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    • Bulwer
    • By Bulwer 15th Apr 19, 5:13 PM
    • 63Posts
    • 54Thanks
    Bulwer
    Capital One letter - legit or not?
    • #1
    • 15th Apr 19, 5:13 PM
    Capital One letter - legit or not? 15th Apr 19 at 5:13 PM
    I got a letter today from Capital One telling me that someone may have attempted to use my personal details to set up a Creditwise account and want me to send an email with a unique reference number to either confirm or deny it was me.

    It was franked mail on headed paper and the email address would appear to be a valid Capital One domain but the letter just looks a bit, well, rubbish. I've worked in IT for many years so know all about phishing scams and this looks legit but just wanted to check as I can't find a reference to this kind of letter anywhere. The lack of a contact number on the letter is what is bugging me.
Page 1
    • zx81
    • By zx81 15th Apr 19, 5:18 PM
    • 21,736 Posts
    • 23,652 Thanks
    zx81
    • #2
    • 15th Apr 19, 5:18 PM
    • #2
    • 15th Apr 19, 5:18 PM
    Call them on a number you trust.
    • Bulwer
    • By Bulwer 15th Apr 19, 5:25 PM
    • 63 Posts
    • 54 Thanks
    Bulwer
    • #3
    • 15th Apr 19, 5:25 PM
    • #3
    • 15th Apr 19, 5:25 PM
    Call them on a number you trust.
    Originally posted by zx81
    Never had any dealings with them but that will be my next step - just thought I would check if anyone else had had one.
    • Bulwer
    • By Bulwer 15th Apr 19, 5:38 PM
    • 63 Posts
    • 54 Thanks
    Bulwer
    • #4
    • 15th Apr 19, 5:38 PM
    • #4
    • 15th Apr 19, 5:38 PM
    I did just phone but got an Indian Call Centre telling me that there was a note saying Creditwise was down a few days ago so perhaps it was that! I'll try again tomorrow as their fraud team go home at 6 apparently. Probably legit but they need to work on their letters if it is as it looks a bit unprofessional which is exactly what you don't want in a legit fraud warning.
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