Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Marco84
    • By Marco84 13th Apr 19, 9:02 PM
    • 434Posts
    • 209Thanks
    Marco84
    Please tell me I'm having a late April's fools from Spark.
    • #1
    • 13th Apr 19, 9:02 PM
    Please tell me I'm having a late April's fools from Spark. 13th Apr 19 at 9:02 PM
    I just had an e-mail from Spark saying "At the moment your monthly Direct Debit is!£50, but based on your meter reads, it looks like your payment should increase to!£108.01. This will help to pay back your outstanding balance over the next six months, while covering the extra energy you’re likely to use over the colder winter months."

    Of course they send it just before closing for the weekend.

    Back story: I moved into my one bed Marionette in middle of Feb and Spark was the current supplier. They set me up and said £50 will cover me.

    From Feb until Apirl all I been doing is renovating and decorating (washing and cooking at parents) no TV, led light bulbs, central heating on average 2 hours a day.

    My Feb bill was £4 electric and £5 gas. They take £50 for the month as expected. I'm £40 in credit.

    Looking at my March bill today after the e-mail is where it gets confusing (same low usage as Feb) it says I submitted £2 (13 kWh) electric yet they added their own estimation of £12 (81 kWh) and charged me for their estimation over my submitted accurate reading.
    The same story with gas my 6 units vs their 18.

    That brings my current balance to them 41p... and apparently my June gas and electricity estimation (on a 1 bed Marionette) is ££223.17... I've only started normal household usage in Apirl and haven't submitted that reading yet!

    What on earth is going on? It's a worry I can do without and I can't even call them until Monday.
Page 1
    • Neil Jones
    • By Neil Jones 13th Apr 19, 9:21 PM
    • 1,978 Posts
    • 1,358 Thanks
    Neil Jones
    • #2
    • 13th Apr 19, 9:21 PM
    • #2
    • 13th Apr 19, 9:21 PM
    Your direct debit is only ever an estimate of usage, it means nothing on its own. The estimate for June is what it is - an estimate. Until you can figure out how to install a flux capacitor into a Delorean, ignore it.

    You won't use anywhere near that amount of gas and/or electricity in June especially if we have another heatwave like we had last year which went on for weeks and everybody lived under electric fans. Its a common misconception for somebody to look at a bill for the coldest month of the year, multiply the amount by 12 and have to be scraped off the floor afterwards - what you use October-March is the bulk of the year's energy. After that you're just into basically showering, cooking, hot water for cleaning, etc and gas will probably drop into next to sod all usage after the end of April.

    Anyway if you're submitting readings and they're adding estimates on afterwards that means your readings are out of sync with the billing period. To avoid this submit your readings closer to that date, ideally the day before where possible.
    • Marco84
    • By Marco84 13th Apr 19, 9:48 PM
    • 434 Posts
    • 209 Thanks
    Marco84
    • #3
    • 13th Apr 19, 9:48 PM
    • #3
    • 13th Apr 19, 9:48 PM
    It says they will take £108 from now on instead of £50 a month. It's a big jump I can't afford and it seems for no reason, I wont even use £50, they using their own made up figures.

