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  • FIRST POST
    • Tarq7
    • By Tarq7 13th Apr 19, 8:12 PM
    • 3Posts
    • 0Thanks
    Tarq7
    AMEX payment duplication
    • #1
    • 13th Apr 19, 8:12 PM
    AMEX payment duplication 13th Apr 19 at 8:12 PM
    Any payment I make to my AMEX card is duplicated on my online recent transactions statement. Is this happening for anyone else?
Page 1
    • sausage_time
    • By sausage_time 14th Apr 19, 7:55 AM
    • 192 Posts
    • 54 Thanks
    sausage_time
    • #2
    • 14th Apr 19, 7:55 AM
    • #2
    • 14th Apr 19, 7:55 AM
    All looks OK to me. Are these pending transactions, or ones already applied? Or a mixture?
    • NoviceAngel
    • By NoviceAngel 14th Apr 19, 8:59 AM
    • 2,204 Posts
    • 653 Thanks
    NoviceAngel
    • #3
    • 14th Apr 19, 8:59 AM
    • #3
    • 14th Apr 19, 8:59 AM
    Yeah they always show as pending repayments twice and once they clear move to a one confirmed repayment.
    Last edited by NoviceAngel; 14-04-2019 at 3:09 PM.
    • Tarq7
    • By Tarq7 14th Apr 19, 2:21 PM
    • 3 Posts
    • 0 Thanks
    Tarq7
    • #4
    • 14th Apr 19, 2:21 PM
    • #4
    • 14th Apr 19, 2:21 PM
    Exactly NoviceAngel. Itís any repayment I make to them that shows up twice..
    • NoviceAngel
    • By NoviceAngel 14th Apr 19, 2:25 PM
    • 2,204 Posts
    • 653 Thanks
    NoviceAngel
    • #5
    • 14th Apr 19, 2:25 PM
    • #5
    • 14th Apr 19, 2:25 PM
    Strange, I’ve not had any problems wait till you get your statement then pending payments won’t show.
    Last edited by NoviceAngel; 14-04-2019 at 3:06 PM. Reason: Typo
    • colin79666
    • By colin79666 16th Apr 19, 9:00 AM
    • 1,326 Posts
    • 750 Thanks
    colin79666
    • #6
    • 16th Apr 19, 9:00 AM
    • #6
    • 16th Apr 19, 9:00 AM
    Yes, this is if you are paying off your statement correct?
    Happened to me too. I've been onto them, apparently they are working on fixing it. It hasn't taken the money twice from your bank but is showing twice at the Amex end.
    • NoviceAngel
    • By NoviceAngel 17th Apr 19, 8:50 AM
    • 2,204 Posts
    • 653 Thanks
    NoviceAngel
    • #7
    • 17th Apr 19, 8:50 AM
    • #7
    • 17th Apr 19, 8:50 AM
    Ok, to come clean about exactly what happened it did happen! We tried to clean the thread up by heavy editing but what actually happened is that over a ‘short’ period - not known Amex were duplicating any payments made to them in my case it was a £500 payment towards my monthly spending and my account showed a negative amount of £500 because they had duplicated the credit ! It took them 7 days to rectify their mistake. Just logged on this morning and found the £500 payment correctly showing as one single payment.

    Ok their mistake, but could have serious consequences for someone just paying a minimum payment and believing that they had more available credit than they actually had ? Any comments?
    • NoviceAngel
    • By NoviceAngel 17th Apr 19, 10:16 AM
    • 2,204 Posts
    • 653 Thanks
    NoviceAngel
    • #8
    • 17th Apr 19, 10:16 AM
    • #8
    • 17th Apr 19, 10:16 AM
    Ok a phone call later, first line deny all knowledge, asked to speak to a manager and he admits their mistake apparently affected all payments between 9th and 15th April.

    Basically they were all duplicated on all Amex accounts leaving an incorrect balance. They have paid me £20 in compensation for all the confusion, shame I didnít get to keep my £500 duplicated credit lol
    Last edited by NoviceAngel; 17-04-2019 at 10:18 AM.
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