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  • FIRST POST
    • BenParker
    • By BenParker 16th Apr 19, 3:25 PM
    • 1Posts
    • 0Thanks
    BenParker
    Letter from Brachers Legal Services re: 'American Express Services'
    • #1
    • 16th Apr 19, 3:25 PM
    Letter from Brachers Legal Services re: 'American Express Services' 16th Apr 19 at 3:25 PM
    Hi all

    Iíve had a letter through from Brachers LLP, who appear to specialise in debt recovery. I can't share an image of the letter as I'm a new poster, but it's on company-headed paper and reads:

    'Dear Sir

    Our client: American Express Services
    Confirmation of your contact details

    We are writing to confirm your correct contact details to ensure you receive important information from us promptly and by your preferred contact method.

    Please call us as soon as possible on 01622 767645, quoting reference number AME: Redacted. When you call, we will ask you to confirm that the contact details we have on file are accurate. You can also tell us how you would prefer to be contacted in future. We are available to assist you Monday to Friday between the hours of 8am and 6pm.

    If we do not hear from you, we will assume the contact details we currently have on file are correct.

    Yours faithfully,
    Brachers LLP'


    To my knowledge I donít hold any products or services with American Express. I have two credit cards, a Mastercard with MBNA (not sure if there is a relationship with AmEx here I am unaware of?) with a few hundred pounds to be paid off, and a Visa with Barclaycard, which has been paid off in full and the account is currently dormant.

    As a result of receiving this letter, I also logged in to check my latest credit report - and thereís nothing which indicates any change in my score or circumstances.

    I spoke to the person identified on the Brachers letter this morning on the phone (going through the main switchboard), who asked me to confirm my address details, which I did as these were on the letter Iíd received. He then asked for my date of birth, which I said I didnít feel comfortable disclosing over the phone without fully knowing who Iím speaking to. They refused to give any more information without me giving further personal details.

    I therefore ended the call by saying they could contact me via post using my home address if they wanted to offer any further information about what this related to.

    I was also debating sending a subject access request to Brachers to ask what information they have on file relating to me.

    Has anyone had anything similar and could maybe shed further light on this or offer advice? Is this just a wild phishing attempt?

    Should I be happy to disclose personal information to Brachers over the phone beyond my address?

    Thanks in advance.
Page 1
    • Gary_Dexter
    • By Gary_Dexter 16th Apr 19, 3:44 PM
    • 4,071 Posts
    • 2,563 Thanks
    Gary_Dexter
    • #2
    • 16th Apr 19, 3:44 PM
    • #2
    • 16th Apr 19, 3:44 PM
    If you don't think it's yours then yes request via letter or email a DSAR on the debt or any information they have.

    It's likely they are trying to match a debt with a name and yours came up
    • SnowTiger
    • By SnowTiger 16th Apr 19, 4:23 PM
    • 3,649 Posts
    • 2,647 Thanks
    SnowTiger
    • #3
    • 16th Apr 19, 4:23 PM
    • #3
    • 16th Apr 19, 4:23 PM
    Iíve had a letter through from Brachers LLP, who appear to specialise in debt recovery. I can't share an image of the letter as I'm a new poster, but it's on company-headed paper and reads:

    'Dear Sir

    Our client: American Express Services
    Confirmation of your contact details

    We are writing to confirm your correct contact details to ensure you receive important information from us promptly and by your preferred contact method.

    Please call us as soon as possible on 01622 767645, quoting reference number AME: Redacted. When you call, we will ask you to confirm that the contact details we have on file are accurate. You can also tell us how you would prefer to be contacted in future. We are available to assist you Monday to Friday between the hours of 8am and 6pm.

    If we do not hear from you, we will assume the contact details we currently have on file are correct.

    Yours faithfully,
    Brachers LLP'
    Originally posted by BenParker
    I'd guess they have a list of old debts with partial client details.

    That the letter is addressed 'Dear Sir' and asks you to confirm 'correct contact details' suggests the information they have is incomplete.

    I'd ignore it.

    In this case I think 'confirm your correct contact details' means we don't have your details - please give them to us.
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