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  • FIRST POST
    • JustMePoppingBy
    • By JustMePoppingBy 1st Feb 19, 12:02 PM
    • 4Posts
    • 1Thanks
    JustMePoppingBy
    Strange Water Bill Question
    • #1
    • 1st Feb 19, 12:02 PM
    Strange Water Bill Question 1st Feb 19 at 12:02 PM
    I moved into a new house a few years ago. I wrote to the electric, gas and water company to give me details. All went well.


    After a year we got a latter in the post "to the homeowner/occupier" asking if anyone was living here, so we filled out the details and sent the letter back again.
    Heard nothing


    Then about 18 month later we got a knock on the door from a water man, asking how long we'd lived here. Told him about 18 months ago, and he gave me another form to fill in with out details, which I did, and posted in their prepaid envelope.



    Heard nothing.


    Checking the bank account they're still not taking any money for supply or waste. I've told them now by phone, by email and by post, but they don't seem to want to send me a bill.


    What should I do now? I'm at a loss.
Page 1
    • JJ Egan
    • By JJ Egan 1st Feb 19, 12:19 PM
    • 12,106 Posts
    • 5,447 Thanks
    JJ Egan
    • #2
    • 1st Feb 19, 12:19 PM
    • #2
    • 1st Feb 19, 12:19 PM
    Write a letter and send recorded delivery .
    Do you have a water meter and did you take readings when moving in .
    • JustMePoppingBy
    • By JustMePoppingBy 1st Feb 19, 5:40 PM
    • 4 Posts
    • 1 Thanks
    JustMePoppingBy
    • #3
    • 1st Feb 19, 5:40 PM
    • #3
    • 1st Feb 19, 5:40 PM
    No, no meter
    Just a monthly charge for supply and another one for waste
    • Brewer20
    • By Brewer20 2nd Feb 19, 11:07 AM
    • 125 Posts
    • 52 Thanks
    Brewer20
    • #4
    • 2nd Feb 19, 11:07 AM
    • #4
    • 2nd Feb 19, 11:07 AM
    Which water company?
    • MovingForwards
    • By MovingForwards 2nd Feb 19, 11:46 AM
    • 776 Posts
    • 929 Thanks
    MovingForwards
    • #5
    • 2nd Feb 19, 11:46 AM
    • #5
    • 2nd Feb 19, 11:46 AM
    Have you been keeping the money to one side ready for when you get a bill?

    I would write to their complaints department, that should get the ball rolling.
    • JustMePoppingBy
    • By JustMePoppingBy 13th Apr 19, 2:03 PM
    • 4 Posts
    • 1 Thanks
    JustMePoppingBy
    • #6
    • 13th Apr 19, 2:03 PM
    • #6
    • 13th Apr 19, 2:03 PM
    Sorry for the appaling delay in responding.


    I've done as suggested and written to complaints department - hopefully I'll hear something from them soon.


    No water meter to take readings from anywhere.
    • JustMePoppingBy
    • By JustMePoppingBy 13th Apr 19, 2:04 PM
    • 4 Posts
    • 1 Thanks
    JustMePoppingBy
    • #7
    • 13th Apr 19, 2:04 PM
    • #7
    • 13th Apr 19, 2:04 PM
    Which water company?
    Originally posted by Brewer20

    Thames Water and Sutton & East Surrey
    • Cardew
    • By Cardew 14th Apr 19, 6:47 PM
    • 27,797 Posts
    • 13,674 Thanks
    Cardew
    • #8
    • 14th Apr 19, 6:47 PM
    • #8
    • 14th Apr 19, 6:47 PM
    I moved into a new house a few years ago.
    Originally posted by JustMePoppingBy
    How long is 'a few years'?


    Water companies can go back 6 years.
    • Maria0680
    • By Maria0680 16th Apr 19, 11:29 AM
    • 5 Posts
    • 0 Thanks
    Maria0680
    • #9
    • 16th Apr 19, 11:29 AM
    Strange
    • #9
    • 16th Apr 19, 11:29 AM
    Thames Water and Sutton & East Surrey
    Originally posted by JustMePoppingBy
    Weird and strange. Never heard before
    mariawater
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