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  • FIRST POST
    • jsdhs
    • By jsdhs 16th Apr 19, 5:42 AM
    • 7Posts
    • 0Thanks
    jsdhs
    CV writing service dispute
    • #1
    • 16th Apr 19, 5:42 AM
    CV writing service dispute 16th Apr 19 at 5:42 AM
    Hi, Not sure if this is the best place to post but here goes.
    I am currently seeking a new contract and one of the agencies online had a link for a CV review service. I sent my CV off and got back what was a comprehensive review, it looked professional so I thought I would spend the money and have my CV professionally written. I also paid extra for a Linkedin page review that would be done at the end.I was told that a writer would be chosen who best matched my work.
    The first draft ( I get 2 reviews in a tight timescale) took my 6 page highly experienced senior management CV and reduced it to 2 pages of incomprehensible garbage, sentences had been merged to create nonsense, serious experience and professional qualifications had been missed and the university attended was listed with its location and next to it they asked for the location suggesting they do not recognise some UK cities. The draft was clearly not written by someone who had an inkling of the position, role, level, industry etc Key information requested by the company was not included or wrongly quoted to my detriment.
    The service included a cover letter which again was clearly not written by anyone with any basic understanding of the positions I would be applying for.
    I immediately wrote to the company expressing my extreme disappointment and pointing out that to correct what was written I would effectively have to re-write my CV myself and send it back. I would have effectively ended up coaching the writer and basically teaching them to write CVs.
    I thought some more and wrote again requesting a full refund, I did this within the 14 day cooling off period that applies to goods and services. My thinking behind this is that seeing what they have written so far I have no confidence in them ever producing a document that would be close to what I expect as a professional service. I have since had an offer of a small percentage which I am not mindful to accept.
    I paid via Paypal using a credit card, I have taken it up with the credit card who asked for very little information and have closed the enquiry very quickly with the charge remaining on the account. I am waiting for their letter as to what their position is.

    I would appreciate any feedback from the forums. Particularly as to whether this comes under paypal or my credit card and if the 14 days cooling off period would still apply being as they delivered a draft.

    Thanks in advance
Page 1
    • mortgageFTB
    • By mortgageFTB 16th Apr 19, 5:54 AM
    • 135 Posts
    • 143 Thanks
    mortgageFTB
    • #2
    • 16th Apr 19, 5:54 AM
    • #2
    • 16th Apr 19, 5:54 AM
    Sorry, but what did you actually expect? Of course the quality is going to be bad and of course they’re not going to highlight the key areas you were thinking of.

    How much was this service?
    • Tigsteroonie
    • By Tigsteroonie 16th Apr 19, 5:59 AM
    • 23,184 Posts
    • 58,181 Thanks
    Tigsteroonie
    • #3
    • 16th Apr 19, 5:59 AM
    • #3
    • 16th Apr 19, 5:59 AM
    What do the company's terms and conditions say about satisfaction with the service and options for refund?
    Mrs Marleyboy

    MSE: many of the benefits of a helpful family, without disadvantages like having to compete for the tv remote

    Proud Parents to an Au-some son
    • MarkN88
    • By MarkN88 16th Apr 19, 7:15 AM
    • 621 Posts
    • 325 Thanks
    MarkN88
    • #4
    • 16th Apr 19, 7:15 AM
    • #4
    • 16th Apr 19, 7:15 AM
    6 pages really does need to be reduced though, far too long for a CV.
    • TELLIT01
    • By TELLIT01 16th Apr 19, 7:34 AM
    • 6,268 Posts
    • 6,959 Thanks
    TELLIT01
    • #5
    • 16th Apr 19, 7:34 AM
    • #5
    • 16th Apr 19, 7:34 AM
    I agree a 6 page CV is 4 pages too long and needed to be reduced to something far more manageable. Back in the days when I used to be involved in recruitment, a CV that length probably wouldn't have even been read. Assumption being, that if somebody can't be more concise and waffle free in the CV what would they be like in the workplace.
    To the specific of the CV writing service, what are their T&Cs? Were to provide them with details of the job you are applying for, and they would tailor the existing CV to fit the role, or were they simply to reduce your generic CV to a more manageable size?
    When I was made redundant quite a few years ago, the company had a comprehensive severance package which covered things like interview techniques, CV preparation and a professionally prepared CV. Shortly after leaving I was contacted by a CV writing company who offered an initial free check, and it should come as no surprise that they claimed that my current CV was basically rubbish and they would rewrite for a fat fee. I declined.

