ed-1
    • By Ed-1 18th May 19, 2:19 PM
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    Ed-1

    Regarding the searches under your dad's name - what does it say next to 'Application Type'?
    Originally posted by Candyapple
    Presumably:

    • FizzyPop
    • By FizzyPop 18th May 19, 2:28 PM
    • 19 Posts
    • 2 Thanks
    FizzyPop
    When you are in the credit report, click on 'Financial Associations' - what does it say?

    Regarding the searches under your dad's name - what does it say next to 'Application Type'?
    Originally posted by Candyapple
    It says ‘You have no financial associations’.

    Application type is ‘Unrecorded enquiry’. Really confused as just checked and out of all 5 unrecorded enquiries that they did, only 1 of them shows as my name and the rest my dads. Also I got my dad to check his report and all 4 of those coincide with what’s shown for him. Again for him no financial associations.
    • Ed-1
    • By Ed-1 18th May 19, 2:29 PM
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    Ed-1
    It says ĎYou have no financial associationsí.

    Application type is ĎUnrecorded enquiryí. Really confused as just checked and out of all 5 unrecorded enquiries that they did, only 1 of them shows as my name and the rest my dads. Also I got my dad to check his report and all 4 of those coincide with whatís shown for him. Again for him no financial associations.
    Originally posted by FizzyPop
    Are his LBG accounts still working?
    • FizzyPop
    • By FizzyPop 18th May 19, 2:30 PM
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    FizzyPop
    Presumably:

    Originally posted by Ed-1
    Close, says ĎSearched by: LLOYDS BANK (WAS LLOYDS TSB BANK)í
    • FizzyPop
    • By FizzyPop 18th May 19, 2:32 PM
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    • 2 Thanks
    FizzyPop
    Are his LBG accounts still working?
    Originally posted by Ed-1
    Yes. They havenít closed his account.
    • Ed-1
    • By Ed-1 18th May 19, 2:33 PM
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    Ed-1
    Close, says ĎSearched by: LLOYDS BANK (WAS LLOYDS TSB BANK)í
    Originally posted by FizzyPop
    • Ed-1
    • By Ed-1 18th May 19, 2:42 PM
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    Ed-1
    Yes. They haven’t closed his account.
    Originally posted by FizzyPop
    All seems very strange. All I can suggest is to wait for the SARs and see if they shed any more light on what they've picked up on (or think they've picked up on).
    • FizzyPop
    • By FizzyPop 18th May 19, 2:47 PM
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    • 2 Thanks
    FizzyPop
    All seems very strange. All I can suggest is to wait for the SARs and see if they shed any more light on what they've picked up on (or think they've picked up on).
    Originally posted by Ed-1
    Thanks. Hopefully I should have everything by the end of next week.
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