    And I always submit my readings when they request them usually a week before the bill, but they still estimating away.
    • Marco84
    • By Marco84 13th Apr 19, 10:05 PM
    • 434 Posts
    • 209 Thanks
    Marco84
    • #4
    • 13th Apr 19, 10:05 PM
    • #4
    • 13th Apr 19, 10:05 PM
    I just checked my eletric meter now. On 31st March I submitted reading 18811. My meter now reads 2 weeks later 18851. Their random estimate that overuled my reading is 18892. They doing a more than 100% increase on my DD for what?
    • Mr.Generous
    • By Mr.Generous 13th Apr 19, 10:29 PM
    • 2,354 Posts
    • 3,482 Thanks
    Mr.Generous
    • #5
    • 13th Apr 19, 10:29 PM
    • #5
    • 13th Apr 19, 10:29 PM
    Change supplier ASAP cancel the DD and pay the actual usage bill as and when due.
    • Marco84
    • By Marco84 13th Apr 19, 11:01 PM
    • 434 Posts
    • 209 Thanks
    Marco84
    • #6
    • 13th Apr 19, 11:01 PM
    • #6
    • 13th Apr 19, 11:01 PM
    Will it cause any issues changing supplier/cancelling, while they pulling out random estimates?
    I'm concerned as I'm on a shoe string at the moment and got no room for error financially. I've always been so careful with utilities and this has unnerved me.
    • D_M_E
    • By D_M_E 14th Apr 19, 6:34 PM
    • 2,410 Posts
    • 71,374 Thanks
    D_M_E
    • #7
    • 14th Apr 19, 6:34 PM
    • #7
    • 14th Apr 19, 6:34 PM
    My respose to that would be to cancel the DD before any more money is taken by them and, when they get on and complain, tell them why and state that the bill payer is a low user and that, as such, bills for accurate supplied readings would be paid on receipt, all estimated bills would be ignored but bills based on actual readings supplied either by the bill payer or their meter reader(s) would be paid.

    Would also tell them that actual photos of the readings given would be supplied on request.

    EDIT - would also watch the bank account in case they try and reinstate the DD.
    • Spark Energy: Jenny
      Verified User verified user
    • By Spark Energy: Jenny Verified User verified user 15th Apr 19, 7:50 AM
    • 224 Posts
    • 65 Thanks
    Spark Energy: Jenny
    • #8
    • 15th Apr 19, 7:50 AM
    • #8
    • 15th Apr 19, 7:50 AM
    Hi Marco84

    I'm sorry to hear that you've been concerned by our Direct Debit review.

    The communication you received should explain that if you call or chat with us, that we can review the amount you're paying, the amount we propose only stands if you don't contact us.

    When you move into a property, your Direct Debit amount is estimated, as we won't know how much energy you've used until you've been in the property a few months. This means we review Direct Debits on a regular basis and any adjustments are usually made to cover your actual usage or any balance due.

    Before switching supplier, please check your tariff as you may be on a fixed tariff, which would come with an exit fee.

    Before cancelling your Direct Debit instruction, please consider contacting us using the email address in my profile, as cancelling your Direct Debit will put you on the more expensive non Direct Debit tariff.

    Once we've heard from you, we can check your bills and re-calculate your payments.

    Kind regards

    Jenny
    Customer Relations Team
    Official Company Representative
    I am the official company representative of Spark Energy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Marco84
    • By Marco84 16th Apr 19, 1:44 PM
    • 434 Posts
    • 209 Thanks
    Marco84
    • #9
    • 16th Apr 19, 1:44 PM
    • #9
    • 16th Apr 19, 1:44 PM
    Closure: Spark claimed their system got it a bit wrong. My electric and gas DD has now been reduced to £40. Quite a swing 100%+ increase to a 20% reduction.
    • m0bov
    • By m0bov 16th Apr 19, 1:54 PM
    • 1,480 Posts
    • 987 Thanks
    m0bov
    Did'nt spark go bust?
    • D_M_E
    • By D_M_E 16th Apr 19, 4:06 PM
    • 2,410 Posts
    • 71,374 Thanks
    D_M_E
    It would appear that Spark customers were transferred to Supplier of Last Resort and Spark's customer service team - or at least some of them - also moved with them and are handling complaints on behalf of former Spark customers.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,419Posts Today

4,341Users online

Martin's Twitter
  • Have a great Easter, or a chag sameach to those like me attending Passover seder tomorrow. I?m taking all of next? https://t.co/qrAFTIpqWl

  • RT @rowlyc1980: A whopping 18 days off work for only 9 days leave! I?ll have a bit of that please......thanks @MartinSLewis for your crafty?

  • RT @dinokyp: That feeling when you realise that you have 18 days of work and only used 9 days of your annual leave! Thanks @MartinSLewis h?

  • Follow Martin