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  • FIRST POST
    • antony_l
    • By antony_l 15th Apr 19, 10:37 AM
    • 3Posts
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    antony_l
    0 WOW
    Holiday Booked and Then Price Changed by Travel Agent
    • #1
    • 15th Apr 19, 10:37 AM
    0 WOW
    Holiday Booked and Then Price Changed by Travel Agent 15th Apr 19 at 10:37 AM
    Hi,

    Booked a holiday 6 days ago (about 5k) with a decent travel agent (ABTA/ATOL etc) for a holiday next year. Received the usual web confirmation/deposit payment receipt immediately (phase 1) on placing the order and then the full booking confirmation and final details a few days later (phase 2).

    I have just been advised that there was a pricing error and the price has gone up 600.

    In 'normal' consumer law I would be protected from such events - after receiving a confirmed order (phase 2 for sure - arguably at phase 1).

    I am sure there will be terms in their terms of trade, to allow them to do what ever they like, but consumer law would take precedents. How do I stand?

    If its deemed that a contract does not exist yet, when would it - it could mean that until we actually fly out the price could be changed?

    Many thanks for any input.
Page 1
    • stevenhp1987
    • By stevenhp1987 15th Apr 19, 10:47 AM
    • 817 Posts
    • 634 Thanks
    stevenhp1987
    • #2
    • 15th Apr 19, 10:47 AM
    • #2
    • 15th Apr 19, 10:47 AM
    Depends on the terms & conditions of the agent.

    This is fairly common, and most agents will have clauses detailing that contracts are not final until they are ticketed (or similar). A booking confirmation is not a ticket.

    If that's the case then there's not much you can do other than agreeing to the extra 600 or taking your money elsewhere!

    Which agent is it?
    • getmore4less
    • By getmore4less 15th Apr 19, 8:37 PM
    • 35,552 Posts
    • 21,734 Thanks
    getmore4less
    • #3
    • 15th Apr 19, 8:37 PM
    • #3
    • 15th Apr 19, 8:37 PM
    Package holiday regulations should cover such a price change, full refund.
    • antony_l
    • By antony_l 15th Apr 19, 9:07 PM
    • 3 Posts
    • 0 Thanks
    antony_l
    • #4
    • 15th Apr 19, 9:07 PM
    • #4
    • 15th Apr 19, 9:07 PM
    Thanks for the replys, happy to share the Travel agent details later.

    A refund has been offered, so that it not the problem, I want them to stick to the price.

    Your would have thought that a confirmation booking invoice and deposit would amount to something.

    So it sounds like there is no consumer law to help on this one and I am at the mercy on the companies terms of trade. Which as most travel agent terms appear to allow any price changes up until 30 days before the holiday I think.

    I wish I could get away with this is my day job retailing sports equipment, sales of good act does not allow such practice.......
    • cubegame
    • By cubegame 16th Apr 19, 6:50 AM
    • 1,679 Posts
    • 906 Thanks
    cubegame
    • #5
    • 16th Apr 19, 6:50 AM
    • #5
    • 16th Apr 19, 6:50 AM
    Just as a point of clarity.....there is no such thing as a decent travel agent.....even if their marketing suggests there is!
    • koalakoala
    • By koalakoala 16th Apr 19, 6:54 AM
    • 160 Posts
    • 74 Thanks
    koalakoala
    • #6
    • 16th Apr 19, 6:54 AM
    • #6
    • 16th Apr 19, 6:54 AM
    I don't think it's right either. if you agree a deal that should be it.
    Take a refund and look elsewhere
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