    Any CV writing service can only do a job effectively if they know you, your work background, and the job(s) you are applying for. Did you have that much contact with them?
    • Exodi
    • By Exodi 16th Apr 19, 8:11 AM
    • 484 Posts
    • 593 Thanks
    Exodi
    • #6
    • 16th Apr 19, 8:11 AM
    • #6
    • 16th Apr 19, 8:11 AM
    So as said above, 6 pages is way too long - 1-2 is the accepted standard (maximum).

    Secondly in regards to claiming for your CC provider/PayPal - I'd imagine this product (like a lot of digital products) requires you to waive your rights to refund.

    Reason being, there would otherwise be nothing stopping every consumer purchasing this product, receiving the goods (content) and requesting a refund whilst still retaining the goods (content). The goods will also be personalised and would typically be exempt from refund like other personalised goods.

    I know that's not what you're doing but I'd imagine that's how the CC/PayPal will see it, and what the provider will argue.

    I googled 'CV writing service' and the terms of the first website I clicked on.

    Cancellation & Returns Policy:

    The service provided by PROVIDOR are goods 'made to consumer's specifications or clearly personalised'. It is for this reason that our services are exempt
    Know what you don't
    • jsdhs
    • By jsdhs 16th Apr 19, 11:15 AM
    • 7 Posts
    • 0 Thanks
    jsdhs
    • #7
    • 16th Apr 19, 11:15 AM
    • #7
    • 16th Apr 19, 11:15 AM
    Cancellation policies should not effect your statutory rights and the service/product provided are not as advertised.

    As for the length of CV, perfectly normal in my line of work and as for not getting read a lot of the time they are filtered automatically via keywords. I have spoken to many HR department, recruitment agencies and project managers over time as I work on projects and therefore change positions quite often so therefore a longer CV is the norm for the industry. Interestingly enough the critique they produced had no reference to the length of the CV provided

    The "effort" put forward was nonsense, I was promised I would be matched with someone who suited the role, this clearly did not happen.
    Last edited by jsdhs; 16-04-2019 at 11:18 AM.
    • Exodi
    • By Exodi 16th Apr 19, 1:24 PM
    • 484 Posts
    • 593 Thanks
    Exodi
    • #8
    • 16th Apr 19, 1:24 PM
    • #8
    • 16th Apr 19, 1:24 PM
    Cancellation policies should not effect your statutory rights and the service/product provided are not as advertised.

    As for the length of CV, perfectly normal in my line of work and as for not getting read a lot of the time they are filtered automatically via keywords. I have spoken to many HR department, recruitment agencies and project managers over time as I work on projects and therefore change positions quite often so therefore a longer CV is the norm for the industry. Interestingly enough the critique they produced had no reference to the length of the CV provided

    The "effort" put forward was nonsense, I was promised I would be matched with someone who suited the role, this clearly did not happen.
    Originally posted by jsdhs
    I'm siding with you on this, I'm just preparing you for the inevitable issues you'll face.

    I'm confused about your comment regarding cancellation policies effecting your statutory rights - you do not have a statutory right to a refund of a personalised item without cause (for obvious reasons). You are entitled to a refund if the item is faulty, which you'll have to evidence.

    If your personal experience is that a 6 page CV is acceptable in your industry then run with it. Personally I have both directly and indirectly recruited and considered a fair amount of CV's, and a 6 page CV would make me roll my eyes on a good day. In fact you'll find a general consensus of this in the majority of industries, unless you're a vampire and are 1,000+ years old, I can't think of how you'd fill 6 pages without waffling.

