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  • FIRST POST
    • freeasabird
    • By freeasabird 16th Apr 19, 9:09 AM
    • 192Posts
    • 61Thanks
    freeasabird
    Nationwide can't transfer Money?
    • #1
    • 16th Apr 19, 9:09 AM
    Nationwide can't transfer Money? 16th Apr 19 at 9:09 AM
    Apparently Nationwide don't allow you to transfer money between accounts through telephone banking. It's a new rule they've introduced.
    Does anyone know why they have introduced this? Now I have to set up online banking or go to the branch to physically transfer the money. And surprise surprise, setting up online banking may involve having a passcode sent to me which may take days. Really inconvenient for me as I don't always have access to the internet. What is the point of telephone banking!
Page 1
    • colsten
    • By colsten 16th Apr 19, 10:41 AM
    • 10,173 Posts
    • 9,336 Thanks
    colsten
    • #2
    • 16th Apr 19, 10:41 AM
    • #2
    • 16th Apr 19, 10:41 AM
    Their website says that you can transfer money using telephone banking instantly between the following accounts held in your name: any Nationwide current account, e-Savings, Monthly Income 60+, InvestDirect, CashBuilder, Cash ISA and Smart Account.

    https://www.nationwide.co.uk/support/ways-to-bank/telephone-banking/terms-and-conditions#xtab:twistyitem3-security-data

    So if it's one of the above you want to do, and it doesn't work, you should ask them why it doesn't.
    • freeasabird
    • By freeasabird 16th Apr 19, 7:39 PM
    • 192 Posts
    • 61 Thanks
    freeasabird
    • #3
    • 16th Apr 19, 7:39 PM
    • #3
    • 16th Apr 19, 7:39 PM
    Thank you Colsten. I managed to talk to someone who didn't come from 'the computer says no' school of customer service and I sorted it out.
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