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  • FIRST POST
    • sebloak
    • By sebloak 10th Apr 19, 8:42 AM
    • 79Posts
    • 36Thanks
    sebloak
    Amazon parcel I didn't order
    • #1
    • 10th Apr 19, 8:42 AM
    Amazon parcel I didn't order 10th Apr 19 at 8:42 AM
    I recently received a package from Amazon that I did not order, I have also been charged for this order too. When I checked my amazon account it does not show in recent orders, the last purchase was in 2017. When I checked email I found I had 2 emails regarding despatch and delivery dates for this parcel but no order confirmation. Both were in German and also arrived same day as parcel so I had no idea about it until it arrived. I contacted amazon and after 45 minutes of trying to explain I didn't place the order & had no order number to 3 separate departments they said they would pass it on to amazon germany since the bank statement shows it was paid to amazon.de. Out of curiosity I tried logging on to amazon.de with my details, which,surprisingly, worked and found order details for this package. As far as I can tell it is a new item and not from a private seller. Would It be better to just return item or wait for amazon to sort it?
    Last edited by sebloak; 10-04-2019 at 8:47 AM.
Page 2
    • RichardD1970
    • By RichardD1970 10th Apr 19, 2:57 PM
    • 3,192 Posts
    • 4,802 Thanks
    RichardD1970
    100 for a book. Is it in english?
    Originally posted by Hasbeen
    That would be quite cheep for a specialist technical or medical book.

    Or even special editions. I have a couple of fiction books (not bought from Amazon admittedly) which were 75 each but the one I would really like is 345 (the wife says no ).
    • stragglebod
    • By stragglebod 10th Apr 19, 6:11 PM
    • 445 Posts
    • 391 Thanks
    stragglebod
    some in germany has hacked my account
    Originally posted by sebloak
    More likely some in Casa Sebloak
    • sebloak
    • By sebloak 10th Apr 19, 9:52 PM
    • 79 Posts
    • 36 Thanks
    sebloak
    Why would someone "in Germany" hack your account and then have the item sent to your own home address?
    Originally posted by Moneyineptitude
    Dont know and dont care, maybe its an EU-amazon conspiracy to generate more income since the refund I'd receive by sending it back is less than what its cost me
    • Lorian
    • By Lorian 10th Apr 19, 10:05 PM
    • 4,759 Posts
    • 2,770 Thanks
    Lorian
    Turn on two factor authentication to provide extra protection for you amazon account.

    Everyone should do this.

    https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=202073820
    • Uxb1
    • By Uxb1 11th Apr 19, 7:41 PM
    • 105 Posts
    • 124 Thanks
    Uxb1
    Come September when the EU rules on 2 factor (2FA) on all online purchases come into force it is going to be mandatory to contact you by some second independent method to confirm the purchase.
    All part of their payment services directive No 2 (PSD2)

    So if you don't have mobile reception in your home for that 2nd Factor or wherever you are when you make a purchase you had one of..
    1. get mobile coverage sorted /?get a mobile booster now that they are legal.
    2 Get wifi-calling sorted - if your mobile Co, tarriff and phone allows it
    3. Hope that some other authorization method will be allowed for the second factor such as an automated voice call to your landline.

    ..going to really mess up Amazon and Paypal one-click ordering process though!

    I think there is going to be some exclusion for low value purchases - perhaps and I'm guessing now below the current contactless card limit?
    • sebloak
    • By sebloak 11th Apr 19, 9:23 PM
    • 79 Posts
    • 36 Thanks
    sebloak
    Yeah, I'd love to know what this book is as well, c'mon Sebloak, spill the beans.
    Originally posted by neilmcl
    Applied Mathematics in Reservoir Engineering


    Thanks Lorian & Uxb1, i discovered that Amazon had this after trying to sort all this out. Too late now though. I dont mind the extra security, rather that than have a hacker rack up debts i cant afford. Would have enabled it from the start if i knew it was there when i created the account.
    • sebloak
    • By sebloak 13th Apr 19, 10:13 AM
    • 79 Posts
    • 36 Thanks
    sebloak
    So, email from Amazon.de claiming they don't know where my account was accessed from and that it wasn't through any amazon website(really?), and to contact my bank which i did who promptly cancel my card and more or less accused me of fraud too if i continue to pursue the claim.

    In the meantime my account is disabled and after a couple more calls to customer services to gain access again i find the book which was bought; paid for and sent via the german site has vanished from the 2019 recent orders, along with all the relevant order information and browsing activity. For people thinking i ordered it in the first place then if it wasn't fraudulent activity on an unknown persons part then why would amazon do that? The only proof i have of it all now is the book, credit card bill, invoice and delivery information i printed out

    To me it looks like Amazon are covering tracks and have stuck their head in the sand to deny it ever happened.
    Last edited by sebloak; 13-04-2019 at 10:20 AM.
    • Lorian
    • By Lorian 13th Apr 19, 9:00 PM
    • 4,759 Posts
    • 2,770 Thanks
    Lorian
    If you had a giftcard balance make sure you still have it

    and check for a potential "elsewhere" breach - try your email address at https://haveibeenpwned.com/
    • sebloak
    • By sebloak 14th Apr 19, 8:40 AM
    • 79 Posts
    • 36 Thanks
    sebloak
    There was never any giftcard balance on it. I hadn't even used or visited amazon.de before all this
    • sebloak
    • By sebloak 16th Apr 19, 2:10 PM
    • 79 Posts
    • 36 Thanks
    sebloak
    Seems after no help at all from my bank and more complaining to amazon.de they have reinstated the offending item back onto the recent purchases. So looks like i am now able to, and shall have to return it to Germany at my expense. So have to wait and see what problems arise from refunding to a cancelled credit card.
    Last edited by sebloak; 16-04-2019 at 2:13 PM.
    • Emily Joy
    • By Emily Joy 19th Apr 19, 10:35 PM
    • 296 Posts
    • 125 Thanks
    Emily Joy
    So have to wait and see what problems arise from refunding to a cancelled credit card.
    Originally posted by sebloak
    This shouldn't be a problem. The credit card account stays open for some time (in case there are any payment authorities etc. When you get the refund call the customer services and ask them to transfer money to your current account.
    • DCFC79
    • By DCFC79 20th Apr 19, 6:29 AM
    • 34,027 Posts
    • 21,473 Thanks
    DCFC79
    Seems after no help at all from my bank and more complaining to amazon.de they have reinstated the offending item back onto the recent purchases. So looks like i am now able to, and shall have to return it to Germany at my expense. So have to wait and see what problems arise from refunding to a cancelled credit card.
    Originally posted by sebloak
    Explain youwant the postage covered as you didn't order.
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