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  • FIRST POST
    • kiwi_fruit
    • By kiwi_fruit 11th Apr 19, 5:23 PM
    • 743Posts
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    kiwi_fruit
    Blocked by a seller for returning misdescribed item!
    • #1
    • 11th Apr 19, 5:23 PM
    Blocked by a seller for returning misdescribed item! 11th Apr 19 at 5:23 PM
    A vintage clothes seller I bought numerous times in the past with no problems until a few months ago when a jumper arrived and was 3 inches (no exaggeration) bigger that stated.

    No biggie, mistakes happen- I selected "Doesn't fit" reason rather than "not as described" so that the seller didn't lose out on postage as I really thought it was a genuine mistake and wanted to help them as I could get the return postage back from paypal anyway.

    Return accepted automatically (it's a business seller). Refund received, all fine. (Although I noticed they later relisted this item without amending measurements.

    Just went to purchase something from them and it wouldn't let me because I can only guess they blocked me. I imagine for daring to return an item THEY made a mistake on..? Flabbergasted.
Page 1
    • motorguy
    • By motorguy 11th Apr 19, 5:40 PM
    • 18,582 Posts
    • 11,442 Thanks
    motorguy
    • #2
    • 11th Apr 19, 5:40 PM
    • #2
    • 11th Apr 19, 5:40 PM
    Sadly for you, their business their rules.

    Did you tell them that they'd got the sizing wrong? They could have concluded simply you were returning something you got wrong, not them - and the fact they relisted it as was supports that.
    Last edited by motorguy; 11-04-2019 at 5:42 PM.
    "We have normality. I repeat, we have normality. Anything you still can't cope with is therefore your own problem."
    • pikachoiioo
    • By pikachoiioo 11th Apr 19, 6:37 PM
    • 19 Posts
    • 8 Thanks
    pikachoiioo
    • #3
    • 11th Apr 19, 6:37 PM
    • #3
    • 11th Apr 19, 6:37 PM
    How did the seller not lose out on postage, did you pay for the return?

    I always block buyers who return items.
    • theonlywayisup
    • By theonlywayisup 11th Apr 19, 9:02 PM
    • 13,277 Posts
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    theonlywayisup
    • #4
    • 11th Apr 19, 9:02 PM
    • #4
    • 11th Apr 19, 9:02 PM
    How did the seller not lose out on postage, did you pay for the return?
    Originally posted by pikachoiioo
    I selected "Doesn't fit" reason rather than "not as described" so that the seller didn't lose out on postage
    Originally posted by kiwi_fruit
    Seems straightforward...
    • soolin
    • By soolin 11th Apr 19, 9:08 PM
    • 61,873 Posts
    • 44,350 Thanks
    soolin
    • #5
    • 11th Apr 19, 9:08 PM
    • #5
    • 11th Apr 19, 9:08 PM
    Seems straightforward...
    Originally posted by theonlywayisup
    Seller lost outward post of course.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • kiwi_fruit
    • By kiwi_fruit 12th Apr 19, 12:15 AM
    • 743 Posts
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    kiwi_fruit
    • #6
    • 12th Apr 19, 12:15 AM
    • #6
    • 12th Apr 19, 12:15 AM
    How did the seller not lose out on postage, did you pay for the return?

    I always block buyers who return items.
    Originally posted by pikachoiioo

    They only lost the original postage, which, considering they made a mistake, was a pretty good deal I reckon.
    You'd a block a buyer for returning an item that was mis-described? Why?
    Last edited by kiwi_fruit; 12-04-2019 at 12:20 AM.
    • kiwi_fruit
    • By kiwi_fruit 12th Apr 19, 12:19 AM
    • 743 Posts
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    kiwi_fruit
    • #7
    • 12th Apr 19, 12:19 AM
    • #7
    • 12th Apr 19, 12:19 AM
    Sadly for you, their business their rules.

    Did you tell them that they'd got the sizing wrong? They could have concluded simply you were returning something you got wrong, not them - and the fact they relisted it as was supports that.
    Originally posted by motorguy
    I did, I don't know whether they read it though as the return was accepted automatically. I suppose it just seems personal as I bought numerous items from them in the past and would've bought more in the future, so a loss-loss situation. If I returned it due to "change of mind" I could've understood the block maybe.
    • soolin
    • By soolin 12th Apr 19, 7:10 AM
    • 61,873 Posts
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    soolin
    • #8
    • 12th Apr 19, 7:10 AM
    • #8
    • 12th Apr 19, 7:10 AM
    They only lost the original postage, which, considering they made a mistake, was a pretty good deal I reckon.
    You'd a block a buyer for returning an item that was mis-described? Why?
    Originally posted by kiwi_fruit
    I often block buyers as well for quite minor issues if they cost me money.If I know I've made an awful mistake then no, I wouldn't block I would apologise and move on. If however someone returned something as they didn't like it, or it didn't fit then it costs me money (outward postage plus 20p paypal fee) and I would prefer not to deal with them again.

