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  • FIRST POST
    • Traceybanham6679
    • By Traceybanham6679 16th Apr 19, 6:52 AM
    • 4Posts
    • 0Thanks
    Traceybanham6679
    Brought car working 15 mins engine failure light come on
    • #1
    • 16th Apr 19, 6:52 AM
    Brought car working 15 mins engine failure light come on 16th Apr 19 at 6:52 AM
    I bought car yesterday and within 15 minutes I had to stop as the engine failure warning light came on I called up the place that I bought it from and the gentleman came straight out and gave me one of his other cars to use to get home with and he was going to take the car I was buying to the Renault garage and get it analysed was just wondering where I would stand if it shows a major problem does he have to refund me or repair it? any advice would be absolutely brilliant also I've noticed when reading through all the paperwork that I've got now that's said aircon is not working poor radiator condition is this something that he should fix as well as on the advert it's stated air-conditioning?
Page 1
    • AdrianC
    • By AdrianC 16th Apr 19, 7:29 AM
    • 21,906 Posts
    • 20,632 Thanks
    AdrianC
    • #2
    • 16th Apr 19, 7:29 AM
    • #2
    • 16th Apr 19, 7:29 AM
    You bought it from a trader?

    How much?
    • Traceybanham6679
    • By Traceybanham6679 16th Apr 19, 7:46 AM
    • 4 Posts
    • 0 Thanks
    Traceybanham6679
    • #3
    • 16th Apr 19, 7:46 AM
    • #3
    • 16th Apr 19, 7:46 AM
    Yeah from trader and 3200 car first reg Jan 2011
    • foxy-stoat
    • By foxy-stoat 16th Apr 19, 8:00 AM
    • 4,002 Posts
    • 2,323 Thanks
    foxy-stoat
    • #4
    • 16th Apr 19, 8:00 AM
    • #4
    • 16th Apr 19, 8:00 AM
    Give them 1 chance to fix it then reject it if the same fault appears.

    I would take it to your trusted garage when you get the car back, get them to scan the ecu as well for piece of mind.

    As for the air conditioning, if it wasn't working when you test drove it and the receipt sayings it is sold not working then not sure where you go from there.
    • neilmcl
    • By neilmcl 16th Apr 19, 9:37 AM
    • 12,843 Posts
    • 9,621 Thanks
    neilmcl
    • #5
    • 16th Apr 19, 9:37 AM
    • #5
    • 16th Apr 19, 9:37 AM
    Give them 1 chance to fix it then reject it if the same fault appears
    Originally posted by foxy-stoat
    Only if you want to keep the car. You do have the legal right to reject it for a full refund should you choose.
    • Traceybanham6679
    • By Traceybanham6679 16th Apr 19, 10:10 AM
    • 4 Posts
    • 0 Thanks
    Traceybanham6679
    • #6
    • 16th Apr 19, 10:10 AM
    • #6
    • 16th Apr 19, 10:10 AM
    Thanks all of you and to be honest had heating on when text drove it but now found in paperwork saying was faulty at last service
    • m0bov
    • By m0bov 16th Apr 19, 11:14 AM
    • 1,480 Posts
    • 987 Thanks
    m0bov
    • #7
    • 16th Apr 19, 11:14 AM
    • #7
    • 16th Apr 19, 11:14 AM
    Was it pointed out to you? If not and it was'nt made clear then I'd expect the AC to be working. Car (and dealer!) sound dodgy.
    • reddwarf2002
    • By reddwarf2002 16th Apr 19, 11:41 AM
    • 516 Posts
    • 130 Thanks
    reddwarf2002
    • #8
    • 16th Apr 19, 11:41 AM
    • #8
    • 16th Apr 19, 11:41 AM
    Was it pointed out to you? If not and it was'nt made clear then I'd expect the AC to be working. Car (and dealer!) sound dodgy.
    Originally posted by m0bov

    To me the dealer sounds reasonably willing to help by offering a temporary car whilst the car is being looked at. There are worse dealers out there.
    • benbay001
    • By benbay001 16th Apr 19, 11:59 AM
    • 10 Posts
    • 4 Thanks
    benbay001
    • #9
    • 16th Apr 19, 11:59 AM
    • #9
    • 16th Apr 19, 11:59 AM
    If you currently don't have access to the car then you have no way to confirm that the air con isn't working. Currently you only know about the problem from a service report.

    It may well not be, but if you intend to use it as leverage against the dealer just be aware it may have been fixed since the last service.
    • JollyGreeNGiant
    • By JollyGreeNGiant 18th Apr 19, 10:15 AM
    • 4 Posts
    • 1 Thanks
    JollyGreeNGiant
    You can check the MOT history and any failures/advisories for free online (just google it)

    The consumer rights act 2015 applies for car dealers/traders and protects you for up to 6 monts, they have to sell a car that is fit for purpose.

    They also have a right to repair it first, but if they can't you have a right to return the vehicle

    There's a post on which.co.uk all about this and what your rights are
    • Hermione Granger
    • By Hermione Granger 18th Apr 19, 11:09 AM
    • 1,044 Posts
    • 1,742 Thanks
    Hermione Granger
    The consumer rights act 2015 applies for car dealers/traders and protects you for up to 6 monts, they have to sell a car that is fit for purpose.

    They also have a right to repair it first, but if they can't you have a right to return the vehicle

    There's a post on which.co.uk all about this and what your rights are
    Originally posted by JollyGreeNGiant
    Which you need to read.

    The consumer rights act doesn't only protect a consumer for up to 6 months. The only 6 month stipulation is that if goods fail within this time period then the fault is assumed to have been there at the time of sale unless the dealer can prove otherwise.
    Consumers generally have up to 6 years from the time of purchase (in England and Wales) and in Scotland it's 5 years from when you become aware of the problem.

    Your comment about having to allow the seller a chance to repair the car is also incorrect.
    Provided that it's within the first 30 days, (as is the case here) a consumer can return faulty goods for a full refund and they do not have to give the trader the chance to carry out a repair.
    • DoaM
    • By DoaM 18th Apr 19, 11:51 AM
    • 6,749 Posts
    • 6,666 Thanks
    DoaM
    Provided that it's within the first 30 days, (as is the case here) a consumer can return faulty goods for a full refund and they do not have to give the trader the chance to carry out a repair.
    Originally posted by Hermione Granger
    But the consumer may be required to prove that the fault exists and was inherent (present at the time of sale). This is one of the exceptions to the 6 month "burden of responsibility" rule.
    Diary of a madman
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    Entries of confusion
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