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  • FIRST POST
    • johnold
    • By johnold 29th Mar 19, 11:44 AM
    • 1Posts
    • 0Thanks
    johnold
    0 WOW
    Premier Inn Rip Off
    • #1
    • 29th Mar 19, 11:44 AM
    0 WOW
    Premier Inn Rip Off 29th Mar 19 at 11:44 AM
    Hi
    Not sure if this is the correct forum for this issue
    I seem to remember that Matin ran a campaign regarding call charges by Premier Inn some time ago and had some success in that once a booking had been made any call to the hotel was at normal national rates.
    However, it would appear Premier Inn have now backtracked have now reintroduced call changes of 10p per min in addition to the national rate
    Any chance of this being raised with them again by Martinís team?
    Regards
Page 1
    • McKneff
    • By McKneff 29th Mar 19, 12:03 PM
    • 36,459 Posts
    • 47,003 Thanks
    McKneff
    • #2
    • 29th Mar 19, 12:03 PM
    • #2
    • 29th Mar 19, 12:03 PM
    If you look hard enough you can find ordinary rates for Premier Inn and Travelodge
    P. Inn
    Newxastle 0191 2437110

    Livetpool 0151 7032300

    Manchester0161 2335299

    Travelodge

    LEEDS 020 319548954
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
    • Les79
    • By Les79 29th Mar 19, 2:52 PM
    • 1,151 Posts
    • 1,324 Thanks
    Les79
    • #3
    • 29th Mar 19, 2:52 PM
    • #3
    • 29th Mar 19, 2:52 PM
    If you look hard enough you can find ordinary rates for Premier Inn and Travelodge
    P. Inn
    Newxastle 0191 2437110

    Livetpool 0151 7032300

    Manchester0161 2335299

    Travelodge

    LEEDS 020 319548954
    Originally posted by McKneff
    I've been to Manchester and Leeds, but never to the other two places you mention.


    Is Newxastle close to Newcastle? :rofl:
    • Rodders53
    • By Rodders53 29th Mar 19, 3:52 PM
    • 648 Posts
    • 424 Thanks
    Rodders53
    • #4
    • 29th Mar 19, 3:52 PM
    • #4
    • 29th Mar 19, 3:52 PM
    https://www.moneysavingexpert.com/phones/0870-say-no/

    Sayno has most if not all the alternative numbers on their website.

    One answer is not to book / use these companies and tell them why you won't?
    • Ian011
    • By Ian011 13th Apr 19, 10:14 PM
    • 2,205 Posts
    • 1,342 Thanks
    Ian011
    • #5
    • 13th Apr 19, 10:14 PM
    • #5
    • 13th Apr 19, 10:14 PM
    Since 13 June 2014 it has been illegal for premium rate numbers starting 084, 087 or 09 to be offered for after-sales enquiries and issues. See Regulation 41 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

    Breaches of the regulations should be reported to the Citizen's Advice national Consumer Helpline by phone on 0345 404 0506, or via the complaints form on their website, for escalation to Trading Standards.
    • Hasbeen
    • By Hasbeen 14th Apr 19, 10:59 AM
    • 1,398 Posts
    • 1,038 Thanks
    Hasbeen
    • #6
    • 14th Apr 19, 10:59 AM
    • #6
    • 14th Apr 19, 10:59 AM
    Since 13 June 2014 it has been illegal for premium rate numbers starting 084, 087 or 09 to be offered for after-sales enquiries and issues. See Regulation 41 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

    Breaches of the regulations should be reported to the Citizen's Advice national Consumer Helpline by phone on 0345 404 0506, or via the complaints form on their website, for escalation to Trading Standards.
    Originally posted by Ian011
    Illegal perhaps?

    https://www.moneysavingexpert.com/phones/0870-say-no/
    • CityLite
    • By CityLite 14th Apr 19, 11:02 AM
    • 25 Posts
    • 10 Thanks
    CityLite
    • #7
    • 14th Apr 19, 11:02 AM
    • #7
    • 14th Apr 19, 11:02 AM
    Since 13 June 2014 it has been illegal for premium rate numbers starting 084, 087 or 09 to be offered for after-sales enquiries and issues. See Regulation 41 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

    Breaches of the regulations should be reported to the Citizen's Advice national Consumer Helpline by phone on 0345 404 0506, or via the complaints form on their website, for escalation to Trading Standards.
    Originally posted by Ian011
    S6.1.d of said regulations also says:

    These Regulations do not apply to a contract, to the extent that it is—
    for rental of accommodation for residential purposes
    • Ian011
    • By Ian011 15th Apr 19, 7:40 PM
    • 2,205 Posts
    • 1,342 Thanks
    Ian011
    • #8
    • 15th Apr 19, 7:40 PM
    • #8
    • 15th Apr 19, 7:40 PM
    That exemption is for rental of a flat or house for living in. The regulations do cover hotels and they must comply with them.
    • p00hsticks
    • By p00hsticks 15th Apr 19, 8:08 PM
    • 6,836 Posts
    • 7,464 Thanks
    p00hsticks
    • #9
    • 15th Apr 19, 8:08 PM
    • #9
    • 15th Apr 19, 8:08 PM
    All the contact numbers on Premier Inn's own website appear to be 0333 numbers.

    https://www.premierinn.com/gb/en/contact-us.html

    However if I google Premier Inns the google display that comes up on the right hand side of the search results gives an 0333 number for customer service but an 0871 number for reservations. So it could be that the old telephone numbers are still out there on the net and the OP didn't use Premier Inns own site to look up the number
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