    I think your last point was sadly just sales spiel. It would almost certainly be Greg on his apprenticeship copying and pasting from "MASTER TEMPLATE - ENGINEERING CV".
    Know what you don't
    • lincroft1710
    • By lincroft1710 16th Apr 19, 2:43 PM
    • 11,752 Posts
    • 10,182 Thanks
    lincroft1710
    • #9
    • 16th Apr 19, 2:43 PM
    • #9
    • 16th Apr 19, 2:43 PM
    This really should be in "Consumer Rights" rather than "Employment"
    • jonnygee2
    • By jonnygee2 16th Apr 19, 6:45 PM
    • 1,151 Posts
    • 1,146 Thanks
    jonnygee2
    The draft was clearly not written by someone who had an inkling of the position, role, level, industry etc
    You are a senior manager in a specialised industry. Sorry to be blunt but did it not occur to you that people with with knowledge and experience at your level, in your specific industry, were unlikely to be working for online CV writing services?
    • jsdhs
    • By jsdhs 17th Apr 19, 6:02 AM
    • 7 Posts
    • 0 Thanks
    jsdhs
    CV writing service, dreadful draft!
    I have posted this elsewhere but it has been suggested I put it here.

    I am currently seeking a new contract and one of the agencies online had a link for a CV review service. I sent my CV off and got back what was a comprehensive review, it looked professional so I thought I would spend the money and have my CV professionally written. I also paid extra for a Linkedin page review that would be done at the end.I was told that a writer would be chosen who best matched my work.
    The first draft ( I get 2 reviews in a tight timescale) took my 6 page highly experienced senior management CV and reduced it to 2 pages of incomprehensible garbage, sentences had been merged to create nonsense, serious experience and professional qualifications had been missed and the university attended was listed with its location and next to it they asked for the location suggesting they do not recognise some UK cities. The draft was clearly not written by someone who had an inkling of the position, role, level, industry etc Key information requested by the company was not included or wrongly quoted to my detriment.
    The service included a cover letter which again was clearly not written by anyone with any basic understanding of the positions I would be applying for.
    I immediately wrote to the company expressing my extreme disappointment and pointing out that to correct what was written I would effectively have to re-write my CV myself and send it back. I would have effectively ended up coaching the writer and basically teaching them to write CVs.
    I thought some more and wrote again requesting a full refund, I did this within the 14 day cooling off period that applies to goods and services. My thinking behind this is that seeing what they have written so far I have no confidence in them ever producing a document that would be close to what I expect as a professional service. I have since had an offer of a small percentage which I am not mindful to accept.
    I paid via Paypal using a credit card, I have taken it up with the credit card who asked for very little information and have closed the enquiry very quickly with the charge remaining on the account. I am waiting for their letter as to what their position is.

    I would appreciate any feedback from the forums. Particularly as to whether this comes under paypal or my credit card and if the 14 days cooling off period would still apply being as they delivered a draft.

    Thanks in advance
    • Tigsteroonie
    • By Tigsteroonie 17th Apr 19, 6:04 AM
    • 23,184 Posts
    • 58,181 Thanks
    Tigsteroonie
    Could you answer the question I asked on your other thread:

    What did the terms & conditions say about satisfaction / dissatisfaction with the product and refunds? (as in, the particular T&C for the company that you chose]

    As somebody else mentioned, bespoke/personalised goods and services tend to be exempt.
    Last edited by Tigsteroonie; 17-04-2019 at 6:06 AM.
    Mrs Marleyboy

    MSE: many of the benefits of a helpful family, without disadvantages like having to compete for the tv remote

    Proud Parents to an Au-some son
    • LadyDee
    • By LadyDee 17th Apr 19, 6:15 AM
    • 3,604 Posts
    • 3,840 Thanks
    LadyDee
    OP, from what I understand, having friends who worked in HR - a 6 page CV is far too long. Companies could receive 100s of applications for a job and wading through 6 pages is just too much. The best CV is short, sharp and cover the specifics likely to appeal to the first reader of that CV and relate to the position being applied for. All the detail should be given in a covering letter.

    I think the company has made a very bad job of trying to get all your experience/qualifications into the "ideal" two pages.

