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  • FIRST POST
    • bery_451
    • By bery_451 9th Apr 19, 7:29 PM
    • 1,281Posts
    • 31Thanks
    bery_451
    Ebay/Paypal help
    • #1
    • 9th Apr 19, 7:29 PM
    Ebay/Paypal help 9th Apr 19 at 7:29 PM
    Hi bought a car battery off ebay paid by my mastercard credit card using paypal. Brand new battery is faulty just after 6 months ownership. Kwik Fit tested the battery and say its faulty and I have proof of this.

    Battery comes with 4 years warranty so how many days after purchase date on ebay am I protected for on ebay and paypal?

    If no protection from paypal and ebay then can I open a dispute with my card issuer?

    How do I enforce the 4 years warranty as seller is not acknowledging the issue.
Page 1
    • Aylesbury Duck
    • By Aylesbury Duck 9th Apr 19, 7:43 PM
    • 3,492 Posts
    • 4,715 Thanks
    Aylesbury Duck
    • #2
    • 9th Apr 19, 7:43 PM
    • #2
    • 9th Apr 19, 7:43 PM
    If you're looking to exercise your warranty rights, I think you should contact the manufacturer whose warranty details you have. They will ask for proof of purchase, serial number, etc. and take it from there.

    If the Kwik Fit inspection report suggests the fault was inherent then you probably do have a case with the retailer but it may be quicker to contact the manufacturer to see what their response would be.
    • Carrot007
    • By Carrot007 9th Apr 19, 7:47 PM
    • 2,191 Posts
    • 1,850 Thanks
    Carrot007
    • #3
    • 9th Apr 19, 7:47 PM
    • #3
    • 9th Apr 19, 7:47 PM
    Quite frankly go get a second opinion, KF would tell you a brand new fine battery was faulty as they only want to sell you a new one.


    Also KF and Amazon 3rd party seller? Use reputable outfits in future.
    • agrinnall
    • By agrinnall 9th Apr 19, 8:05 PM
    • 22,417 Posts
    • 18,430 Thanks
    agrinnall
    • #4
    • 9th Apr 19, 8:05 PM
    • #4
    • 9th Apr 19, 8:05 PM
    ...Amazon 3rd party seller? Use reputable outfits in future.
    Originally posted by Carrot007

    The only mention of Amazon is in your post. And it's ridiculous to imply that all 3rd party sellers are in some way dodgy.
    • mattyprice4004
    • By mattyprice4004 9th Apr 19, 8:16 PM
    • 3,914 Posts
    • 3,493 Thanks
    mattyprice4004
    • #5
    • 9th Apr 19, 8:16 PM
    • #5
    • 9th Apr 19, 8:16 PM
    Quite frankly go get a second opinion, KF would tell you a brand new fine battery was faulty as they only want to sell you a new one.


    Also KF and Amazon 3rd party seller? Use reputable outfits in future.
    Originally posted by Carrot007
    It literally says eBay in huge letters in the title of the thread.
    • bery_451
    • By bery_451 16th Apr 19, 1:08 PM
    • 1,281 Posts
    • 31 Thanks
    bery_451
    • #6
    • 16th Apr 19, 1:08 PM
    • #6
    • 16th Apr 19, 1:08 PM
    Ok can I open dispute now with my mastercard card issuer or too late paypal?
    • soolin
    • By soolin 16th Apr 19, 1:50 PM
    • 61,903 Posts
    • 44,368 Thanks
    soolin
    • #7
    • 16th Apr 19, 1:50 PM
    • #7
    • 16th Apr 19, 1:50 PM
    Ok can I open dispute now with my mastercard card issuer or too late paypal?
    Originally posted by bery_451
    Why the delay in coming back to the thread, I would have thought it prudent to sort this out and ask more questions if needed a week ago?

    If over 180 days from purchase then you are out of time on PayPal, you were out of time on eBay after 30 days from last estimated delivery time. You can try your credit card provider but it isn't always simple to get a refund that way on a used item.

    Have you followed the advice given by Aylesbury-duck a week ago?
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • sebloak
    • By sebloak 16th Apr 19, 2:28 PM
    • 79 Posts
    • 37 Thanks
    sebloak
    • #8
    • 16th Apr 19, 2:28 PM
    • #8
    • 16th Apr 19, 2:28 PM
    Use reputable outfits in future.
    Originally posted by Carrot007
    Completely agree with that, buying new car parts off Ebay is a lucky dip if they still work as intended after a month. There are other online sellers that have constant deals and offers going making them just as cheap, and the products are reliable and usually well known brands.


    Quite frankly go get a second opinion, KF would tell you a brand new fine battery was faulty as they only want to sell you a new one..
    Originally posted by Carrot007
    Ive never had a problem with kwikfit, at least the one i use if i have to, apart from the shock of the cost of urgent repairs...
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