    I suspect blocking people for returning is going to be more common if paypal go the same way in the UK as they have in the US. In the US paypal have announced that if a payment is refunded, for ANY reason, the full paypal fees remain payable , this is going to make returns extremely expensive.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • RFW
    • By RFW 12th Apr 19, 8:26 AM
    • 8,909 Posts
    • 5,140 Thanks
    RFW
    • #9
    • 12th Apr 19, 8:26 AM
    • #9
    • 12th Apr 19, 8:26 AM

    I suspect blocking people for returning is going to be more common if paypal go the same way in the UK as they have in the US. In the US paypal have announced that if a payment is refunded, for ANY reason, the full paypal fees remain payable , this is going to make returns extremely expensive.
    Originally posted by soolin
    Not really for this thread but whatever happened to Ebay's new payment system? I've not heard anything about it lately.


    For the OP, it could be another glitch or some other problem (an over zealous member of staff), so worth sending a message to the seller asking if there's a problem and that you want to bid.


    I once met a customer I'd blocked, he was buying from me offline. He was quite nice about it and said it was his fault.

    On Amazon customers can't be blocked, I think I've only wanted the option once in a few hundred thousand transactions.
    .
    • soolin
    • By soolin 12th Apr 19, 9:01 AM
    • 61,873 Posts
    • 44,350 Thanks
    soolin
    Not really for this thread but whatever happened to Ebay's new payment system? I've not heard anything about it lately.


    .
    Originally posted by RFW
    It's still rolling out across the US , strangely enough paypal seem to be making themselves less and less friendly towards sellers rather than trying to compete. This new rule about not returning fees for any refund reasons is making a lot of sellers consider switching.

    Obviously we have no way of knowing how it will work if it ever gets to the UK, but in the US it seems impossible to offer the new system alongside paypal, most sellers are reporting you have to choose one or the other. As with all changes it is a mixed bag, some sellers love it, some hate it, but it is difficult to compare costs with the US system of fees set up so differently to the UK model. At the moment it seems the new system is cheaper even without the new paypal fees , but no doubt once people have switched the pricing structure is bound to change in ebay's favour somehow!
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • theonlywayisup
    • By theonlywayisup 12th Apr 19, 8:30 PM
    • 13,277 Posts
    • 9,098 Thanks
    theonlywayisup
    Seller lost outward post of course.
    Originally posted by soolin
    Of course.

    How did the seller not lose out on postage, did you pay for the return?
    Originally posted by pikachoiioo
    I picked up on the "did you pay for the return" comment. My bold.
    • shaun from Africa
    • By shaun from Africa 14th Apr 19, 11:05 AM
    • 10,816 Posts
    • 12,260 Thanks
    shaun from Africa
    They only lost the original postage, which, considering they made a mistake, was a pretty good deal I reckon.
    You'd a block a buyer for returning an item that was mis-described? Why?
    Originally posted by kiwi_fruit
    But did the seller know that the item was mis-described?

    In your opening post you stated that the reason given for the return was because it didn't fit so unless you informed the seller of the sizing issue then as far as they would be aware, they did nothing wrong yet still lost out on the original postage.
    • kiwi_fruit
    • By kiwi_fruit 15th Apr 19, 4:56 PM
    • 743 Posts
    • 325 Thanks
    kiwi_fruit
    But did the seller know that the item was mis-described?

    In your opening post you stated that the reason given for the return was because it didn't fit so unless you informed the seller of the sizing issue then as far as they would be aware, they did nothing wrong yet still lost out on the original postage.
    Originally posted by shaun from Africa

    I described the problem in the comments box, would've thought it's generally common to read buyer's explanation besides the "drop-down" reason.
    But if that's the case- no good deed goes unpunished eh.
    • shapala
    • By shapala 16th Apr 19, 10:05 AM
    • 421 Posts
    • 14,574 Thanks
    shapala
    It's still rolling out across the US , strangely enough paypal seem to be making themselves less and less friendly towards sellers rather than trying to compete. This new rule about not returning fees for any refund reasons is making a lot of sellers consider switching.

    Obviously we have no way of knowing how it will work if it ever gets to the UK, but in the US it seems impossible to offer the new system alongside paypal, most sellers are reporting you have to choose one or the other. As with all changes it is a mixed bag, some sellers love it, some hate it, but it is difficult to compare costs with the US system of fees set up so differently to the UK model. At the moment it seems the new system is cheaper even without the new paypal fees , but no doubt once people have switched the pricing structure is bound to change in ebay's favour somehow!
    Originally posted by soolin
    That is awful if that rolls out over here.

    I sell a mixture of cheap and expensive things such as laptops, and if that means a return for a 1k computer PP keep their fee, it makes it not worth my while. I receive a number of returns simply because someone doesn't like the computer, or it becomes faulty and never have a problem organising the return for refund. I would seriously consider my business model if that's the case as my profit margins currently are quite tight.
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