    Maybe a claim to PP of not as described would work, but others will be along to help with that. Has your credit card provider given you any idea when their decision will be made?
    • Aylesbury Duck
    • By Aylesbury Duck 17th Apr 19, 7:17 AM
    • 3,475 Posts
    • 4,691 Thanks
    Aylesbury Duck
    Could you answer the question I asked on your other thread:

    What did the terms & conditions say about satisfaction / dissatisfaction with the product and refunds? (as in, the particular T&C for the company that you chose]

    As somebody else mentioned, bespoke/personalised goods and services tend to be exempt.
    Originally posted by Tigsteroonie
    This is the pertinent question which remains unanswered on this and the other thread. I agree that a personalised service like this will be exempt from the 14 day cooling-off period. It's up to you (OP) to prove the service was not fit for purpose. If our credit card company aren't convinced you'll need to put a better case forward.

    How much was the service?
    • jsdhs
    • By jsdhs 17th Apr 19, 9:34 AM
    • 7 Posts
    • 0 Thanks
    jsdhs
    The ts and Cs say all sales are final. However they also claim to be able to connect you with a CV writing expert from my industry.

    There is no criticism of the length of the CV in the critique, they have taken some of my info and added loads of hyperbole then taken experience qualifications and specialities and splurged them into one mess like they had just got bored. Specific vital qualifications have been left off which would demonstrate that they have no idea of what is important in the industry. They have even put the name and location of my Uni then asked next to it for the name and city it is in.

    Service was £180
    • Exodi
    • By Exodi 17th Apr 19, 10:10 AM
    • 484 Posts
    • 593 Thanks
    Exodi
    The ts and Cs say all sales are final. However they also claim to be able to connect you with a CV writing expert from my industry.

    There is no criticism of the length of the CV in the critique, they have taken some of my info and added loads of hyperbole then taken experience qualifications and specialities and splurged them into one mess like they had just got bored. Specific vital qualifications have been left off which would demonstrate that they have no idea of what is important in the industry. They have even put the name and location of my Uni then asked next to it for the name and city it is in.

    Service was £180
    Originally posted by jsdhs
    Validation of 'CV writing expert from your industry' is a very weak point and hugely open to interpretation. I would instead go along the lines of 'not fit for purpose' with your above points as evidence.

    However you've now cast doubt on me as to the suitability of your CV. As you seem to disregard comments about your 6 page CV, I wonder if your CV is actually 'OK' but it's just how you personally assess it. Hyperbole is very common in CV's and the fact you've mentioned they've condensed your CV is almost certainly a good thing. Missing off key qualifications obviously isn't great but I'm pretty sure they give you several FOC revisions to fine-tune it. I'm not sure what relevance them questioning your uni is? Unless you were under the impression you were getting a 'CV writing expert from your industry who's also local to you'.

    I have a feeling you have a bad case of buyers remorse and the sinking realisation that the best person to write about you, is you.
    Know what you don't
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 17th Apr 19, 11:24 AM
    • 5,979 Posts
    • 34,757 Thanks
    Blackbeard of Perranporth
    When I read peoples cv, you need to hit me on page 1. I am not interested that you walked your pet budgie home in 1999!
    Cardiac Arrest - Electrical - Patient unconscious! Heart Attack - Plumbing - Patient conscious!
    Defibrillators Cannot Cure a Heart Attack!
    • Potbellypig
    • By Potbellypig 17th Apr 19, 12:16 PM
    • 403 Posts
    • 274 Thanks
    Potbellypig
    When I read peoples cv, you need to hit me on page 1. I am not interested that you walked your pet budgie home in 1999!
    Originally posted by Blackbeard of Perranporth
    What if the job was for a budgie walker and you needed 20 years of experience in this field. Hey? Didn't think about that one did you hey?!
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 17th Apr 19, 12:57 PM
    • 5,979 Posts
    • 34,757 Thanks
    Blackbeard of Perranporth
    What if the job was for a budgie walker and you needed 20 years of experience in this field. Hey? Didn't think about that one did you hey?!
    Originally posted by Potbellypig
    If you’ve got that experience, I want you on my team today!
    Cardiac Arrest - Electrical - Patient unconscious! Heart Attack - Plumbing - Patient conscious!
    Defibrillators Cannot Cure a Heart Attack!
    • Aylesbury Duck
    • By Aylesbury Duck 17th Apr 19, 4:29 PM
    • 3,475 Posts
    • 4,691 Thanks
    Aylesbury Duck
    If you’ve got that experience, I want you on my team today!
    Originally posted by Blackbeard of Perranporth
    He won't be cheep.
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